About Callifi

Callifi is a cloud-based VoIP phone system designed to help small to midsize businesses automate processes for call routing, sequencing, voice messaging and faxing. Key features include call parking, voice quality enhancement, SIP trunking, IVR/voice recognition and call recording.

Teams using Callifi can manage toll-free and local telephone numbers by porting existing numbers to communicate with international clients. It comes with a module, which enables all connected phones to ring at once or at a sequence. Additionally, its call forwarding functionality allows enterprises to set up conditional forwarding and accept calls from multiple locations. 

Callifi helps businesses streamline destination restriction, encryption and traffic mon...


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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Callifi

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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August 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Excellent product

Highly positive.

Pros

Streamlined various a number of processes for us.

Cons

Nothing negative to say. We have been very pleased.

October 2019

Alan from G-W Process Optimization, Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Industrial Automation

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

"Not a vendor - a team member!"

Pros

The version I used at my last job, worked very well. However, our challenge was always anticipating what would be needed next to best serve my clients. The initial role-out was virtually flawless, and we got instant support - and no snippiness! - when it was clear I had made a mistake. But more important, we were prepared for anticipated necessary upgrades to our software. Nor was the preparation general or vague. We had very specific questions and we got very actionable responses, removing the last trace of anxiety about the product. At no time did I feel that this was a vendor customer relationship. They were part of us!

Cons

A change in jobs and a different set of needs lead to what I am sure will be only a temporary problem: finding the right hook to use these guys on upcoming projects

September 2019

Mark from Maspeth Dental - HL, P.C.

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Highly Recommend

The call quality is crystal clear. When I request updates, they complete them almost immediately. If needed, a technician is on site - no questions asked. There’s a phone at home for emergencies over the weekends. Callifi makes it easy to run my business. PLUS they even were able to get me my favorite ringtone from when I started my business. Not sure what they can't do. I can not express in words how satisfied I am with Callifi. It has been such a pleasure to work with them. They do a fantastic job and they treat you like family. I highly recommend

Pros

Their product is of the highest quality and their customer service is even better.

Cons

Nothing so far and I’ve been with them for years.

September 2019

Veronica from NY Qualicare Medical, PC

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Excellent experience!

Very competent personnel, fast response to problems including those that are outside the equipment and services provided by them, great follow-up.

Pros

Products and services provided by Callifi are easy to use and reliable.

Cons

Nothing to report under this heading, our experience with the products and services didn't leave anything to be desired.

August 2019

Jason from Growth Marketing Advisors

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Reliable Product. Excellent Service. Highly Recommend.

I am usually working with people all day and travelling often; so it's hard to pick up the phone and have people find me when I need. That's why the voicemail-to-email, find & follow me, auto-attendant, and excellent customer service have been so effective in boosting my productivity as well as maintaining a professional and focused reputation. My phone service has NEVER been interrupted so whereas I used to worry about phone issues hurting my business and causing me to lose revenue, I don't have to worry about that anymore. I've been really happy. They have been doing telecom their entire lives and know this stuff inside out. They taught me a lot about about how telecom can fit in better into my business.

Pros

Their customer service is SO good. They answer the phone immediately - I always get a real person and they solve the problems so quickly. They helped me pick the best features for my business like voicemail & fax to email, the auto-attendant, and the find & follow me with call forwarding so I can work from anywhere pretty easily. It's nice to have a real partner who actually cares.

Cons

I have not experienced any issues with Callifi thus far.