ALICE Receptionist software


7 reviews(4.5/5)
7 reviews(4.5/5)

ALICE Receptionist is a cloud-based and on-premise visitor management solution suitable for small, midsize, and large businesses across various industries. The key features of the solution are visitor registration, motion detection, badge printing, a company directory and event management.

ALICE Receptionist helps users to automate their visitor management process. Other features include department listings, two-way communication, employee notification, image capturing and remote monitoring.

The solution has a motion detection feature that greets visitors with a personal message when they walk into the detection range. It offers integration with cloud-based and on-premise communication systems such Cisco, Avaya, and Microsoft Skype.

ALICE Receptionist is available on a monthly subscription basis. Hardware components like wall-mounted displays, kiosks and desktop systems are offered that are required for setting up the solution. It is available globally and offers multilingual support. Support is available via email and phone during business hours on weekdays.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

7 Reviews of ALICE Receptionist

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  • Mark from County of San Bernardino

    Number of employees: 1,001-5,000 employees

    August 2018

    Awesome Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This company is awesome there customer service is top notch.

    Pros

    The ease of use and administration, very customizable.

    Cons

    N/A

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Karley from Karley's Esthetics & Mobile Spa

    May 2018

    A great asset to have to any business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -having a virtual receptionist saves me money since I dont have to pay someone by the hour for the task
    -convenient
    -professional

    Cons

    -Nothing so far, overall my experience has been pretty good with them
    -If there were an option for smaller businesses to have a reduced rate it would be preferred

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Commercialhq

    April 2018

    Constant bugs and poor customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry

    Cons

    Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ALICE Receptionist, WinTech LLC.

    July 2018

    Hello David, We are sorry that your experience has not been exceptional. We do not have customers reporting issues like you are stating. We also have no reported issues with our customer support team. We would love the opportunity to make your experience better. Please feel free to contact the ALICE support team to address what issues you are experiencing. Thank you.

  • Eric from Gaz Metro Plus

    Number of employees: 51-200 employees

    June 2016

    Incredible product, great support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We installed the product in our main building entrance to help visitors since we have multiple tenants. The system is very easy to use, all the visitors can reach their party quickly and don't have to knock or ask their way inside the building.

    Pros

    There's a lot of features like being able to display a web page, meetings, video and pictures. It's very interractive and the cloud-based setup it relatively easy. We had a lot of support for the initial setup and for all the questions we could have along the way.

    Cons

    So far, we didn't find any. We had some issues with some menus translation but we had help with Alice support to make it work just fine.

    Review Source: Capterra
  • Steve from Abeona Therapeutics Inc.

    Number of employees: 11-50 employees

    June 2016

    ALICE Receptionist - 5 STARS!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Exactly what we were looking for. Very easy to set-up, great support; meets all of our operational needs.

    Pros

    Works without needing much attention. ALICE never takes a sick day and doesn't complain about needing higher pay or more vacation time. Always greets everyone with a smile.

    Cons

    Crashes occasionally and has to be restarted, but even this isn't a big deal.

    Review Source: Capterra
  • Mike from Meissner Filtration Products

    Number of employees: 51-200 employees

    June 2016

    Alice Video Receptionist

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.

    Pros

    Usually well received, and flexible configuration options makes it versatile to fit many requirements

    Cons

    Not really a Con but take the time to evaluate every possible use case and plan your deployment

    Review Source: Capterra
  • Philip from Gables Residential

    Number of employees: 1,001-5,000 employees

    June 2016

    Your Next Receptionist is a Computer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.

    Pros

    Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

    Cons

    While we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.

    Review Source: Capterra
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