# CloudCall Software Reviews, Demo & Pricing - 2026 > Review of CloudCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/cloudcall-enterprise-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / CloudCall Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CloudCall 2026: Benefits, Features & Pricing Wondering if CloudCall is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview CloudCall 4.0 [(40)](https://www.softwareadvice.com/voip/cloudcall-enterprise-profile/#reviews) Pricing Starting at $15.00 per month ### About CloudCall CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS. Unlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically. With built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work. Trusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results. Headquarters: Boston, MA | Leicester, UK | Austin, TX Wondering if CloudCall is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## CloudCall User Interface ## Popular CloudCall Alternatives Main Product CloudCall 4.0 [(40)](https://www.softwareadvice.com/voip/cloudcall-enterprise-profile/#reviews) Ratings Breakdown - 4.10Ease of use - 3.67Value for money - 4.03Customer support - 3.95Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11055)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) 4.7 [(209)](https://www.softwareadvice.com/voip/wildix-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.17Value for money - 4.58Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14611)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price ## CloudCall Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Starter $15.00 per user, per month No plan information available Pro $24.00 per user, per month No plan information available Advanced $35.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CloudCall Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of CloudCall Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Archiving & Retention Audio/Video Conferencing Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Calendar Management Call Center Integration Call Center Management Call Conferencing Caller Profiles Call List Management Call Queues Call Reporting Call Tagging Call Tracking Call Tracking Metrics Call Transfer Campaign Management Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Computer Telephony Integration Conferencing Contact Database Customer History Customizable Reports Data Import/Export Employee Activity Monitoring File Transfer For Cloud Phone Systems Inbound Call Center Interaction Tracking Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multiple User Accounts Multi-User Collaboration On-Demand Recording Online Voice Transmission Outbound Call Center Performance Management Performance Metrics Power Dialer Predictive Dialer Progressive Dialer Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Recording Remote Access/Control Remote Support Reporting & Statistics Ring Groups Role-Based Permissions Single Sign On SIP Trunking SMS Messaging Softphone Surveys & Feedback Unified Communications Virtual Voicemail Voice Mail VoIP VoIP Connection Workflow Management ## CloudCall Integrations Bullhorn Recruitment Cloud Integration rated undefined from -1 review Tracker Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Chameleon-i Integration rated undefined from -1 review JobDiva Integration rated undefined from -1 review Bullhorn ATS & CRM Integration rated undefined from -1 review See all 9 integrations ## CloudCall User Reviews Overall Rating 4.0 Ratings Breakdown 5 53% 4 18% 3 18% 2 5% 1 8% Secondary Ratings Ease of Use 4.1 Value for money 3.7 Customer support 4.0 Functionality 3.9 Have you used CloudCall and would like to share your experience with others? VR Verified Reviewer Used weekly for less than 12 months Review source Reviewed April 2018 I have been able to answer the questions, doubts and concerns of my clients with Cloudcall. 3 It is a great entry system, facilitates communication with our dissatisfied customers and the ability to provide adequate information and attention to our services. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: The best thing is that I can respond to the comments and messages of my clients, immediately update the commercial information and I can see the most visited things on my commercial page. Cons: A live panel that shows the call status of each agent would be much more useful for development. Read More PB Paige B. Verified reviewer Education Management 11-50 employees Used daily for less than 2 years Review source Reviewed September 2024 NO COMPLAINTS HERE. 5 Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The integration of mixed services and options, it makes it easy to manage the communications within our company and outside. Cons: I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this. Read More BW Ben W. Verified reviewer Human Resources 2-10 employees Used daily for more than 2 years Review source Reviewed September 2023 Buggy and expensive 3 I needed reliable domestic and international calling. This gets the job done. Mostly. The issue is that it's not particularly flexible or agile. On the whole I experience errors on a daily basis. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: It integrates with most Recruiting CRMs. You have unlimited texting and calling in most countries so is cost effective from that perspective. The sales people were easy to deal with. Cons: Buggy and inflexible. The system doesn't like it if you are on multiple devices (laptops, pc and phones). Makes it hard to be agile and flexible. This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well. Integration breaks down. One day my account number just changed without anyone telling me that was happening on that day meaning I wasn't able to login. The iPhone app is APPALLING. Yes, I'm using capitals. It was worse before they updated it a year ago but even now it's not particularly great. Hard to login in to and no way of transferring a call from PC to phone. Read More RT Ryan T. Verified reviewer Insurance 11-50 employees Used daily for more than 2 years Review source Reviewed June 2020 Moving our phone system online 4 Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely. The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too. Cons: Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package. The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently. Reasons for choosing CloudCall We opted to use CloudCall as it was recommended by our CRM provider, due to the integration it has which allows it to work with our own system. Read More KM Kristine M. Verified reviewer Professional Training & Coaching 51-200 employees Used daily for more than 2 years Review source Reviewed July 2020 Great Customer Service 5 Great Experience. As mentioned before if there are ever any issues they are resolved quickly and efficiently. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We rarely have issues with the software. If we do I love that the customer service department is always ready and willing to help. Problems are easily resolved. Cons: I do wish things were a little more streamlined and less complicated. I think our setup is exceptional but there are 10 ways to do one function. Reasons for choosing CloudCall I know our \[SENSITIVE CONTENT HIDDEN\] chose CloudCall because you are easily synced with Bullhorn. Majority of our vendors we chose because they are connected to Bullhorn which is our main tool to recruit. Read More CW Chris W. Real Estate 2-10 employees Used daily for less than 12 months Review source Reviewed September 2016 Decent overall product, greedy company with how they charge and un consistent charges. 3 I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there. The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this. Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness. Cons: This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up. It is antiquated tech over at Synety. And no API's to other softwares. They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull Read More DG Darragh G. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed June 2019 Terrible Customer Support 3 The cons above are really the reason we left but a terrible experience leaving Cloudcall as a provider. We identified a replacement and requested number changeover - this has been 2 months ongoing and still unresolved. We had committed to pay out our contract so 3 months paid when we will not be using the software but they have dragged the process out and would not port over the numbers. Terrible service, we would have stayed if the platform was in any way forward thinking and pushing development, but because others are providing better services at the same or lesser costs they just make it hard to move on. As a comparison when we moved from our last provider to Cloudcall that process was completed in less than a week. Outrageous. Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 2 Functionality Pros: The system was a good choice for us 3 or 4 years ago when we signed up. The functionality at the time was good and there was an integration (although a bit hit and miss) with Salesforce. So this and the price point swayed us to us Cloudcall. Cons: There has been little in the way of useful development in the last few years. Looking at other software systems, the integrations they offer, the ease of data in and out of the platform, the ease of managing teams and agents, cloud call are now way behind Reasons for switching to CloudCall At the time functionality and cost were a good fit for our requirements Read More CP Chris P. Verified reviewer Staffing and Recruiting 2-10 employees Used daily for less than 2 years Review source Reviewed November 2021 Great Promise, Terrible Delivery 2 Really wanted it to work, stuck through a lot of persistent issues for over a year as the Bullhorn Integration looked so smooth. Ultimately it couldn't deliver on consistently making phone calls (which is the whole point). We're more disappointed than anything as this was our 2nd attempt to make it work. Ratings Breakdown 3 Ease of use 2 Value for money 2 Customer support 4 Functionality Pros: Loved the Bullhorn Integration, with automatic notes as it essentially functioned as "call center within ATS" Cons: Frequent dropped calls, outages, headset issues, and finally - all of our numbers have been showing up as spam or scam for a month with a fix promised and not delivered. Always an excuse as to why it isn't their fault as it's some other vendor, provider or partner's fault. Read More LF Laura F. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed July 2020 Cloudcall usage and technical support 5 This is our call center software for our agents, it is a great experience so far. Easy to install and deploy for agents and we get good technical support. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It has a great integration with our Salesforce product. Easy to maintain and config. The best part is about their technical support team, they are very responsive and helpful, always provide good suggestions and follow up. I am very satisfied with the product and service. Cons: Sometimes the token authentication breaks, I need to reconnect for quite a while. Reasons for choosing CloudCall Amazon is widely used by our organization for cloud and other services. Read More VR Verified Reviewer Marketing and Advertising 201-500 employees Used other for less than 2 years Review source Reviewed April 2019 Auto Dialer 3 Ratings Breakdown 3 Ease of use 3 Functionality Pros: Cloud call allows you to click on a phone number on your computer and connects you through on your phone. We implemented this software so that we could record conversations for training purposes. Cons: The caller and the recipient are recorded separately which makes it difficult to understand what is happening in the conversation. Read More Showing 1 - 10 of 40 Reviews Load More Reviews ## CloudCall Popular Comparisons [VoIP.ms vs CloudCall](https://www.softwareadvice.com/voip/cloudcall-enterprise-profile/vs/voipms/)[Microsoft Teams vs CloudCall](https://www.softwareadvice.com/voip/cloudcall-enterprise-profile/vs/microsoft-teams/)[Wildix vs CloudCall](https://www.softwareadvice.com/voip/cloudcall-enterprise-profile/vs/wildix/)[Zoom Workplace vs CloudCall](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/130069-cloudcall-enterprise/)[Nextiva vs CloudCall](https://www.softwareadvice.com/compare/2683-Nextiva/vs/130069-cloudcall-enterprise/)[RingEX vs CloudCall](https://www.softwareadvice.com/voip/cloudcall-enterprise-profile/vs/office/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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