About ALICE Receptionist


ALICE Receptionist is a cloud-based and on-premise visitor management solution suitable for small, midsize, and large businesses across various industries. The key features of the solution are visitor registration, motion detection, badge printing, a company directory and event management.

ALICE Receptionist helps users to automate their visitor management process. Other features include department listings, two-way communication, employee notification, image capturing and remote monitoring.

The solution has a motion detection feature that greets visitors with a personal message when they walk into the detection range. It offers integration with cloud-based and on-premise communication systems such Cisco, Avaya, and Microsoft Skype.

ALICE Receptionist is available on a monthly subscription basis. Hardware components like wall-mounted displays, kiosks and desktop systems are offered that are required for setting up the solution. It is available globally and offers multilingual support. Support is available via email and phone during business hours on weekdays.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

26 Reviews of ALICE Receptionist

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(8)

3 stars

(1)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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June 2016

Philip from Gables Residential

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2016

Your Next Receptionist is a Computer

Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.

Pros

Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

Cons

While we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.

October 2018

Bill from Ferro Corporation

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

hey Alice

Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

Pros

Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

Cons

She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.

Response from ALICE Receptionist

Replied November 2018

Thank you! We are so pleased that ALICE meets your needs.

October 2018

John from Tozour Energy Systems

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Alice at Tozour

Using ALICE at Tozour has eliminated the need for a human receptionist.

Pros

Setup easy. Making necessary adjustments is made easy by their great tech support.

Cons

Didn't like the custom hardware as much. We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.

Response from ALICE Receptionist

Replied October 2018

Thank you so much for your wonderful review! We are so pleased that our support staff was able to assist you with anything you need!

October 2018

Firdaus from Contra Costa Transportation Authority

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Helps Minimize Wait Time

Pros

I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.

Cons

Occasionally it freezes but a quick restart usually gets it moving again.

Response from ALICE Receptionist

Replied November 2018

Thank you for your review and for being a loyal customer! We are glad that ALICE is helping you and your guests.

October 2018

Greg from Stimson Lumber Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

ALICE Receptionist Review

would do it again all over

Pros

The cloud version is easy to update, the tech support is quick to respond to errors and fix them. can even have them make changes for holiday themes on Alice

Cons

there isn't anything i can think of that could be a con of this software.

Response from ALICE Receptionist

Replied November 2018

Thank you! We love our ALICE holiday themes and out support team is happy to set them up for you.

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

October 2018

ALICE Receptionist Review

We have had it for several years now and not had any real issues. It does lack some reporting capabilities that required us to create our own custom web page for checking

Pros

Ability to call from a SIP server
Access Custom URL's

Cons

Reporting Capabilities
Check out time not spanning across multiple days

Response from ALICE Receptionist

Replied November 2018

Thank you for your review! Please let us know how we can continue to help you.

October 2018

Kyle from Stone Creek Resorts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Alice for 5 years now

overall, we find Alice quite helpful to our guests.

Pros

The Alice software works well. We are able to customize the screens to show guests what we want.

Cons

The touchscreen system itself ages quickly, we find ourselves rebooting the system very frequently.

Response from ALICE Receptionist

Replied November 2018

We are so happy to know that ALICE is helping you! Thank you for your loyalty to us and for your review.

October 2018

Hassen from Kiekert USA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

October 2018

Alice Review

Pros

When working it did its job effectively and efficiently. It really does replace your front desk.

Cons

The maintenance on this product is a it tricky and may require some external help.

Response from ALICE Receptionist

Replied November 2018

Thank you! We are glad to know ALICE is doing her job well. If you do need any extra help, please feel free to contact our support team.

June 2016

Mike from Meissner Filtration Products

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2016

Alice Video Receptionist

Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.

Pros

Usually well received, and flexible configuration options makes it versatile to fit many requirements

Cons

Not really a Con but take the time to evaluate every possible use case and plan your deployment

October 2018

Robert from Southtech Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

Alice our favorite receptionist

Pros

Alice has been a quick and easy solution for our front lobby area. She allows quick and seemless updates to our staff directory and allows clients to quickly reach engineers as needed in our secure facility

Cons

The fact that alice never changes you can change here language but there is no Holiday Alice others have mention that Alice is behind a blank white background it would be interesting to see her change with the seasons.

Response from ALICE Receptionist

Replied October 2018

Thank you so much for reviewing ALICE Receptionist! We are happy to know that ALICE is meeting your virtual receptionist needs. We do have holiday themes for ALICE Receptionist. You can contact Support@ALICEreceptionist.com for more information.

October 2018

Christina from Wacker Neuson Corporation

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

ALICE Review

This has reduced the time our receptionists interact with guests. We actually have reporting available for our visitor login now.

Pros

Customer Service & Support

Ability to set configurations ourselves

Language options

Lync Integration availability

Cons

No ability to "chat" with people. Phone calls for dynamic interaction or email notifications

Response from ALICE Receptionist

Replied November 2018

Thank you for reviewing ALICE Receptionist! We do have phone call options. Please contact our support team for more information.

November 2018

Meet from Canadian Turner Construction Company

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2018

Alice Receptionist

no need for a receptionist, security

Pros

ease of use, customer support, visibility and perception

Cons

needs GUI upgrade, hard to scroll through all the screens, sort and search feature

Response from ALICE Receptionist

Replied November 2018

Thank you for reviewing ALICE Receptionist! We value your loyalty and are happy to be working with you.

October 2018

David from Kiekert USA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0