We use Hostfully for our Guidebooks when customers rent our country house. We love how they work, the ability to have bilingual contents and how they help our property shine.

Once set-up, the ease of use and integration into my Property Mangement System leads really helps me come across as knowing what the heck my business is doing.

What I like the best is the ease in which I can update and how my guests can access it on their phone, laptop, tablet or computer.

Sales team very aggressive but no free trial so they oversell its abilities. Massive overselling and marketing hype but very much overhyped.

Great experience all round, I have needed help once and it was so easy to contact someone at customer service and they talked me through on the phone and solved my issue.

I have all the information they require about the local area from supermarkets, medical care facilities to days out. It’s brilliant and very easy to navigate.

Lack of space for more visual content such as videos and photos.

A wonderful addition to our self catering website. Intuitive, easy to navigate  and loved by our guests.

We started using Hostfully as an alternative to paper in-room directories. This was triggered by Covid as Hostfully gives a 100% no contact access to our guidebook.

Importantly, they are intuitive for first-time users and easy to dive right into.

After spending a bit of time initially to set up the guidebook the way I wanted it using this product has been super easy.

I currently only use this software for the electronic guidebook feature and I love how easy it is to create new recommendations/cards.

Love the ease of use and the outcome of this software.

Local attractions integration. Ability to add images, video, links and written instructions.

Nothing to dislike but I'll keep writing because there's a text minimum.

The absolute best part is the customer support.

We work within this software daily and find it very user friendly and easy to maneuver. The support team is very responsive and always available for questions and concerns.

When paired with the fact the Hostfully Guidebooks product also helps to make the experience of my valued clients better, it is a winning platform. I couldn't be more pleased.

Great online guidebook platform for our Pura Vida Ecolodge retreat in Costa Rica.

Simply a great tool I recommend. If you want to build a welcome guide for your rental property, try Hostfully.

That it continues to improve & takes into consideration my needs as an Airbnb host. I like the quality of the layout & pictorial functions.

We get awesome response from our guests when we send them the link to our Guidebooks, with all our property details and recommendations.

Setting it up with the cards, it's a bit confusing.

Love the way it is organized. It makes it so easy for my guests to find what they are looking for rather than having to scroll through a long document.

We haven't had a problem or a negative issue since we started using this platform.

As for cost, I have one property and Hostfully gives me free access and usage of the Guidebook program.

No analytics severely limits how you can judge vfm.

There is nothing that comes to mind on the negative side of this software.

One of the favourite is to be a able to put the name of the recommended business and the platform displays the map automatically.

The fact that my mother has a hard time understanding how to use.

Lacking of basic features. Unprofessional staff when comes to refunds.

It is a good tool to share information with our customers in a browser environment rather than an app. This can be used but almost every guest.

I liked the layout of the program as well as the note system. It just did not have enough functions to be useful in our operations.

They build a great web site, we also have a mobile web site that is great. The cost is less than what we were paying with our previous company.

Having to add the information again once it is in the system, is sometimes difficult.

CRM integration is perfect. As part of a large user group features are available that could not be afforded if building an individual website.

They were so rude and unprofessional that I contacted one of their competitors for assistance after months of no response from live Rez.

Also frustrating is how rates are managed. You can set seasons, but it is damn near impossible to adjust the rates for specific days.

Though I have no experience with competing products, the LiveTrust software seems to fantastic so far and should simplify my bookkeeping.

However, I am still struggling to use/edit aspects of our listings in the software and I've been a user for over eight years.

We are talking about thousands of emails from our company alone which caused lots of frustration both from our guests, employees and owners.

Great implementation and support - so glad we've come back to LiveRez.

I really like the interface of the software, very user friendly. Easy to create properties, and great website, with great dynamics.

Intregation process was easy. Ease of daily use and functionality.

LiveRez is so close but is to clunky and can fail at times with it's accounting features.

The support staff is wonderful for any issues, the team at LiveRez is great in any kind of help you need in a fast manner.

After several months of radio silence from live Rez we disputed the charge and filed a complaint with the  BBB.

Customer Service was always willing to lend a helping hand when we needed assistance.

I had some issues in the past regarding communication, but after having some conversations with higher ups, it feels good now. I feel that the responsiveness has improved a lot.

Good communication from company. Reasonable buy in price and fair ongoing performance based charges.

The website offers an inviting presentation to visitors and we have received numerous compliments on the ease of use and structure of the site.

They work hard like we do in our own company and stay with us until we work through all the tough steps and processes. Live Rez is a true partner not just sign you up, take your money kind of partner.

There are some great features and they have great potential. I'm tied to it because of the amount of time and money I've put in, if I had to do it again right now, I wouldn't sign up with Live Rez.

While these things are good, they don't quite make up for the cons.

I love that the website and reservation system are integrated. I also love the CRM and the iCal integration for our VRBO calendars.

The support on the other end has been awesome. Special thanks to the team for helping us transition from a different platform smoothly.

They are quick, patient, kind, and funny. My 4 star review of Ease of Use is that the system can be a tad tricky.

He guides this company surrounding himself with people that make him look good. We are thankful to be a Live Rez partner and highly recommend them to anyone in the vacation rental business.

LiveRez offers so many features and one of the best parts is their team who helps you set up your company with the software to make sure your are going to succeed.

Robust reporting allowing for highly detailed revenue projections and forecasting. Beautiful layout designed to increase conversion of web bookings.

We like the ease of use and the integrated functions.

LiveRez technical support will take the time to help walk you through whatever question or issues you're having until the problem is resolved. Every employee I have spoken to is friendly and helpful.

If LiveRez and Buildium could merge together to create a software to hand large scale management of vacation rentals or short term rentals, then I would be in heaven.

It has great functionality and easy to use. It offers complete solution to vacation rentals and offers many features.

Overall Impression:  LiveRez is not only a great reservation system but they are tops in customer service also. They have an amazing team behind the scenes.

US Dollar

Guidebook Platform is a cloud-based content management solution designed to help businesses of all sizes in the travel industry provide local recommendations and property information to customers. Key features include custom greeting message, location tracking, remote access,  categorization, and AI itinerary planner.

Guidebook Platform lets businesses promote their brand by developing custom travel guides with company logos, colors, and tones. Voice messages can be created and broadcast through Amazon Echo or Google Home devices, allowing customers to access details about available accommodation. Guests can access the Guidebook Platform online via QR code/URL link and receive documents in PDF format through emails.

Guidebook Platform offers integration with Google Maps, helping customers view recommendations, photos and videos of locations relative to properties. With its content management feature, employees can make updates, mark places and arrange items within recommendations. Administrators can also use the solution to search guidebooks based on location or property as well as create new ones with existing templates.


LongDescription

Owner Statements

Electronic Payments

Payment Processing

Data Synchronization

Credit Card Processing

Spa/Activity Management

Single Property

Guest Communications

For Vacation Rentals

WordPress Integration

Guest Experience Management

Template Management

Data Import/Export

Email Templates

Multi-Location

Contact Management

Booking Management

Lead Management

Vendor Management

Marketing Automation

Website Integration

Revenue Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Multi-Property

Availability Management

Customizable Templates

Multi-Language

Website Management

Reporting/Analytics

Third-Party Integrations

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

https://www.hostfully.com/pricing/property-management/

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Hostfully Guidebooks

Webinars

Documentation

Videos

LiveRez goes beyond the standard vacation rental management software. With LiveRez, you can replace your accounting software, booking software, CRM, and operations software. Add to that an included brand-new website that’s built to convert and support from our staff, and you have a powerful connected ecosystem of features that will help you reach your goals.

You'll have everything you need, including access to built-in-house connections to the industry's leading OTA's like VRBO and Airbnb.

LiveRez offers integrations with a variety of credit card processing and travel insurance providers, smart home automation providers and a number of listing sites through both its in house direct connections to Airbnb, VRBO, Google Vacations and HomeToGo. 

Support is offered via phone, chat and email, as well as through a collection of online help and training resources, such as videos and articles. Pricing is monthly on a subscription basis.

Imagine signing up for software that employs industry experts and consultants at the ready to help you grow your business. Just starting out? No problem, our smallest user begins with LiveRez with no properties in their portfolio—our beautiful websites and owner acquisition tips and tricks can help you reach your growth goals if property count is your goal. 

Simply looking to refine operations, or looking for a software that has everything in one place giving you all the tools you need to reach your targets? Look no further!

LiveRez has been in business for more than 15 years and was built by property managers for property managers. We innately understand the hospitality industry and your needs as a vacation property management company. 

Included with LiveRez:
- High-converting, direct bookable websites
- Built-In marketing tools
- Reservation System
- Intuitive Reservation Grid
- Powerful automations
- Text or email automated emails
- Built-In Rate Management
- Property and owner management
- Unlimited users
- Built-In CRM
- Create and manage owner leads
- Create and manage guest leads
- Thousands of personalization options
- Consistent automated messages
- Extensive reporting and dashboard system
- Internal Review Platform
- Create Custom Surveys
- Post web ratings and reviews
- Capture and share guest testimonials
- Owner Portals with 24/7 owner access
- Reservations management for owners
- Property Calendar access for owners
- Sales cycle report for owners
- Automated Owner statements
- Built-In Work order and Maintenance platform
- Automated work order creation with each reservation
- Custom checklists and tasks
- Built for teams of all sizes
- Work orders flow into our built-in accounting system
- Built-In seamless integration to top OTA's
- No more double bookings
- Connect to Airbnb, VRBO, Google Travel, HomeToGo
- 3rd party integrations for other channel connections
- Built-in Trust Accounting platform
- Automated owner statements
- Automated 1099;'s
- Access all stakeholder statements
- Custom map reservation line items into accounting
- Perform reconciliations
- Monitor funds
- Generate, print, save or export any accounting reports
- US Based support team
- Partner Hub help center open 24/7
- Support team available 6 days a week
- Sister companies which allow connections to travel insurance, payment processing and gateway, and extra marketing expertise



Hostfully Guidebooks vs LiveRez

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