WikiPro vs Medallia Concierge

RATING:

4.7

(31)

WikiPro has 31 reviews and a rating of 4.65 / 5 stars vs Medallia Concierge which has 121 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (31)
4.6 (121)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
October 11, 2023
December 7, 2023
Pros/Cons
  • Pros

  • I was able to save money and time when collecting e-signatures. I don’t have to wait weeks to receive those important signatures to process policies.
  • Easy to use, love their text to landline feature, no app installation needed.
  • Cons

  • Sometimes the app lost the history contents, and it does not pop up the message when there is actually new message.
  • I find myself giving up on adding content sometimes because I cannot figure it out. This is likely more Operator Error than anything else though.
Read all user reviews
  • Pros

  • Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service.
  • The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.
  • Cons

  • It also is very difficult to keep track when we get 30 different people messaging daily but we are working on figuring it out.
  • Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall.
Read all user reviews
Pricing Range
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$
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$
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos