Dial800 CallView360
About Dial800 CallView360
Dial800 CallView360 Pricing
Dial800 offers 3 call tracking plans. Basic, at $50/month, includes our most requested features. Power, at $225/month, includes all the Basic features PLUS Dynamic Number Insertion, real-time events, and advanced reporting. Enterprise, at $500/month, includes all Basic and Power features PLUS RoundTrip API, agency sub-accounts, and a dedicated Account Manager.
Starting price:
$50.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Dial800 CallView360
1 - 9 of 9 Reviews
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Know your calls
Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business.
PROSThis software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents.
CONSI didn’t have any problems. Absolutely loved it.
Paul
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Everything you could ask for in a phone tracking software !
The biggest benifit is being able to show response on an ad campaign when the [SENSITIVE CONTENT]- who likely is not taking calls does not think he is gtting a big enough response some times we listen to calls together sometimes I send the calls and sometimes they log in but it makes our efforts transparent and the success is obvious at the end of the day its proof we are doing our job for the client.
PROSEasy to set up easy to route, inexpensive enough to include without charging the customer anything or a nominal fee or a pass through!
CONSWe like it just the way it is, and [SENSITIVE CONTENT] who has been our company customer rep for years is very attentive to our needs- always gets to the root of what we ask or need from the software including training.
Chuck
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent Company
If you need routing, reporting, and overall great client services, you will want to use Dial 800. They are there when you need them, and do a great job.
PROSDial 800 is the company we will use way into the future. They are top notch and professional. All the reporting and routing you need is in one place
CONSWe cannot find anything wrong with this system. It performs every fucntion we need
Anonymous
10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2018
Call tracking is easy now
Overall experience is good, it is actually quite helpful.
PROSUsed it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call.
CONSThere isn't anything I dislike about this but yes support could be little better.thanks
Erica
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
CallView 360 Review
Callview 360 has been very helpful in operating our complex phones system and network.
PROSThe ability to handle, and customize our incoming calls is vital to the leads system in or business. The software is very easy to use, with customer support always there if you need it!
CONSIt definitely takes some getting used to, as do most things.
Cassandra
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
My experience with this software was wonderful. It offered robust options and made our jobs easy.
I benefited by being able to really see what my call center representatives are doing and narrow down how to train them where it was needed.
PROSI liked the fact that it was accurate. It also helped us to offer more training to our representative.
CONSThere was not anything I did not like about this software. It offered more that I wanted or expected.
Yolanda
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Call tracking made easy!
No difficulty at all using the product.
PROSIt's efficient to track any call from a campaign. straightforward and easy to use.
CONSone suggestion, less clicking through out the site. Or easier why to search through a DNIS.
Richard
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
G4 Media digs Dial 800
over the years very few hiccups. when hiccups have come up they were handled promptly.
PROScall tracking and recording. we can see response and make sure traffic we generate is being handle properly.
CONS? nothing... does what we need it to do.
Reason for choosing Dial800 CallView360
don't remember... price?
Shannon
Marketing and Advertising, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Dial800 Surpasses Expectations
Since I started my business in 2021, Dial800 embraced the new relationship and has taken great care of me. They explain processes, do the heavy lifting for me, and check in often to ensure my needs are met.
PROSDial800 offers top of the line customer service. They are a solutions-oriented team, continually looking to expand, evolve, and develop new tools and features for customers. Having a provider like Dial800 that is turnkey at a reasonable cost helps keep my business running smoothly.
CONSOne thing I am not a fan is the cost associated with inactive TFN's. That's not necessarily a knock on Dial800 as it's a industry standard when resting TFN's with a RespOrg, but it's an added expensive I do not look forward to seeing in the invoice each month.
Reason for choosing Dial800 CallView360
The cost played a role in my decision to choose Dial800, but ultimately it was the customer service provided to me. I was confident that Dial800 was the right choice in supporting my new business, and they continue to be a great partner 3 years later.