About Analytic Call Tracking

Analytic Call Tracking is an analytics software designed to help businesses and agencies manage inbound and outbound calls on a centralized dashboard. Organizations can track data for each client on an individual dashboard, set up multiple blacklists, record calls, and generate reports in real-time.

Features of Analytic Call Tracking include caller history, email alerts, multiple company accounts, auto dialer, automated billing, caller ID data, statistics, and more. It provides IVR and voicemail modules, which allow businesses to address customer queries via dial or voice prompts and capture voicemails during non-business hours. Agents can add the software as a chrome extension or utilize it as a browser softphone for outbound calls.

Businesses can also e...


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6 Reviews of Analytic Call Tracking

Average User Ratings

Overall

4.5 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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Showing 1 - 6 of 6 results

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May 2019

User Profile Picture

Amati Pettes, from P3 Digital Marketing Group

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best Call Tracking for SMB

Being able record all calls for training and verification and not having to take notes in real time. The ability to make outgoing calls from my mobile phone using my tracking number and still be able to record calls.

Pros

Easy to use and great features. The advanced features provide a lot of options for calls and sms.

Cons

Maybe the reports could be better and provide more detailed information.

Reasons for Choosing Analytic Call Tracking

The ability to make outgoing calls from my mobile phone

May 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

May 2018

I've used ACT in some form for the past three years. The software helps me track my client calls.

Pros

ACT's call tracking and reporting features allows me to prove to my clients that my marketing works (or doesn't lol). The reporting is really the best feature of this web based software. It shows you via graph of calls during a set time frame (day, week, months) and lists the individual calls by number, location, time of call and length of call. You have the option of recording calls also. You can also build your own call trees with drag and drop features. It also includes voice drops and call broadcasts - so you can build your own call center.

Cons

The user interface could be a lot better. For the most part it is just the bare essentials. Also the Help Desk states "Please Allow Up To 72 Hours For A Response". That will not do for most people.

December 2019

User Profile Picture

Ken from Living Water Digital

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

4.0

December 2019

ACT - Dependable Self-Hosted Call Tracking

Overall, the basic features provided in the launch version of ACT have served me well. Everything still works, including purchasing/provisioning new phone numbers, business (account) management, etc. To be fair, most of the 'service' part of ACT is in actuality Twilio functionality, with ACT as the non-programmer buffer between us. :). And that's just what I need. ;)

Pros

I like the integration with Twilio services - and it's been this way from inception - the software is really just a great interface with SMS and phone services provided by Twilio.

Cons

Since this is NOT Software-As-A-Service, rather a piece of software that's installed on your own server, you're at the mercy of the author for updates and upgrades - and they can be pricey! I bought the software (and it's been running fine for years) for a one-time fee, something like $250 if I remember correctly, but they've since moved to a recurring fee - and any really handy features are in the "pro/enterprise" version, so unless you're satisfied with a lessor feature set, you'll have to pony up.

February 2019

CHARLES from EverConvert

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

February 2019

Daily use

Overall experience is good; however other software has to be used with ACT to get all the metrics we need.

Pros

I love that once you know how you can generate a report for a given number almost instantly.

Cons

The software lags a lot. It has to "think" about the most basic requests before performing. This is also not intuitive software. It took some time to learn even basic use.

December 2019

Colleen from Minnesota State Colleges and Universities

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

SEO Solutions and Analytics at Your Fingertips

We used analytical call tracking to review how customers were locating various businesses , noting the incoming calls as potential leads. This information was provided to businesses who wished to establish or firm up their presence in search results. Analytical Call Tracking recorded numbers, call lengths, and whatever prompts users entered. This information could be offered for prospective clients or for already established businesses who desired increased prominence in the market.

Pros

Analytical Call tracking integrates seamlessly with other SEO tools to allow users corner the market by optimizing their search results.

Cons

This software is efficient but a bit limited in terms of user customization.

December 2019

User Profile Picture

Michael from Minnesota State Colleges and Universities

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

December 2019

Tried and True

Analytic Call Tracking pairs nicely with SEO programs to support a business in its efforts to optimize Google searches. This is an excellent aid to any serious company.

Pros

Analytic Call Tracking is a forerunner in SEO and similar tracking/hosting applications. It offers an excellent way to gather real data without much input and hassle from clients.

Cons

The interface is a bit basic, and functionality can be latent if one does not have a clear sense of where everything is located.