Automox vs Netsurion

RATING:

4.8

(71)

Automox has 71 reviews and a rating of 4.76 / 5 stars vs Netsurion which has 23 reviews and a rating of 3.61 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (71)
3.6 (23)
Ease-of-Use
5 / 5
3 / 5
Value for Money
5 / 5
3.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
November 9, 2023
July 12, 2021
Pros/Cons
  • Pros

  • Appreciated the ease of use and the quick start up time and quick responses from the support team. Use on both Macs and PCs was much easier than other systems.
  • I love how responsive the product is for being agent-based.
  • Cons

  • Policies did not seem to apply correctly. Still requires WSUS( or risk using online windows updates which kill bandwidth).
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  • Pros

  • It provides good functionality and information as needed, along with good reporting and adhoc event reporting.
  • The user interface is very easy to use, and the customer support is excellent. The software is web-based so our administrators can open it via a browser from different locations.
  • Cons

  • The price is attractive at first but then it adds up. We failed compliance and audit because their log storage can't retrieve log files.
  • The application takes forever to load and is difficult to use.
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Pricing Range
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$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos