BlueStream Review

Overall it has been smooth.

Pros

The fact that a browser is all that is needed and a mobile app is not required.

Cons

Clearer message or indication to the provider that they are listed as unavailable.

Great tool for Telehealth service delivery

Pros

I really enjoyed the simple interface and easy to use software. My clients did not have any issue accessing the link and using the software. One feature I really appreciate is being able to share my screen which can be helpful during counseling session where resources can be shared.

Cons

I have not had any issues with this software so far.

Very easy to use for both clinician and patient

I like the ease of usage but the inconsistency leaves it something to be desired.

Pros

I really like that it is so easy to send link to connect to the patient. It can go to text message or email from same screen. Patient needs to only click the link. Super easy!

Cons

The program is very inconsistent on whether audio and video will work. Sometimes you have video and sometimes you audio without video. It will also drop alot.

Technology Issues

Overall, I'm glad we were able to find a system, since none is perfect, that has allowed for us to continue providing health care services to our patients but it definitely has a lot of kinks that need to be worked out.

Pros

The ease of being able to send a link without individuals needing to download "another" application for them to use. Also, the ability to use screen share option is nice.

Cons

First, the technology issues are terrible, especially for when clients/patients are using their cell phone. If a call comes through during the video call, the audio kicks out and I've yet to identify a good solution to prevent this from occuring. Also, it would be great to add in a "waiting room" feature so that health care providers can tell if a client/patient has received the link to the correct contact info and whether they have connected or not.

Unstable

I would give this a poor to fair rating. We would much rather use another service that is not so variable. We can send a google meet and it works immediately - but the same phone in the same location and they can not get bluestream to work. It is very disappointing. Also we need more than 2 people allowed on the call extra. We need 3-4 people to be able to call on a video chat.

Pros

We like the ease of adding other people and translators to the call as well as transferring the call.

Cons

This software is very unstable. It does not work if the internet is not perfect, if anyone using on a phone and the receive a text or call, they lose all sound. The call needs to be ended. Reconnected and get a new translator or expert on the call. It is very difficult.