ClickITVoip call center
Supported Operating System(s):
Web browser (OS agnostic)About ClickITVoip
ClickITVoip is a cloud-based communication management system designed to help businesses engage with clients and employees via text messages, calls, video conferences and more. The platform includes an automated attendant, which automatically greets callers with custom messages and routes calls to agents or other numbers.
ClickITVoip offers chat functionality, which allows managers to interact with employees, configure the application and view call status or history from a centralized portal. It offers a host of features such as call recording, voicemail to email, call parking, webphone, mobile twinning and more. Additionally, administrators can schedule, launch and manage video meetings and share screen with the participants.
5 Reviews of ClickITVoip
Average User Ratings
Overall
5 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
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May 2020
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great Tool
Pros
We are super happy with our new Voip Service. It is a breath of fresh air when you receive a quote from Clickit Voip, there is no hidden fees, everything is straight forward and also 99% of what other competition claims as "add ons" is actually what you get bundled up into your own package with ClickVoip. It is crazy how this software can turn any location into your own office with ease and zero difficulty. They also sold us internet at a very competitive price too!
Cons
No complaints as of now. The team and service has been great.
April 2020
wendell from Flynt Insurance group
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Life Savor
ClickitVoip proved to be a true LIFE SAVER. Due to the coivid-19 virus we were forced to implement a work from home strategy in just under a week. Our previous phone and conference solution being an on prem PBX would have been a huge headache to implement at home. Using ClickitVoip in this scramble drastically helped our company during this time! It was easy to learn, the training was quick and simple, and the support staff was always there to help. There is high consistency across their Desktop/Mobile/Chrome platforms along with having quality voice and video communication. Being a local Texas based company I felt at ease having them for our only point of communication, there really hasn't been one hiccup since installing. The other major benefit to this company is the scale ability! ClickitVoip has additional features such as Clickit Fax, Microsoft Teams, and internet services. I received quotes from the major Voip providers and all of them were unable to match to the pricing I received from ClickitVoip. This company has the features and reliable service of a large company and the pricing/customer service of a small company. ClickitVoip truly is unmatched by any other providers I have used!
Pros
Cost, Ease of use , Support and flexibility. Quality voice and video communication
Cons
I have only been using the software for a few months and have not had any issues yet .
April 2020
Austin from Pieratt Law PLLC
Company Size: 1 employee
Industry: Law Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Awesome product & awesome value
Pros
The software was very easy to use. It was very intuitive
Cons
Nothing negative at this time, maybe allow the software to better integrate with social media
June 2020
Michael from Michael PACE digital
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
So simple and great people to work with!
Pros
What I like most about the software is how easy it is to use. We setup our phone system within a couple of hours. We now have an auto attendant and can run reports plus listen in on calls to make sure our operations are running smoothly. And we can do it all from anywhere. Plus they ClickITVoip has a USA based customer service team that answers in under a minute.
Cons
I have yet to find a thing to complain about. I look forward to the new Zoom like video conferencing scheduling system that is coming out soon.
Reasons for Switching to ClickITVoip
Better customer service/response and ease of set up and to use.
May 2020
Romilyn from Clear view counseling group
Company Size: 2-10 employees
Industry: Mental Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Great!
Pros
This company includes EVERYTHING! It was such a pain to get quotes from competitors, you think your getting a base price then by the end of the quote you add $100+ to everything... This company is so straight forward, you can have everything most companies label as "Executive" service but instead with ClickVoip its all INCLUDED! I love working with local based companies as well, you get a certain comfort and customer service alot of these mega voip companies cant offer.
Cons
spoke to more than one person during closing period