Groove vs Nextiva

RATING:

4.7

(146)

Groove has 146 reviews and a rating of 4.71 / 5 stars vs Nextiva which has 895 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (146)
4.6 (895)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
October 16, 2023
July 16, 2024
Pros/Cons
  • Pros

  • I love that I can check if or when did prospects read my emails. Also it is helpful to know how many times they opened my emails.
  • It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.
  • Cons

  • The hovering over email addresses can be annoying at times if it takes awhile to update the record or if you accidentally hover over someone else's email address.
  • It can be difficult to integrate new teammates into this software.
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  • Pros

  • We love the call recording function, ease of use, and friendly customer service reps.
  • Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
  • Cons

  • We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.
  • After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos