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Convin vs Gong.io
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.9 / 5
4.7 / 5
Value for Money
4.9 / 5
4.6 / 5
Customer Support
5 / 5
4.7 / 5
Functionality
4.9 / 5
4.7 / 5
Last Review Written
April 9, 2024
March 18, 2025
Pros/Cons
Pros
- It is easy to integrate with our CRM as well as due to it's user friendliness it is easy for me to implement it. Machine learning is excellent, and I appreciate how simple it is to utilize.
- Convin customer supports my finest sales deals. Having the option to go back and analyze my calls allows me to provide the greatest assistance and experience to my consumers.
- Its a good platform in terms of ease of use and implement past record in a suitable quality.
Cons
- Some times the tool will lag and we have to depend on the convin's team a lot for their assistance.
- There may be slight delays from time to time, but overall, login troubles are rare, occuring only once a month.
- Lack of live audits- enabling users to hear live calls and give real time feedbacks, more of accuracy on AI insights to bridge the gap on manual and ai audits.
Pros
- The best part is that the solution seamlessly integrates with your existing apps and is super easy to use.
- Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team.
- Gong has been a game changer for me and my team. Absolutely recommend this software for better coaching, training, and general reporting to help improve our calls.
Cons
- Gong blocks out numbers during calls, making it difficult to capture info that had been lost in technical issues.
- Sometimes the recorder joins late or not at all but that may be a me error. Overall there are very few changes/gripes that I have for the software.
- Sometimes the lagging or it not picking up the correct words.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
