Eloquant

RATING:

4.2

(17)

Overview

Reviews

Alternatives

About Eloquant

Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. Key differentiators are: - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged: Eloquant has a CSR approach in development. Eloquant offers different modules to provide the right and innovative tools to serve the Custo...

Eloquant Pricing

Free trial:

Available

Free version:

Available

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Eloquant Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

4.5

Most Helpful Reviews for Eloquant

1 - 5 of 17 Reviews

Read All 17 Reviews

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

FUNCTIONALITY

Reviewed April 2023

Good for customer management

PROS

Provides a centralized platform for managing customer interactions and customer data and offers automation features to streamline routine tasks and reduce manual workload

CONS

Can be expensive to implement and maintain, especially for small businesses and can be overwhelming to manage large volumes of customer data and interactions

Jean Yves

Insurance, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2023

Centre d'appel et de mesure de la satisfaction client à chaud

PROS

L'outil répond parfaitement à nos besoins de centre d'appel et de mesure de la satisfaction client à chaud.Installation sans difficulté, en particulier avec une méthodologie de projet éprouvée et parfaitement maitrisée par les équipes.Support plutôt réactif.

CONS

pas grand chose pour le moment. Espérons que ça dure

Reason for choosing Eloquant

plus souple, meilleur positionnement et fonctionnalités répondant plus à nos besoins

Reasons for switching to Eloquant

obsolescence de la solution et choix d'une solution cloud

Vendor Response

Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit et notre accompagnement répond à vos attentes pour gérer et mesurer la satisfaction de vos clients.

Replied September 2023

Anonymous

201-500 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2023

Eloquant Helps Understand Customers

Positive experience. Still learning.

PROS

What impressed me the most is the flexibility it offers in reaching out to customers via multiple channels. This ensures that businesses can connect with their customers in a way that suits them best, increasing the chances of receiving accurate and timely feedback. Whether it's through email, text message, telephone, or even scanning a QR code, this solution covers all the bases.

CONS

The interface takes a little getting used to. I feel like there is a lot of information available and it takes some navigating to make sure you are seeing what you want.

Vendor Response

Thank you for sharing your feedback with us! Wonderful to hear how Eloquant is positively impacting your team's day-to-day. For the interface our UX designers are working to propose soon a optimized user experience. If you ever need assistance with your account, please don't hesitate to reach out to our teams.

Replied June 2023

Bastien

Insurance, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2023

Bonjour

Eloquant est un bon produit pour les centre d'appels, mais il ne doit pas être utilisé pour de la téléphonie administrative même si ceux-ci ont un besoin de suivi d'indicateur d'appels.

PROS

Les fonctionnalités de création, suppression et modification en masse sont très pratiques pour les administrateurs

CONS

Je pense que le couplage avec Elosip à poser beaucoup de problèmes à nos équipes. L'ergonomie de l'application en générale est difficile à appréhender.

Reasons for switching to Eloquant

Shoretel était un outil vieillissant et les indicateurs d'appels étaient difficiles à exploiter.

Vendor Response

Merci de nous avoir fait part de vos commentaires. Nous vous en sommes très reconnaissants. Notez que nous avons apporté quelques améliorations pour optimiser nos solutions et offrir une meilleure expérience à l'utilisateur à travers nos solutions VoIP (WebRTC). N'hésitez pas à nous contacter directement pour découvrir l'ensemble des nouveautés.

Replied September 2023

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed May 2023

Multichannel customer interactions

PROS

Eloquant allows organizations to manage customer interactions across various channels, such as phone, email, chat, social media, and more.

CONS

Implementing and configuring Eloquant can be complex, requiring a thorough understanding of the software's features and customization options.

Read All 17 Reviews