About TRACK Vacation Rental PMS

TRACK Vacation Rental PMS is powered by TravelNet Solutions. Providing an enterprise level PMS for 50+ units, TRACK is an all-in-one solution allowing short term rental companies to eliminate multiple vendors, improve operational efficiency and financial performance. Consolidate multiple operational, communication, and guest experience platforms into one PMS including but not limited to Trust Accounting, Owner Portal, Guest Portal, Reservations, Front Desk, Direct Distribution, Channel Management, Housekeeping, Maintenance,  Hospitality CRM, Triggers and Automations.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

16 Reviews of TRACK Vacation Rental PMS

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(4)

4

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

May 2019

Mykael from Eden Crest Vacation Rentals

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Excellent Software and Service

Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move.

Pros

Track PM is extremely user friendly and intuitive.

Cons

We would love to have the option to auto-charge final payments instead of having to always post each payment manually.

December 2019

Terri from Five Star Properties

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Ease of use is amazing

This has been the easiest product yet to keep track of our leads and manage our phone system.

Pros

This product is so easy to use. The reports are easy to generate and everything is at your fingertips.

Cons

No way to flag properties with messages. That is the only downside. Would like to be able to make notes that show an agent if something is going on with a property.

April 2018

Mindy from RVH

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

April 2018

I have never used a lead management system before using track. I now use it daily.

This software keeps me organized and in contact with my leads

Pros

The software is great to keeping track of leads for inbound and outbound calls. It allows you to keep notes within the system as well. Their support team is excellent and always quick to respond when help is needed.

Cons

It would be great if the system would combine leads. It isn't helpful for when my co-worker and have both been working on the same lead and one of us wins the lead which makes one of us have to close to a lost sale.

Response from TRACK Hospitality Software

Replied May 2018

Hi Mindy- Thank you so much for taking the time to review TRACK Pulse. We're so happy that you are utilizing our lead management software on a daily basis and that it was been beneficial to your business operations. We'd also like to thank you for the feedback on how we can improve the software. We will continue to innovate our product to help fit the needs of your unique business. Your insights are greatly appreciated!

July 2020

Maria from Gulf Coast Property Management

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2020

Frequent Improvements

I am really happy we decided to change our Vacation Rental software to Track, they are very knowledgeable and the product is as promised.

Pros

I really like that the system is very straight forward, you can always trace back your steps and find your way if a mistake is done. Also, they are constantly coming up with new improvements and they truly listen to our feedback on things we would like to see be available.

Cons

Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.

July 2017

Nikki from Bluewater Vacation Rentals.

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

Product is easy to set up and very user friendly.

Pros

Very cost effective for our company which we have over 850 properties. New features are added throughout the year which gives us more functionality with the product and shows it is continually growing to fit our needs. Track is very interactive on hearing our requests on implementing new features that helps with our business.

Cons

On certain periods of software updates we experience some errors on which we will have to send support tickets to have those resolved. Usually, it only takes a quick refresh to resolve but knowing beforehand when these updates will happen will help eliminate this issue.

Response from TRACK Hospitality Software

Replied July 2017

Thank you for your review! We are glad you are happy with TRACK and we are working to make sure you are aware of all major releases ahead of time!