Amp Telecom is a cloud-based business VoIP and calling solution for midsize and large enterprises. Key features include call routing, interactive voice response (IVR), call monitoring, voicemail-to-email, call conferencing and extension directories. It is compatible with Cisco, Grandstream, Polycom and many other SIP/VoIP telephone providers. Businesses can purchase telephonic hardware from Amp Telecom or can even provide their own devices.
Amp Telecom offers Transport Layer Security and adheres to Secure Realtime Transport Protocol (SRTP) to encrypt the communication channel between the callers and the customers. It offers admin and user portals that display calling status, recordings, reviews, voicemails and stored communications. The Automatic Call Distributor feature uses a combination of strategies to distribute calls among callers based on different tiers, time of the call, caller's location, agent availability and more.
The solution is available on a per user per month subscription basis with additional calling and storage charges.