I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1 click calling saves a lot of time!

I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

Great - couldn't recommend enough

How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

We can't wait to get out of our contract with Cloudcall. Unfortunately, despite our unhappiness they are refusing to let us out early so we're stuck. The service works just well enough that I don't want to pay double for my phone service (paying out cloudcall and the other carrier) but we'll be gone at the first opportunity.

it integrates with Bullhorn CRM software.

Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.

Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.

Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.