MAPRO

RATING:

4.8

(10)
Overview

About MAPRO

MAPRO is a property management solution designed to streamline and optimize vacation rental operations. The platform offers a suite of features, including AI-powered guest communication, property maintenance, and financial management. With MAPRO, users can manage multiple properties, gain real-time insights and streamline booking. From reservations and pricing to cleaning schedules and maintenance requests, MAPRO keeps everything accessible. Homeowners benefit from MAPRO's Owner Portal, which provides access to financial records and property details. The AI-driven guest communication tool, AInbox, provides responses to inquiries while automated messages keep guests informed. MAPRO integrates with travel partners, enabling businesses to list properties on multiple platf...

MAPRO Pricing

Free trial: 

Not Available

Free version: 

Not Available

MAPRO booking

MAPRO Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for MAPRO

10 Reviews

Debora

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

They are wonderful!

I love them! They are truly the best out of so many out there.

PROS

Mapro has an excellent software. It is easy to work with and it works 100% of the time. I mostly work with the reservations part and it is easy to learn and very self explanatory. I never have issues and working with customer service and sales, you need to have a reliable product and we do with Mapro.

CONS

I love everything about Mapro, they are always bettering themselves and they are excellent. Their customer support is amazing as well!

Reasons for switching to MAPRO

Because Mapro is truly the best one out there.

Vendor Response

Dear Debora, Thank you for your kind words and support! We're thrilled to hear you're satisfied with our software and customer service. We aim to keep improving for valued customers like you!

Replied January 2024

Marcela

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Excellent service and customer care

My overall experience with Mapro is very positive. We practically started using Mapro as soon as they launched the company and we could see how much effort and improvement the [sensitive content hidden] made to make this a special platform for us.

PROS

Mapro is very easy to start using, and it has a great customer care team who is always available to help whenever you need them.

CONS

There is nothing I do not like about Mapro.

Reasons for switching to MAPRO

Ciirus was very difficult to use and the customer service was not great.

Vendor Response

Dear Marcela, Thank you so much for your positive words and loyalty. We're thrilled to know you appreciate our efforts and our customer care team. Thanks for choosing us. Best,

Replied January 2024

Jessica

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2023

Amazing PMS for operational, but deficient for Resevation Control/integration w/ OTAs

PROS

Operation system w/ WO's , alerts, and recurring option

CONS

Reservation Control/integration w/ OTAs are too deficient and constantly with errors, where we don't have a customer support quick enough to assist, revenue loss is becoming a great concern

Reasons for switching to MAPRO

financial & operation system with liverez was non-existent

Aline

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

The best vacation home system

Mapro helps a lot on my daily tasks with customers and our team.

PROS

It is a easy system and their customer service is always available to help

CONS

In this year, we don’t have any concerts about them, they are always available to help and listening our needs to make a better system.

Reasons for switching to MAPRO

Their customer service took so long to help us when we need it

Vendor Response

Dear Aline, we're delighted to hear that our system enhances your daily tasks and team communication. Your feedback greatly contributes to making our services even better. Thanks for sharing your experience with us!

Replied January 2024

Diego

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

The best management software available on the market

It has been great, not only the software but also the customer service. All 5 stars

PROS

Easy to use, friendly interface and professional team

CONS

So far Mapro has checked every box that my business needs.

Reasons for switching to MAPRO

Referral from a property manager that was already using Mapro

Michelle

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Complete system

PROS

The support is wonderful! and the system is the most complete of all that I have tested on the market...

CONS

It's part of the process and we understand, but some bugs in the system or some information that isn't yet 100% is what I would say. I think there should be a mobile version too! Using the system via the web on your cell phone is very bad...lol I know the system is for managing vacation home properties, but a more complete financial module would be great for a management company. It would help a lot in complete management.

Vendor Response

Dear Michelle, we appreciate your constructive feedback! We're delighted you find our support helpful and the system comprehensive. Thanks for your suggestions regarding the mobile version and financial module. We'll take these into consideration.

Replied January 2024

Kathleen

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Kathleen's review

An incredible experience with their features, customer service, features development. What makes me feel the most confident and well with MAPRO is that the team is always there helping and doing their best.

PROS

The costumer service is completely amazing, the whole team is always there anytime we need, doing their best to help us.

CONS

Just the calendar function some time ago, but today it is amazing, works properly and it is faster.

Vendor Response

Dear Kathleen, thank you for your kind review! We are thrilled to hear about your positive experience with our team and the improvements made to the calendar function. Your support means a lot to us!

Replied January 2024

John

Commercial Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Five Stars Software

PROS

Great customer support and great value for the cost. Makes it much easier to control cleaning schedules and share finances and occupation with owners. If you engage in using all the tools the platform offers, it makes a breeze to manage multiple properties.

CONS

The downside for me is that besides all the calculations being accurate and reflecting the data from the booking websites it is not very intuitive to make sense of how it is presented on the reservation summary. What is being charged from the guest, what is tax and what is our commission. But a little thinking gets you trough it.

Dante

Financial Services, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

FIVE STARS!

PROS

Easy to use. Mapro is reliable and strong. Great for my industry!

CONS

Nothing to be considered. I really like and recommend MAPRO for all my Property Management Clients.

Vendor Response

Dear Dante, Thank you for your positive feedback and recommendations. We're delighted to hear about your satisfaction with our product. Best, MAPRO Team

Replied January 2024

Cheliz

Environmental Services, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

User Friendly

PROS

i likehow convienietn, user friendly and organized it all is!

CONS

There is no downside. I liked using the system

Vendor Response

Dear Cheliz, We're delighted to know you find our system convenient, user friendly and organized. We appreciate your positive feedback. Thank you!

Replied January 2024

10 Reviews