About Futurestay

Futurestay is a cloud-based rental management solution that helps property owners manage their rental business. Key features include online booking, listing management and guest management.

Futurestay’s website creator helps property managers design websites using different themes, styles, layouts and content. It provides a guest management feature that helps users maintain a record of customer contact information, payment details and other related information. The solution offers an Autopilot feature in which administrators can automate the reservation process, manage guest interactions and create online listings on different platforms.

Futurestay’s dashboard provides a centralized display of bookings, guest information,...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

4 Reviews of Futurestay

Overall rating

3.75 / 5 stars

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January 2019

Dario from VMD Capital Group

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Best Vacation Rental Management System

Overall, from Free vacation/property management systems that I tested and tried out this is the one I use now for myself and recommend everyone to try out. This is perfect for those that just started renting on Airbnb, Booking, TripAdvisor or already have few properties under their belt. They also work on new features and improve the existing ones which is a big plus. Futurestay answers phone calls and emails, very responsive and helpful. This was a strong point for me switching and staring using Futurestay instead of all the others!

Pros

- Free Channel Manager & Distribution for Airbnb, Booking and Home Away Family (over 30 sites). Distribute your properties to multiple platforms. 2 Way Calendar Synchronization for the main Platforms and iCal option for any other you have. - Automatic Import of existing listings without. They will create listings for you if you don't have existing ones. - Payment Processing - Charge your Booking.com & HomeAway guests for booking and get money 20-30days before they even check-in! - Free Vacation Rental Website with payment integration. -FREE - Its totally free, you don't pay anything, they just add 5% on top of your desired listing price and when somebody books they see the final price. Example: you want to get clean 50e on Airbnb, you put 52e to account for Airbnb fee, Futurestay adds 5% on top of 52 which is 2.6 and the final listing price that is shown to guests is 55e. -Support - Best customer support I saw from any of the Vacation Rental Management Systems. They answer phone calls and emails, very responsive and helpful. - Constantly improving and adding new features

Cons

The only Con I can think of is the lack of more Channel Distributions, but more will come in future!

April 2021

William from Hayes

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2021

Ok channel manager - you need to do all the work yourself with little oversight.

not too pleasant. I used for two years and had about 20 Airbnb reservations. I switched to a different channel manager and in less than 30 days I have already masses over 280 Airbnb reservations. I do not believe they did it correctly.

Pros

the website widget if offers to show my rentals

Cons

the calendars, the blocking of dates, the glitches, the errors when putting ;listings on Airbnb, etc...

Reasons for Choosing Futurestay

no reason

November 2020

Eric from Philipsburg Marketing Group

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2020

Would NOT recommend

Very disappointed and was a huge waste of my time. Do NOT use Futurestay, find another service that has good customer support

Pros

It was supposed to make managing rental properties on multiple platforms seamless. They have the potential to do that well, but do not have the resources to work things out in a timely manner.

Cons

Terrible customer support. It seemed as though I was getting my properties and account setup quickly until multiple things I asked for help with were never responded to. I emailed multiple times within a months timeframe, and still didn't get a response from my Futurestay contact. Then I opted to just deactivate my account and use another service that is more reliable and after calling I and confirming over the phone that I wanted my account deactivated, I was told they would call me back by the end of day or the next day but didn't hear back from them again for another week when I reached out again. Now after calling to deactivate for the second time, it is over a week later and I have still not heard from them again.

Reasons for Choosing Futurestay

It seemed like a practical option that would suit all of my needs. I was mistaken though and would gladly pay more to have real customer service..

June 2017

Stephen from Los Cabos Villas

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

I manage 3 cottages and use Futurestay to connect to Booking.com. Great support and help!

It made it easier to manage my rental property.

Pros

The product is easy to use and they have a good support team. You can speak with them via chat, phone or email. I also like how automated the connections are and how it handles pricing.

Cons

I'd like to have an android app also so I can handle guest checkin with my phone. Sometimes the mobile website doesn't have all of the functions I want.

Response from Futurestay

Replied November 2018

Hi Stephen, Thank you so much for your feedback. We are happy Futurestay has connected your rentals to travelers on Booking.com. We also wanted to share that Futurestay has recently built an Android and iOS Mobile App, so you can take Futurestay on-the-go. With the Futurestay App, you can easily access your Dashboard with all of your business information. Stay up-to-date with your properties' turnover, access reservation details, and see all of the completed activities Futurestay does for you. Thank you again for taking the time to share your thoughts.