Analytics are clear, reports are good. Like the ability to customize questions.

While there is a great deal of integration support available, the resources provided allows for ease of integration and setup of all functionality without the need for technical assistance.

They are dedicated to the success of the organization, offer valuable insights and are invested in the success of your organization and employees.

And, Quantum Workplace is great at providing excellent customer service if you have questions or special requests.

Our company is small, therefore we needed something that could provide us actionable insights to improve our already great company in a cost effective and timely way.

I am not a technically talented person so sometimes have trouble navigating, but I think it is user error.

I love the ability to build our own surveys and pull all of the reporting/analytics quickly for easy distribution.

Also, from our staff's perspective, the language used to describe each icon is offensive (e.g. disengaged). So, we have had to customize the icons for all of our PowerPoint slides.

I explored various engagement survey tools and Quantum is by far the best. The reporting capability is awesome.

While the tool is very intuitive, whenever I have had to reach out to Quantum, they respond almost immediately and are always VERY helpful. This truly sets them apart from others.

Quantum and their team have been a wonderfully effective partner in our efforts to foster, track, and report on engagement here.

I haven't found anything I don't like about the system yet.

We have several years of data to compare which makes for a very easy and fluid analysis. The crew at Quantum are extremely friendly and helpful in setting up the survey and follow through.

I also appreciated the expertise at Quantum as I converted over to their system. Customer service truly ROCKS.

Any questions I have are answered quickly and completely. I would highly recommend them.

So often goals are forgotten as soon as they are turned in, this system makes employees and managers accountable for goals that are set and need to be met.

I like that the platform offers relevant modules to support all aspects of human capital engagement and performance.

We were able to easily integrate QW with our existing payroll/HRIS system, then proceeded with a well-guided training program before going live with our workforce.

When you add labels, if you add the wrong one, they can't be deleted, even if they're not attached to anything, which makes it difficult to trust that multiple users will code with the same thing.

Cons: Direct reports not in alpha order, shy of action plan reporting summary.

Everything from implementation to go live was great. I feel very supported and am able to get help quickly when I run into problems (which is rare).

The results are displayed in wonderful reports and presentations, making them easy to share with little additional effort needed.

The survey system that Quantum offers is outstanding. It helps you work on issues you find in your survey by giving suggestions on what you can do to help improve your scores for the years to come.

Intuitive software, results provided in wonderful reports and presentations.

Easy to use, visually appealing, multiple data points. Demographics can be as varied as you would like allowing you to really examine details, trends etc.

Quantum Workplace is very user-friendly and easy to navigate.

Question scales can be a little confusing and take some time to get familiar with.

The software is very flexible and easy to use. The reporting capabilities are terrific.

Quantum is always looking for ways to improve and add features all with the goal of helping us engage our staff. It is always improving and becoming more user-friendly.

The software is easy to use, and is the customer responsibility to make the most our of it. We are very happy with our decision.

I really like the ease of use for Quantum. I am able to generate surveys and customize them exactly as I would like without having to rely on a support person.

Our company had a disappointing participation level this year.

We love the call recording function, ease of use, and friendly customer service reps.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

The dashboard was user friendly and easy to use.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.

Integration was straightforward and fast. Customer service is always helpful and easy to work with.

Please don’t make the same mistake we did and get trapped by Nextiva.

Great VoIP platform with robust analytics and flexible pricing.

I love this product and it helped save our business during the Covid-19 lockdowns.

YEAR 1: consistently terrible call quality and tech support.

Navigation of admin website was clunky, with user website even worse.

One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen.

The software easily allows to integrate with ship based phones.

Needs to integrate with gmail - this is delayed and needs to happen.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Interface is okay, there are better products our there for less money and a better interface.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Good SMB/LB/E level collab and calling software.

Our onboarding to Nextiva was, frankly, a terrible and protracted experience.

US Dollar

Quantum Workplace helps organizations make work better every day with its employee success platform. We empower organizations to understand employee experience, inspire impact, and create a magnetic culture that attracts and retains top talent. Solutions include employee surveys, 1-on-1s, goals, recognition, feedback, talent reviews, succession planning, and the nationally renowned Best Places to Work contest. We’ve partnered with thousands of top workplaces on their employee success strategies including Dominos, Getty Images, Scooters Coffee, Fossil, DSW, Panera, Redfin and more. To learn more, visit www.quantumworkplace.com. 

Our product goes beyond the software—we provide the most reliable employee success solutions. 

-We help you uncover meaning by leveraging expertise, analytics, and benchmarking to help you make sense of feedback and truly understand the meaning behind your employee voice.  

-We help make action easy by surfacing critical insights for leaders, reducing headaches for HR, integrating into manager workflows, and encouraging ongoing employee participation. 

-We are a partner you can rely on providing strategic guidance, ongoing coaching, timely tech support, and the safe and secure practices your programs need to succeed.  



LongDescription

Commenting/Notes

Engagement Tracking

Milestone Tracking

Rewards Management

Employee Management

HR Management

Surveys & Feedback

360 Degree Feedback

Skip Logic

Performance Management

Progress Tracking

Employee Reward Programs

Strategic Planning

Communication Management

Rater Selection

Peer-to-Peer Recognition

Individual Development Plans

Goal Management

Collaboration Tools

Randomization

Manager-to-Employee Recognition

Pulse Surveys

Self Service Portal

Configurable Workflow

Email Marketing

Survey/Poll Management

Performance Metrics

Review Cycle Tracking

Benchmarking

Question Library

Performance Review Management

Self Assessment

Ongoing Performance Tracking

KPI Monitoring

Question Branching

Real-Time Updates

Customization

Customizable Templates

Peer Appraisals

Continuous Feedback

Dashboard

Social Recognition

Goal Setting/Tracking

Reporting/Analytics

Anonymous Feedback

Employee Profiles

Progress Reports

Feedback Management

Recognition Tracking

Performance Appraisal

Data Analysis Tools

Negative Feedback Management

Action Management

Survey Builder

Employee Recognition

Career Development

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Web browser (OS agnostic)

Contact Quantum Workplace for pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Quantum Workplace

Live Online

Webinars

Documentation

Videos

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


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