The solution in telemedicine

The solution I was waiting for

Pros

This is a powerful tool that allows me to take care of my patients.I can customize many features so I feel in control of all the ethical aspects. It’s amazing that feature of capture screen.

Cons

I have experienced some audio issues that I think it’s a bug from the software.

First time q

I’d say my experience was very good overall. They’re just a few clients with more difficulty with technology or do not have high-speed Internet to connect with me. So it’s been great to have no interruption and continuing to provide mental health care to my clients throughout COVID.

Pros

The option of contacting my client by text or. Email each time.

Cons

When interrupted by a call the connection doesn’t return to video and audio. Have to restart our connection. At least we can reuse the original link!

Technology Issues

Overall, I'm glad we were able to find a system, since none is perfect, that has allowed for us to continue providing health care services to our patients but it definitely has a lot of kinks that need to be worked out.

Pros

The ease of being able to send a link without individuals needing to download "another" application for them to use. Also, the ability to use screen share option is nice.

Cons

First, the technology issues are terrible, especially for when clients/patients are using their cell phone. If a call comes through during the video call, the audio kicks out and I've yet to identify a good solution to prevent this from occuring. Also, it would be great to add in a "waiting room" feature so that health care providers can tell if a client/patient has received the link to the correct contact info and whether they have connected or not.

Exceeded expectations!!

Very cost effective and time efficient, two qualities that I am sure all healthcare providers appreciate when using telehealth services. Very easy for patients to access and understand, which makes it more effective for the whole telehealth experience. I had many patients who are not used to using computers be able to use this without a problem and without any glitches.

Pros

The software is extremely user-friendly for a person who is not very tech savvy like myself. It was super easy to install and my patients had no difficulty reaching back to me using the link that was sent to them. I like the option of using the phone number or email ID, which makes it easier for patients to access their healthcare providers via Tele health. It has great features and everything is self-explanatory; so user-friendly! I love the software!

Cons

Honestly I have not found anything wanting of the software. As long as they keep up the maintenance work and keep delivering the same quality, I will be more than happy to continue using it and recommending it to others.

Appreciative of the service

I have had a positive experience with Bluestream and although in the past I would not have considered telehealth, it has served a purpose during the pandemic and may in the future.

Pros

I am clinical psychologist in an sole private practice. When the pandemic hit, I looked for a reliable HIPPA compliant platform to "see" my clients remotely. Bluestream offered this service and did not charge me. The video and sound was clear and allowed my clients to continue with their treatment during this most stressful time. I am very much appreciative of the service and their generousity.

Cons

The glitches that occurred were not a function of the software, but of the internet strength of clients.