About Comcast Business VoiceEdge

Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and retail industry streamline operations related to call queueing, forwarding, transferring and more on a centralized platform. It enables staff members to conduct audio conferences and share screens, facilitating team collaboration.

Comcast Business VoiceEdge enables supervisors to set up a virtual assistant to automatically assign incoming calls to specific departments, groups and individuals. It lets team members configure caller IDs, monitor call history and automatically receive voicemail transcripts on email. Additionally, team leaders can utilize the receptionist console to configure multiple call routing processes, such as circular, uniform, ...


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1 Reviews of Comcast Business VoiceEdge

Overall rating

2 / 5 stars

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June 2021

Kate from Derma Medical Spa

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2021

Comcast

It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs.

Pros

There are many offerings and services that they have

Cons

It was very hard to use, work around and complicated.