Invoca Software

Invoca Software

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About Invoca

Invoca is a cloud-based, artificial intelligence call tracking and analytics solution, which helps marketers optimize sales conversions by gathering data from inbound phone calls. Invoca, through its machine learning algorithms analyzes phone conversations to understand caller viewpoint and provides outcomes. The solution enables marketers to leverage real-time calls, voice analytics, demographic data and conversation analysis to understand the potential outcome. Its primary features include, call tracking, call classification, call profile, caller identification, predictive modelling and data security. The product is aimed to assist advertisers, franchises, publishers, dealers and agencies. Invoca caters to home services, insurance, financial services, healthcare...
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Invoca User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 18 reviews

User Profile

Sparsh

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Food Production

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

July 2021

Invoca Review

A very good tool and fun to use. It gives AI-controlled call following and investigation answers for big business advertisers who need information and attribution for crusades that drive inbound calls. A worthy and recommendable tool.

Pros

It is truly simple to explore through the menus & filters, with examination and voice calls, you can streamline the whole buy way, snap to call and it is incredibly effective. API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software.

Cons

CRM, Lead Capture, Multi-campaign, Performance Metrics, Website Analysis etc are some features which lacks here but are present in other tools of in same category.

Amy

Company size: 1,001-5,000 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

Your Digital Campaigns Will Thank You

Great customer support, and cannot say enough about the positive impact this solution has had on our digital campaigns

Pros

The fact I now have a full view of how my digital marketing campaigns are performing and can leverage more robust call analytics within automated bidding

Cons

None it is easy to use and the benefits are excellent

Reasons for choosing Invoca

Past experience, superior customer support.

Becky

Company size: 51-200 employees

Industry: Legal Services

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2019

Overall great tool

Pros

I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.

Cons

The script doesn't run 100% of the time, but have found this is typical with most call tracking solutions. Also, after a given time frame, your support becomes 100% through the support ticket system. Given the cost, would be nice to have dedicated support team.

Reasons for choosing Invoca

Cost and features

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

Senior Account Manager

Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay

Pros

Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed.

Cons

Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad

Anonymous

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

The best experience in telephone connectivity

With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.

Pros

I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.

Cons

Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call.