Futurestay

RATING:

4.0

(9)
Overview

About Futurestay

Futurestay is a cloud-based rental management solution that helps property owners manage their rental business. Key features include online booking, listing management and guest management. Futurestay’s website creator helps property managers design websites using different themes, styles, layouts and content. It provides a guest management feature that helps users maintain a record of customer contact information, payment details and other related information. The solution offers an Autopilot feature in which administrators can automate the reservation process, manage guest interactions and create online listings on different platforms. Futurestay’s dashboard provides a centralized display of bookings, guest information, special offers and other details. The calendar...

Futurestay Pricing

$79 per month flat rate with no add-ons or hidden fees.

Starting price: 

$79.00 per month

Free trial: 

Available

Free version: 

Available

Futurestay calendar

Futurestay Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Futurestay

9 Reviews

Annie

Chemicals, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2024

Futurestay simplifies my life

I am just getting started putting up my first listing on Airbnb and wasn't sure if I would need software in order to keep it connected to my website. I signed up for the Futurestay free trial and it was quite easy to set up a sync between my website calendar and my listing. The entire process took less than 10 minutes and I realized that I could just create a website directly through Futurestay instead, and not have to pay separate hosting fees. It also looks better than my old site, and is connected to Google. Overall, works well and would recommend to anyone just starting out.

PROS

It's a great all-in one and very easy to use interface. It looks beautiful!

CONS

nothing so far! I'm liking the functionality and getting to learn more about how it can help me manage my rentals

Vendor Response

Hi Annie, I love your review title - Futurestay simplifies my life (I’ll be sharing that with our Marketing team!). We’re glad to hear you are enjoying your 30-day free trial. I see a 4 (out of 5) star setting for our Customer Support. Please feel free to reach out to me directly at Roberta@Futurestay.com with any feedback you may have on how our team member(s) can achieve a 5-star rating on their service. As a newbie to the industry, we’d also love to hear more feedback from you on any challenges you have as you settle into your Rentalpreneur title (in our dashboard, on AirBNB, or with the industry in general). Feel free to reach out to the team at Service@Futurestay.com, to your dedicated Account Manager, or directly to me at any time. Roberta

Replied April 2024

William

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2021

Ok channel manager - you need to do all the work yourself with little oversight.

not too pleasant. I used for two years and had about 20 Airbnb reservations. I switched to a different channel manager and in less than 30 days I have already masses over 280 Airbnb reservations. I do not believe they did it correctly.

PROS

the website widget if offers to show my rentals

CONS

the calendars, the blocking of dates, the glitches, the errors when putting ;listings on Airbnb, etc...

Reason for choosing Futurestay

no reason

Lisa

Real Estate, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2022

Oh Boy.....if your time is valuable I just want to say Host Beware!!

Horrible no personal contact which is so frustrating. Automated systems cannot do everything you need human contact to truly run a business well.

PROS

I didn't use it at all because it wasn't what I had thought that it was supposed to be when I initiated the account.

CONS

I was unable to cancel it before I got started since it wasn't something that I was needing.

Reason for choosing Futurestay

I didn't I only began the sign-up process but after I hit that button to sync it messed up my entire account & I cannot reach anyone to fix it. I knew within 5 minutes it was a mistake and I hit cancel but now it has been 3 days. I can't get a response from anyone at Futurestay to give me back control of my calendar and guest are upset because they are attempting to book their stays unsuccessfully..... The fine print came after the sync of course & not when it is the goal to cancel you are in the dead zone no return calls, return emails or link to just simply hit cancel. BTW I didn't use it whatsoever but to be able to submit this review I had to mark a category.

Elizabeth

Marketing and Advertising, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed April 2024

Great tool as a first time rental owner

PROS

I enjoyed the ease of use and being a one stop shop for everything I needed to manage the rental. I needed to get the rental together in a hurry and it was nice to have stripe, and iCal connected so I didnt have to mess with any extra apps or steps. It was great how quick it was to get paid too.

CONS

I was a bit confused on getting everything connected at first.

Vendor Response

Hi Elizabeth, Thank you for taking the time to share your recent onboarding experience with Futurestay (and welcome to the world of Rentalpreneurship!) I see you went down our automated path (importing from AirBNB) which allowed you to create your account and launch your new website within 6 minutes. I have to agree with you - setting up iCal connections is my least favorite thing to do! We’re going to take a look at this process and do our best to clarify the guidelines for other sites. I appreciate that feedback. Next up - it looks like you and your Account Manager haven’t had an in-person meeting yet. While onboarding is automated, the service provided by our team is very personal. I’d love to hear more from you after you’ve had your one-on-one meeting. Roberta

Replied April 2024

Dario

Financial Services, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Best Vacation Rental Management System

Overall, from Free vacation/property management systems that I tested and tried out this is the one I use now for myself and recommend everyone to try out. This is perfect for those that just started renting on Airbnb, Booking, TripAdvisor or already have few properties under their belt. They also work on new features and improve the existing ones which is a big plus. Futurestay answers phone calls and emails, very responsive and helpful. This was a strong point for me switching and staring using Futurestay instead of all the others!

PROS

- Free Channel Manager & Distribution for Airbnb, Booking and Home Away Family (over 30 sites). Distribute your properties to multiple platforms. 2 Way Calendar Synchronization for the main Platforms and iCal option for any other you have. - Automatic Import of existing listings without. They will create listings for you if you don't have existing ones. - Payment Processing - Charge your Booking.com & HomeAway guests for booking and get money 20-30days before they even check-in! - Free Vacation Rental Website with payment integration. -FREE - Its totally free, you don't pay anything, they just add 5% on top of your desired listing price and when somebody books they see the final price. Example: you want to get clean 50e on Airbnb, you put 52e to account for Airbnb fee, Futurestay adds 5% on top of 52 which is 2.6 and the final listing price that is shown to guests is 55e. -Support - Best customer support I saw from any of the Vacation Rental Management Systems. They answer phone calls and emails, very responsive and helpful. - Constantly improving and adding new features

CONS

The only Con I can think of is the lack of more Channel Distributions, but more will come in future!

Eric

Marketing and Advertising, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2020

Would NOT recommend

Very disappointed and was a huge waste of my time. Do NOT use Futurestay, find another service that has good customer support

PROS

It was supposed to make managing rental properties on multiple platforms seamless. They have the potential to do that well, but do not have the resources to work things out in a timely manner.

CONS

Terrible customer support. It seemed as though I was getting my properties and account setup quickly until multiple things I asked for help with were never responded to. I emailed multiple times within a months timeframe, and still didn't get a response from my Futurestay contact. Then I opted to just deactivate my account and use another service that is more reliable and after calling I and confirming over the phone that I wanted my account deactivated, I was told they would call me back by the end of day or the next day but didn't hear back from them again for another week when I reached out again. Now after calling to deactivate for the second time, it is over a week later and I have still not heard from them again.

Reason for choosing Futurestay

It seemed like a practical option that would suit all of my needs. I was mistaken though and would gladly pay more to have real customer service..

Stephen

Hospitality, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

I manage 3 cottages and use Futurestay to connect to Booking.com. Great support and help!

It made it easier to manage my rental property.

PROS

The product is easy to use and they have a good support team. You can speak with them via chat, phone or email. I also like how automated the connections are and how it handles pricing.

CONS

I'd like to have an android app also so I can handle guest checkin with my phone. Sometimes the mobile website doesn't have all of the functions I want.

Vendor Response

Hi Stephen, Thank you so much for your feedback. We are happy Futurestay has connected your rentals to travelers on Booking.com. We also wanted to share that Futurestay has recently built an Android and iOS Mobile App, so you can take Futurestay on-the-go. With the Futurestay App, you can easily access your Dashboard with all of your business information. Stay up-to-date with your properties' turnover, access reservation details, and see all of the completed activities Futurestay does for you. Thank you again for taking the time to share your thoughts.

Replied November 2018

Arissa

Non-Profit Organization Management, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great onboarding experience - Futurestay helped me get a direct booking site for my rental

I'm really impressed with how knowledgeable the support staff is and how they helped me update my Airbnb settings.

PROS

Easy onboarding. Connected with my Airbnb account and my property settings looked good. The site is super clean and works well on my mobile phone. Very excited to have my site available on Google Vacation Rentals.

CONS

Dashboard could offer more rich features. Maybe some reporting on my revenue would be nice.

Vendor Response

Hi Arissa, Thank you for taking the time to review Futurestay! We’re glad to hear you are enjoying your 30-day free trial, and always love hearing comments on our staff. We truly appreciate your feedback on enhancements to our Dashboard. Please feel free to reach out to your account manager directly, or the team at Service@Futurestay.com with additional ideas/requests for future features. In the meantime, I’m happy to report that we have some exciting new features coming soon which include reporting. Roberta

Replied April 2024

Andrew

Logistics and Supply Chain, 10,000+ employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

First Time Lessors

PROS

Great platform for booking with an amazing account manger to assist throughout process. Compatible with I-calendar allows better visibility on property availability.

CONS

There is a slight learning curve to get familiar with the application. However, the support is always very helpful when I do run into issues.

Vendor Response

Hi Andrew, Thank you for taking the time to review Futurestay. We’re glad to see you are enjoying your 30-day free trial! I’d love to hear more about your experience so far, including the driving force behind your Customer Support and Likelihood to Recommend ratings. Please feel free to reach out to me directly at Roberta@Futurestay.com to schedule some time to chat at your convenience. Roberta

Replied April 2024

9 Reviews