Dialing Innovations Call Center Application Suite

RATING:

4.8

(14)

About Dialing Innovations Call Center Application Suite

Dialing Innovations offers a call center solution designed for outbound, inbound, omnichannel and blended midsize and large call centers. The solution can be deployed in the cloud or installed on-premise. Key features include call tracking, call recording, call evaluation by using tools, call scripting and predictive dialer. The solution allows organizations to utilize all aspects of a prospect or customer by mixing business automation with social interactions. Users can also connect with web leads which help businesses to convert leads into clients. The solution also offers advanced APIs that let users integrate call center applications with the other business applications. It provides other features such as intelligent call routing, on-screen display of call...

Dialing Innovations Call Center Application Suite Pricing

Contact Dialing Innovations for pricing information.

Starting price: 

$10.00 per month

Free trial: 

Not Available

Free version: 

Available

No screenshots available

Dialing Innovations Call Center Application Suite Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

5

Most Helpful Reviews for Dialing Innovations Call Center Application Suite

1 - 5 of 14 Reviews

User Profile

Bill

Verified reviewer

Telecommunications

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

DI provides personal, high-level service.

PROS

Feature rich, combining the best call center software features from all the competition. Incredibly stable.

Gypsy

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Great system! Saved my business money.

We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.

PROS

Great price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!

CONS

Nothing so far has been negative. I really have liked everything.

Karl

Restaurants, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2019

Dialing Innovations

We have 30 of these systems, and i i probably have to call once a month for support for all locations.

PROS

Its a cheap alternative to a big phone bill.

CONS

When you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.

Tania

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

The software is excellent and very reliable.

Productivity, profit increase, workflow efficiency, ease of system management.

PROS

The ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.

CONS

The software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.

George

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Very responsive. Great product.

PROS

This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.

CONS

At times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.