Great tool for our teams and easy for them to understand their property reviews. We use the ChatExec feature as well and love it.

It's great having the dashboard to login to for quick and easy review monitoring and online directory access.

My company uses it as a tool of negative reinforcement.

This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews.

I  check the site almost daily and enjoy reading the wonderful positive reviews. If there are negative reviews it provides us the ability to respond quickly and address the concern.

The drop down to pick dates and times could be laid out better. Having to click on the drop down arrow to hide the window is annoying.

The service from the account management team has always been very great, quick and attentive to our requirements.

I love that customers can reach out and leave honest and helpful feedback and responding is easy.

Overall experience with the platform is great, very user friendly and the quality of the data is on point. Even better experience is with our account team.

We also find it frustrating when we are able to identify when the visit took place and the data we review don't match what we discover on our end.

The ability to check reviews, schedule posts, and compare your growth to the competition all in one site is extremely helpful.

I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.

It has been a pleasure to work with Chatmeter. I could not ask for a better response from their support staff.

Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves.

Had a survey  earlier this week that claimed the service was horrible but they left the server a 25% tip. Why would they tip 25% if the service was horrible.

Valuable, time saving product for reasonable price.

Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues.

The customer service is amazing, and the product offerings are continuously getting better and broader.

It definitely saved our time, money and efforts from buying many different tools or SaaS for the very same purpose.

It's been good -- it has saved me time when responding to reviews.

Positive, I have worked with all very prompt and kind, helpful people throughout the experience.

I can't say that I have anything negative about this software.

Great product, great response and it has improved our communication with our guest dramatically.

Clients agree that it is useful, and the cost is easily justified with how it contributes to sales.

The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media.

We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the bad review being removed.

All thanks to this platform. It has been very useful to me, as a freelancer.

Although there are others trustpilot has won the land grab. The ease to send in bulk is great, the admin and analytics are also good.

It seems very limited in terms of what you can do when you try it out. It's also like you're forced to pay for it because people only go out of their way to leave bad reviews.

I loved using this both as a reviewer and from the company side. It's a great resource for finding out more about companies.

Trustpilot has definitely helped our business showcase how much our customers love our products. It was easy to implement, their platform is very easy to use, and their staff is knowledgeable.

Pros: What did you like most about this software. I like how easy it is for me to log in and see what reviews to be.

Fairly good service, but difficult to work with their customer support.

The simplicity of this website is unique, and great for everyone. When searching, you can see reviews in a blink of an eye, which can help you decide quickly if a product will fit your needs.

Very happy with the ease of use and customer service.

It has high potential for businesses to buy fake reviews on there.

They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates.

The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Trustpilot makes it very straightforward to find the business you want to review. It's a great and impressive service.

The platform is an excellent option if your are looking to enrich your customers experience and/or start building a better business through customer feedback.

The experience with trustpilot is more than positive, being the most widespread it is also the one that manages to guarantee the quality and truthfulness of the reviews.

The biggest problem I have with them is they lock you into an annual contract with no option to get out of it.

US Dollar

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% customer retention rate, Chatmeter is the brand reputation partner of choice across the retail, restaurant, healthcare, and financial services industries, and more. For more information, visit www.chatmeter.com. 


LongDescription

Keyword Rank Tracking

SEO Management

Brand Tracking

Sentiment Analysis

Review Generation

Competitive Analysis

Automated Publishing

Collaboration Tools

Geofencing

Review Notification

Content Management

Social Media Monitoring

Geocoding

Performance Metrics

Mobile Keywords

Real Time Notifications

Review Monitoring

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Data Visualization

Customizable Templates

Conversion Tracking

Response Management

Localization Automation

Keyword Tracking

Dashboard

Customer Journey Mapping

Customer Engagement

Reporting/Analytics

Social Sharing

Review Request

Post Scheduling

Location Tracking

Campaign Management

SEO Audit

Email/Help Desk

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Chatmeter

In Person

Live Online

Webinars

Documentation

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules to automatically send review invitation emails at specific time and days.

Trustpilot provides multiple widgets, which allows employees to share customer reviews across webpages, email signatures and newsletters, optimizing sales and conversion operations. The built-in analytics tools enable supervisors to generate real-time insights into customer feedback, sales operations and overall business performance. Additionally, it lets staff members conduct a/b testing to gain visibility into webpage performance. 

Trustpilot lets businesses earn Google Seller Ratings, insert review ratings in organic search and share customer reviews across social media platforms. It is available on annual subscriptions and support is extended via FAQs, email, community forum and other online measures.

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

Customizable Reports

Real-Time Monitoring

Knowledge Management

Customer Experience Management

Survey/Poll Management

Real-Time Data

Complaint Monitoring

Social Media Integration

Email Reminders

Visual Analytics

Reporting & Statistics

Reminders

Community Management

Ratings/Reviews

Monitoring

Feedback Management

Social Promotion

Negative Feedback Management

Third-Party Integrations

Text Analysis

Text Fields

Multi-Language

Anonymous Feedback

Mobile Survey

Multi-Channel Data Collection

Real-Time Notifications

Real-Time Reporting

Trend Analysis

Tagging

Customer Database

Free: $0 per month

Plus: $259 per month

Premium: $629 per month

Advanced: $1,059 per month

Enterprise: Contact Vendor for pricing.

Chatmeter vs Trustpilot

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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