Its easy to use and organized, can add multiple users which helps.

Our sales, service, parts and finance teams are all actively using this software with great success. We are grateful for the support provided with the software.

Text Request makes it super easy to communicate with clients and give them more options to contact us with questions or send photos and documents easily.

We were quite disappointed to find out our services  were shut off due to an expired credit card. We had paid through for the month and we had no warning that we were going to lose services.

Easy to create templates and fast to send out messages. Love texting on my computer, instead of my phone - no spelling or grammatical errors.

Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing.

One issue that I do have with text request is that once someone opts out you can no longer contact them even in the case where you've made contact and they want to receive messages from you.

It is simple to use and works fine. Has a lot of functionalities and meets all our needs.

No automated messages, or long holds. Its a breath of fresh air to work with a company with such outstanding customer service.

It is a great tool that we use EVERYDAY. It helps us build and maintain our relationships with our members.

Although, it was a little disappointing, it was not a deal breaker for us because of the way that we utilize the program.

Very good, especially the support. Customer support is courteous, helpful and quick.

I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.

We have found another way to inform our members and we appreciate having this option.

Love it so far, just need the ability to group text.

It perfectly meets all our needs, saving time and money in our service.

We have had difficulty with attachments. There have been times where we have not been able to open them.

I like that we were able to implement this software with our current website. The software is intuitive and didn't take a ton of how to videos on how to use it on day 1.

Any issues have been quickly and easily dealt with and their staff is always incredibly friendly, making sure any issue is resolved and checking up to make sure it stays that way.

This has made our communication with our guests much more streamlined and efficient. We really like being able to schedule messages.

It is a great price for all the options you get.

We get a LOT of spam coming through TextRequest. I wish there was a spam blocker in the system.

Liked the fact it integrated with our CRM software.

My least favorite is the fact that you are unable to block a number. Everything else works very well with the software.

I also love that there is a google extension for Text Request so you do not even need to be on the website to receive your text messages.

All of the team members are very helpful and quick to answer questions. They also send along tips and tricks along the way to improve our experience and better our branding.

There are some great message customization features that can be useful if you would like, but are not required.

It can be confusing when it comes to importing large groups.

In addition, the customer service is outstanding. A simple text to the TextRequest team and they will have you taken care of.

It has been great for mid size company and large contact base.

The dashboard is very intuitive and easy to use. For the price, it's an excellent tool that customers have given very positive feedback on.

Or on the flipside of that, I wouldn't mind paying for each individual small text if I knew that was balanced out by only being charged for 1 text even if it was long.

We have guests coming to the door all day so it's important that we are able to have real time communication with them.

The ease of use and set up was great. It is very easy to understand and use.

We like the integration with Google Chrome and the mobile app.

Is easy to use, and great that all employees can see all conversations. The auto response feature is good for after hours.

This is our biggest problem and we are only staying with TR because we haven't found an alternative with similar features.

It's a great addition, especially considering how inexpensive it is.

If you don't set it up right, it may be more trouble than its worth.

I like the fact we can send canned messages. It's easy to know who you've text and what issues are resolved in the text.

Very impressed with the quality of the product, particularly for the price.

Their support is awesome. They help to solve problems immediately.

I really miss a section of the tool where i could gather product feedback from users.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

The app works ok and customer support is helpful when bugs or issues come up.

Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication.

Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow.

I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path.

This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.

Implementation is really easy and onboarding is great.

All the features you need for a friendly price for a startup.

Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main  functions, love testing your actions everyday.

It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Super advanced marketing campaign builder. Easy to install (custom script, JS).

Feature-rich software with great automation potential and superb support team.

First I had an experience with their live chats, which was very pleasant.

They have bad customer support and administration.

User.com automation may be difficult to configure as you need to plan the whole flow ahead.

They have a great CRM that saves time by doing all the repetitive tasks.

I was surprised about how well it worked and what's more important, they offered a great price.

It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling.

Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool.

I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically.

And really easy to set up, including setting up the filtering and A/B roadmaps.

The only real downside to User is the alerts on the chat.

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.

Over the last few months, I’ve been quite impressed with the product and support from User.com.

US Dollar

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.

LongDescription

Commenting/Notes

Real-Time Analytics

Text-to-Win

Surveys & Feedback

Newsletter Management

Personalization

Mobile Alerts

Automated Responses

Mass Texting

Access Controls/Permissions

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Scheduled Messaging

Communication Management

Customizable Fields

Collaboration Tools

Campaign Scheduling

2-Way Messaging

Batch Communications

Template Management

Data Import/Export

Campaign Segmentation

Mobile Coupons

Contact Management

Mobile Access

Proactive Chat

Real-Time Data

Transcripts/Chat History

Mobile Keywords

Role-Based Permissions

Real-Time Notifications

Message Personalization

Real-Time Updates

File Sharing

Activity Dashboard

Alerts/Notifications

Employee Database

SMS Marketing

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Real-Time Reporting

Reporting/Analytics

Polls/Voting

Contact Database

Widgets

Monitoring

Campaign Analytics

Feedback Management

Video Conferencing

Autoresponders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

Search/Filter

Multi-Channel Communication

Plans designed to fit small businesses, mid-market, and enterprise companies. For more pricing information please contact Text Request directly. www.textrequest.com/pricing or, Text/Call: 423 218 0111

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Text Request

Live Online

Webinars

Documentation

Videos

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.


Set up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.


The product is available for free and on monthly subscriptions.



Support Ticket Management

Engagement Tracking

A/B Testing

Signature Management

Cataloging/Categorization

Sales Analytics

Customer Surveys

Multi-Channel Marketing

Softphone

Social Marketing

Internal Chat Integration

Email Monitoring

Application Management

Lead Capture

Code-free Development

Document Storage

For Developers

Activity Tracking

Transfers/Routing

Progress Tracking

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Marketing Calendar

Client Database

Confirmation/Reminders

Calendar/Reminder System

Rules-Based Workflow

Blended Call Center

Lead Distribution

Knowledge Management

Pipeline Management

Customer Database

Call Recording

Lead Database Integration

Call Logging

Offline Form

Audience Targeting

Automated Routing

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

Text Request vs User.com

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons