CM.com Communications Platform
About CM.com Communications Platform
CM.com Communications Platform Pricing
For Conversational Channels, there are three pricing models to match your needs: Monthly Active Users, Conversations, or Messages. Each of them can be used with Bundle package, or Pay-As-You-Go pricing. Worldwide SMS pricing based on the destination, with one fixed price per country. For Voice, billing is per call (Voice OTPs and Campaigns) or per second (Voice API and SIP Trunking), and pricing is based on the destination as well.
Starting price:
€0.01 one time
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for CM.com Communications Platform
1 - 7 of 7 Reviews
Mac
Verified reviewer
Financial Services, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
M&A Firm Reviews e-Signature and SMS Products
Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc..
PROSIntuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already.
CONSThe only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information.
Reasons for switching to CM.com Communications Platform
Cost, ease-of-use, efficiency
Vendor Response
Thank you!
Replied November 2022
Michelle
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
CM.com makes it possible to maintain effective customer engagement
CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base.
CONSCM.com needs to extend their country coverage with supporting marketing to other destinations.
Vendor Response
Thank you for your review!
Replied November 2022
David
Insurance, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Prime Meridian Direct Photos made simple
Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular, helped give us all the information we needed to make an informed decision. I would say [SENSITIVE CONTENT HIDDEN] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future.
PROSIt was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience.
CONSI don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business.
Reason for choosing CM.com Communications Platform
As mentioned above it was down to the support from [SENSITIVE CONTENT HIDDEN]. His engagement with us was fantastic. He never kept us waiting and helped us with any issues we had. Being prompt and helpful still plays a massive role in business.
Vendor Response
Thank you for your review!
Replied November 2022
Marsalin
Insurance, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
One Step Closer to Valued Client Engagements
Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented.
PROSThe software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team
CONSOne of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software.
Vendor Response
Thank you for your review!
Replied November 2022
Johan
Insurance, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Easy and Comprehensive!
Excellent - our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before.
PROSWithin one platform our team are able to do all our direct marketing functions. We use SMS and email and direct traffic to our landing pages for optimal conversions.
CONSNot much, I have not experienced any issues. When I had queries their customer support was super fast to respond.
Vendor Response
Thank you!
Replied November 2022
Chris
Automotive, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Taking CM.com for a Test Drive
My overall experience utilizing CM.com solutions was extremely positive and as my organization continues to evaluate solutions for effective and affordable customer messaging, I will keep them top of mind.
PROSOne of the things that stood out to me most about CM's software was the variety of solutions offered. I largely utilized the SMS suit including two-way SMS messaging and online messaging via campaigns and was impressed with the overall setup and ease of use when demoing both solutions. It truly was as easy as stated and provides business the opportunity to effortlessly communicate with our target audiences.
CONSOne of the features that I feel needs to be improved is the SMS campaign option and specifically the ability to identify whether one of the chosen selections is working. For example, when uploading a picture to a campaign I created, I had to upload the picture multiple times because there was no progress indicator that it was uploading. I would recommend that CM make adjustments to the UI so that the user can tell whether or not the selected action is taking place.
Vendor Response
Thank you!
Replied November 2022
Francesco
Medical Devices, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed January 2024
Sicuramente utile a livello di marketing aziendale
Buona esperienza che sicuramente continuero' dopo il periodo di provo
PROSIl fatto che si integrassero i piu' importanti social di messaggistica
CONSIl prezzo e' alto in rapporto alla qualita' del servizio offerto.