Patagonia has delivered a very positive experience with it's EMR system. They are very quick to respond to any issues and are always looking for ways to improve their product. They have also been very receptive to requests by the users for specific 'tweaks' to meet our needs.

Patagonia is very user friendly and the flow is easy to teach new employees.

I would love if Patagonia added a feature to copy household information to set up other family members' profiles. The check in process can be lengthy when multiple children from the same family have back to back appointments and all of their profiles need to be created or even updated.

I've had a great experience with Patagoina Health.

I feel it is very easy to use and very easy to understand

I don't believe I have any cons at this point and time

When compared to paper charts, Patagonia Health is absolutely a better alternative. Unfortunately, they are still new to the behavioral health sector and the majority of their assets still appear to be geared to Public Health.

Transitioning from paper to electronic was nice, and made many functions easier to implement within our clinic. Having information at the click of a mouse is nice.

Patagonia Health started as a platform for Public Health. We were one of the first agencies using it for behavioral health (which they hid from us when signing on) and the early growing pains are apparent. I have been in the field for 30 years so I know what works and what is needed, and their response time in implementing is slow if it happens at all.

I can really appreciate the ease of documentation with the Patagonia EHR. For the most part, I am pleased with the system. Once you become familiar with it, it is a great time saver. The lags in page loading is frustrating, and it seems it gets slower as time goes on and we accumulate more patient profiles in the system....will it continue to do so as we continue to use the system and add more patient profiles to the data base?

Now that I have become familiar with Patagonia EHR, I find it easy to find the information I need quickly.

Patagonia EHR often seems to be slow, like its "bogged down" and pages are slow to load. This seems to get worse as time goes on and out patient load grows. This is somewhat frustrating when I have clients waiting.

Very responsive company to deal with. Perfect for a Public Health agency that is small in size and does not have full time staff dedicated to monitor and work with EHR.

very helpful implementation team and training. Responsive to problems, questions and training. Can make templates that are standardized for your practice.

the EHR jumps around while using it, slow to load up pages at time.