Callroute
About Callroute
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Most Helpful Reviews for Callroute
1 - 8 of 8 Reviews
Jamie
Verified reviewer
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Great product, easy to implement
The fact the service and overall feature offering has continually improved ever since we started with them.
PROSThe ease and support when moving to this solution, and its constant evolution over time.
CONSWhen we took the service the portal lacked many of the features that are now available.
Reason for choosing Callroute
Overall cost and ease of implementation.
Vendor Response
Thank you for your review, Jamie! It's great to hear you you value the continuous development that goes into our products. The team build out new features and releases each month to keep improving user experience and increase the benefits to businesses. Lots more coming your way!
Replied April 2024
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Callroute Review
great experience and value for money in one platform.
PROSEase of use of the platform and management of changes
CONScustomising of colours and branding for staff to recognise the app
Reasons for switching to Callroute
Works with Microsoft teams and better management platform
Vendor Response
Thank you for your review! It's great to hear your feedback about the functionality and ease of use of our portal. We have a tagging feature in the portal where you can color code number ranges. The portal can also be customized to suit your brand colors and logo if required. One of the team will be in touch so we can discuss setting this up for you.
Replied December 2023
Nick
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Call Route - Teams Telephony. Great provider and great support.
Support are very helpful and helped with the teething issues on setup very quickly and efficiently. System is easy to understand and setup.
CONSNo complaints. Nothing has been an issue.
Reasons for switching to Callroute
Teams telephony upgrade for the end user and we like call route as our partner.
Vendor Response
Hi Nick, thanks for your review! It's great to hear about your experience with us.
Replied March 2024
Ronald
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Callroute Review
Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier' platforms.
PROSCallroute is value for money in one platform. Easy to use and a great experience, with simple management for all changes.
CONSBranding for end customers - however, that could be down to time from our point of view?
Reasons for switching to Callroute
Ease of use and easy integration with MS Teams.
Vendor Response
Thank you for sharing your experience with Callroute! We are so pleased to hear our solution is offering value for money and simplified management.
Replied February 2024
Adam
Environmental Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Call Route - Teams Telephony Central Solution
A fantastic experience. We are about 18 months into our journey with Call Route (via Sip Synergy) and I highly recommend the solution and the Sip Synergy support and attention to detail.
PROSA single portal to control and manage all of our global telephony needs
CONSNo real dislike so far, more so feature improvments which we have put to the developers to consider and have often been implimented.
Reasons for switching to Callroute
Legacy on premise telephone systems. Adoption of MS Teams.
Vendor Response
Thank you for the review Adam, we're glad you're enjoying Callroute.
Replied December 2023
Max
Environmental Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Callroute service
The service is easy to manage and very friendly team.
CONSMostly good service but would be great to have better support for after hours.
Vendor Response
Hi Max, thank you for your review! We are always looking for ways to make our customer experience the best possible so we will pass on your feedback regarding out of hours support.
Replied February 2024
Rick
Information Technology and Services, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Ideal managed service solution
As a managed services provider, Callroute gives us what we need for a full 360 solution for clients for their IT and comms. It's easy to set up and manage and we never get any major issues with service.
CONSFrom a pricing perspective, there are a lot of lower cost solutions available, but you do get the service that you pay for.
Vendor Response
Thanks for your feedback, Rick. It's great to hear how much value you get from our products. Our team focus on delivering high service standards and high quality user experiences across our products. We will pass this on!
Replied March 2024
Daren
Information Technology and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Quick and easy solution
The ease of setting up a new customer and migration of services
CONSNo issues to complain about, good system
Vendor Response
Thank you for your review Daren, we appreciate the feedback.
Replied December 2023