ALICE Receptionist Software


 

ALICE Receptionist is a cloud-based and on-premise visitor management solution suitable for small, midsize, and large businesses across various industries. The key features of the solution are visitor registration, motion detection, badge printing, a company directory and event management.

ALICE Receptionist helps users to automate their visitor management process. Other features include department listings, two-way communication, employee notification, image capturing and remote monitoring.

The solution has a motion detection feature that greets visitors with a personal message when they walk into the detection range. It offers integration with cloud-based and on-premise communication systems such Cisco, Avaya, and Microsoft Skype.

ALICE Receptionist is available on a monthly subscription basis. Hardware components like wall-mounted displays, kiosks and desktop systems are offered that are required for setting up the solution. It is available globally and offers multilingual support. Support is available via email and phone during business hours on weekdays.

 

ALICE Receptionist - Client management
 
  • ALICE Receptionist - Client management
    Client management
  • ALICE Receptionist - Contact list
    Contact list
  • ALICE Receptionist - Event management
    Event management
  • ALICE Receptionist - Registration
    Registration
  • ALICE Receptionist - Room availability
    Room availability
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4 Reviews of ALICE Receptionist

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Eric from Gaz Metro Plus
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2016

June 2016

Incredible product, great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We installed the product in our main building entrance to help visitors since we have multiple tenants. The system is very easy to use, all the visitors can reach their party quickly and don't have to knock or ask their way inside the building.

Pros

There's a lot of features like being able to display a web page, meetings, video and pictures. It's very interractive and the cloud-based setup it relatively easy. We had a lot of support for the initial setup and for all the questions we could have along the way.

Cons

So far, we didn't find any. We had some issues with some menus translation but we had help with Alice support to make it work just fine.

Advice to Others

It's a good idea to put the system behind a firewall since it's a Windows PC working behind.

Review Source: Capterra
 

Steve from Abeona Therapeutics Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

ALICE Receptionist - 5 STARS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Exactly what we were looking for. Very easy to set-up, great support; meets all of our operational needs.

Pros

Works without needing much attention. ALICE never takes a sick day and doesn't complain about needing higher pay or more vacation time. Always greets everyone with a smile.

Cons

Crashes occasionally and has to be restarted, but even this isn't a big deal.

Advice to Others

If you're looking to avoid hiring a full-time receptionist, as we were, this is absolutely the way to go.

Review Source: Capterra
 

Mike from Meissner Filtration Products
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2016

June 2016

Alice Video Receptionist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.

Pros

Usually well received, and flexible configuration options makes it versatile to fit many requirements

Cons

Not really a Con but take the time to evaluate every possible use case and plan your deployment

Review Source: Capterra
 

Philip from Gables Residential
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2016

June 2016

Your Next Receptionist is a Computer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.

Pros

Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

Cons

While we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.

Advice to Others

Great solution for providing a receptionist without the cost and other issues of having a person actually sitting at the front desk. Just make sure you address ADA accessibility requirements.

Review Source: Capterra