CloudCall is a cloud-based telecommunications and business VoIP solution. Call functionality and data is accessible from one system as the system integrates phone communications directly into a customer relationship management (CRM) system.
Core of CloudCall features include CRM integration, call logging and recording, click-to-call, inbound screen notification, tools to monitor and manage live calls, local presence calling and more. CloudCall integrates with a variety of CRMs including Bullhorn, Salesforce, Zoho, Tracker RMS, Talent Rover, Jobscience, Microsoft Dynamics and more.
CloudCall offers a variety of options to create a mobile environment including soft phones, desk phones and a mobile app.
Vanessa from TS2 Consulting
Employees number: 11-50 employees
After initial setup, Cloudcall is seamless.
Seamless system, I have not had any connection issues since I began using this product. Easy user face to navigate as well.
Ray from PureCars
Save a tremendous amount of time when high volume dialing.
Prior to CloudCall we would have to manually dial prospects and then record the activity. CloudCall one click dial had an interface that allowed you to select a pre-install drop down fields created by our SalesForce admin about that activity and your done. This save us a tremendous amount of time and it cut down on forgetting to record activity during call blitz.
There were times when you would have to hit the page reload on a SalesForce account page because CloudCall would freeze up. I think that maybe that was a SF issue but no one has determine the culprit. None the less this happening is not out weighted by the convenience.
Chris from The W Team
Employees number: 2-10 employees
I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there.
The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this.
Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK.
I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.
This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up.
It is antiquated tech over at Synety. And no API's to other softwares.
They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull
My advice as a tech person and a user of this software for a year for my business is to not sign a contract with them and choose a better provider for your telephony needs.
Jay from Recognition One
Having moved to Synety from another similar internet telephony provider I can say that it's marginally better but is very prone to major connection issues and extremely poor best practices. Today for example, our business was disconnected during core business hours without any notice. Attempts to dial out were met with "your credit limit has been exceeded" which was surprising as we pay by direct debit and hadn't been warned of any issue. Calling Synety to solve the problem, I was forced to leave a voicemail... Pretty terrible but still better than NewVoiceMedia. Best advice - stick to more traditional phone systems or Skype, which has proven to be far more reliable and which we have to revert to on an almost daily basis.