CallHero

RATING:

5.0

(5)
Overview

About CallHero

Get even more new patients with call recording, conversation analysis, call tracking, virtual receptionist, answering service, and much more, all in one easy-to-use software. Quickly see each of your front desk's call metrics like answer rate, booking rate, and win-back rate. Then you can tailor your training to what they need help with. For example, Susy is only booking 50% of calls. CallHero tells you why and then trains them for you with CallHero Academy to boost their booking rate up to 85%. You can even listen to each call with our call recording software. CallHero's conversational analysis AI automatically tags the call with the exact reason they did not book for each of your front desk so you don't have to listen to phone calls. Allowing you to train your front ...

CallHero Pricing

Starting price: 

$97.00 per month

Free trial: 

Available

Free version: 

Not Available

CallHero Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for CallHero

5 Reviews

Soroush

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Experience using CallHero in Multiple Clinics Across the Province

Overall this platform has been foundational. Our business went from 50-60% booking rate and 70% answer rate to consistently hitting 95% answer rate + 80% + booking rate.

PROS

The ability to track everything in detail. The Academy is great for training.

CONS

It would be awesome to track some of the voices better if someone forgot to say their name (so they dont end up in the "no name category")

Reason for choosing CallHero

Much better user experience

Reasons for switching to CallHero

We used their metrics but it was very hard to track and did not tag peoples names to calls.

Vendor Response

Thank you for taking the time to share your experience using CallHero in multiple clinics across the province. We are thrilled to hear that our product has been able to help improve your business's answer rate and booking rate. We are pleased to know that you appreciate the ability to track everything in detail and that the Academy has been helpful for training. We understand your feedback on the voice tracking feature and the challenge of identifying calls when someone forgets to say their name. We appreciate your suggestion and will take this into consideration as we continue to improve our product. We are also glad to hear that you find CallHero's user experience to be much better than CallRail, and that this was a significant factor in your decision to switch to our product. We understand the importance of having an easy-to-use and efficient platform, and we are thrilled to know that we have been able to deliver that to you. Lastly, we are overjoyed to hear that our platform has been foundational in helping improve your business's booking and answer rates. We are honored to be a part of your business's success and look forward to continuing to support you in the future. Thank you for choosing CallHero as your call management solution, and if you have any further feedback or questions, please do not hesitate to reach out to us. Best regards, CallHero Team

Replied March 2023

Lauren

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Essential for our businesses needs!

CallHero has been an essential tool for our business and front office staff. Their customer service is prompt, professional, and easily accessible. If there are any issues, we reach out to CallHero representatives with clarifying questions and they are quick to answer.

PROS

-The ability to get real-time analytics and data right at our front desk staff's fingertips. This data is essential in measuring metrics for our front desk staff's quarterly bonuses. -The ability to listen to a phone call minutes after they occur to catch any mistakes that might have been made. -Flagging calls to help train staff on what they could do better on, but also highlight what they did well in.-Forward calls feature allows us to send phones to another location and decrease the loss of potential revenue when the front desk staff are off/in a meeting.

CONS

-Some calls are not categorized correctly and in order for it to reflect accurately, staff must manually go in and change it. If it is not changed, the data is skewed and affects analytics when determining staff bonuses.-Outgoing calls are not able to be recorded unless the call is done through the callhero website.

Vendor Response

Thank you for taking the time to provide us with your feedback on CallHero. We are thrilled to hear that our product has been an essential tool for your business and that you find it helpful in measuring metrics for your front desk staff's quarterly bonuses. We appreciate your positive comments on the real-time analytics and data that CallHero provides, as well as the ability to listen to phone calls minutes after they occur to catch any mistakes that might have been made. It's also great to hear that the call flagging feature has helped in training staff on what they could do better and highlighting what they did well. Regarding the cons you mentioned, we understand that some calls may not be categorized correctly, which can affect the accuracy of the data used to determine staff bonuses. We apologize for any inconvenience this may have caused and we are working on improving this feature. Additionally, we appreciate your feedback on the limitation of outgoing calls not being recorded unless done through the CallHero website. We will definitely take this into consideration as we continue to enhance our product. Lastly, we are glad to hear that you have found our customer service to be prompt, professional, and easily accessible. Our team takes pride in providing excellent support to our customers, and we are happy to know that we have been able to assist you when needed. Thank you again for your review and for choosing CallHero as your call management solution. If you have any further feedback or questions, please do not hesitate to reach out to us. Best regards, CallHero Team

Replied March 2023

Shafiq

Medical Practice, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

CallHero 5 Start Review

I have been working with [sensitive content hidden] and his CallHero team for many years now and have always been impressed by the responsiveness of the support team and their ability to work with our team to resolve any issues that arise.

PROS

CallHero's ability to identify calls which require attention is its mose impactful feature. This allows us to not only follow up on missed booking opportunities, but also provides an extremely useful coaching tool for our team

CONS

A minor improvement that could be made is to allow certain frequently used commands to be saved as "favourites" to save time on generating queries

Vendor Response

Thank you for taking the time to provide your feedback on CallHero. We're thrilled to hear that you find our platform's ability to identify calls that require attention to be the most impactful feature. We're proud to offer a solution that not only helps you follow up on missed booking opportunities but also serves as a coaching tool for your team. We appreciate your suggestion regarding the ability to save frequently used commands as "favourites". We understand the importance of saving time and streamlining processes, and we will definitely consider this for future updates. Moreover, we're delighted to hear that you've been working with us for many years, and we're grateful for your positive comments on the responsiveness of our support team. Providing exceptional customer service is one of our top priorities, and we're glad that our team has been able to assist you whenever you needed. We value your feedback and always strive to improve our product and services to meet our customers' needs. If you have any further suggestions or comments, please don't hesitate to reach out to us. Thank you for choosing CallHero.

Replied March 2023

Mina

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Amazing product, has truly changed how we run our business.

Amazing!! Highly recommend

PROS

I like the fact that all calls are tagged properly, which helps us focus on listening and training on most of the important calls, it also has training academy with the callhero product that all our new front staff go through. Overall, Callhero has allowed us to assess incoming leads, and figure out what is happening with them, as well as train/give feedback to our team.

CONS

I would like callhero to integrate better tracking such as callrail. I would also like the option to add a tag. IE, we would also like to track cancellation calls to see if our front end is using the script properly.

Vendor Response

Thank you for taking the time to share your experience with CallHero. We are thrilled to hear that our platform has truly changed how you run your business and that you like the fact that all calls are tagged properly. We understand the importance of focusing on important calls, and we're glad to know that our product has helped you assess incoming leads and train/give feedback to your team. It's great to hear that you've found our training academy to be helpful for your new front staff, and we're happy to know that you would highly recommend our product. Thank you again for choosing CallHero. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to continuing to work with you to help your business succeed.

Replied March 2023

Amberly

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Valuable and easy to use!

Great!

PROS

It serves as a great tool to review phone calls when you have several admins working to ensure accuracy in communication. It also works as a great training tool, while also providing a way that you can track metric performance of admins. I also love that you can make calls remotely and it looks like you are calling from the clinic. Makes working from home much easier.

CONS

I wish it recorded the other person during outbound calls.

Vendor Response

Thank you for taking the time to leave a review of the product. We're thrilled to hear that you find the tool valuable and easy to use! It's fantastic to hear that it serves as a great tool for reviewing phone calls, training, and tracking metric performance of admins. We're glad to hear that the ability to make calls remotely and appear as if you're calling from the clinic has made working from home easier for you. We aim to provide a seamless and convenient experience, so it's great to hear that we're achieving that goal. Thank you again for the positive review and for choosing our product. Please don't hesitate to reach out if you have any further feedback or questions.

Replied March 2023

5 Reviews