Operto Connect
About Operto Connect
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Most Helpful Reviews for Operto Connect
4 Reviews
Gustavo
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Reliable, easy to use and great Customer Support
Its one of our best partners. They are really interested in improving their platform.
PROSIts very reliable and stable. Any time we need support we get prompt replies and when a development is needed, it happens really fast.
CONSGuest Portal could be a bit more customizable. We are not able to display information that better fits our business needs.
Reason for choosing Operto Connect
Better integration with PMS
Amanda
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Operto for STR Management
Will continue to use for the forseeable future.
PROSOperto has great customer service for both onboarding and troubleshooting. It is easy to use and helps minimize time spent of getting a guest registered. Guests also feel much more secure with personalized pin codes.
CONSThere are a few integration features that have not been updated such as codes automatically changing when a reservation is extended.
Simon
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2023
Started well and turned into a nightmare
we only use it for one component, the guest book, noiseware, online registration functions are all inferior to other software we use.
PROSgenerated codes for our keyless locks well at the begining, smooth intergration at the begining, solid customer support at the begining. All that changed and now it generates hours of additional work per day. Its useless at this point, we are manual.
CONSAbsolutely horrific customer support 12 days issue is still not fixed, takes at least a week to get a human to respond, expensive, like to sell you add ons (ie noiseware) that are not complete products yet, appears to no longer intergrate with the rest of our tech stack, its always been the weakspot but the lack of customer service is unlike anything I've ever seen
Vendor Response
Hi Simon, Thank you for sharing your candid feedback about your experience. We understand your frustration over the recent access code bug, and the impact it's had on your ability to run your business. Our CS team has been working closely with you to actively address the issue. Customer satisfaction is our priority, and we acknowledge your current experience has fallen short of your expectations. We've verified that the workaround applied yesterday to your account is working as a temporary solution, and our developer is actively looking into a permanent fix. We will be in touch about resolution of the issue and how we can earn your trust back as a valued customer.
Replied August 2023
Jaren
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2023
Good idea but better, free options available.
It was great at first. Difficult to integrate and set up but once it was up and running it was good.
PROSIt allowed separate codes for each unit as well as codes for a common front door.
CONSThey just decided to discontinue operations one day without telling this customers.