Invoca Software

4.67 / 5 (6)

About Invoca


Invoca is a cloud-based, artificial intelligence call tracking and analytics solution, which helps marketers optimize sales conversions by gathering data from inbound phone calls. 

Invoca, through its machine learning algorithms analyzes phone conversations to understand caller viewpoint and provides outcomes. The solution enables marketers to leverage real-time calls, voice analytics, demographic data and conversation analysis to understand the potential outcome.

Its primary features include, call tracking, call classification, call profile, caller identification, predictive modelling and data security.

The product is aimed to assist advertisers, franchises, publishers, dealers and agencies. Invoca caters to home services, insurance, financial services, healthcare services, general services, and affiliate marketing sectors.

Invoca integrates with google apps, social media platforms, Adobe Experience Cloud, Salesforce Marketing Cloud and Salesforce Sales Cloud.



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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of Invoca

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-6 of 6 reviews

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April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2018

The best experience in telephone connectivity

With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.

Pros

I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.

Cons

Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great way to audit calls and improve in various areas of the company

Pros

I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes.

Cons

One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways.

December 2018

Steven from Boom

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Awesome Call Tracking Tool for Marketers

Pros

It allows us to track phone calls to our Sales Dept from the website, so we can see how many opportunities we're generating. It helped add diversity to our usual lead conversion forms.

Cons

It's a bit complex to start using, but once you learn, it's a great tool.

June 2017

Mark from Shamrock Trading

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2017

Good Phone Call Tracking Application

We were able to get quality phone call data tracked in our CRM system. It was easy to implement and customize too.

Pros

Easily integrated into our CRM, easy to implement and customize, quality phone call data that can be used for marketing purposes.

Cons

Although the phone call data is good, its not as highly targeted as it could be. Also, it seems to cost more than other similar platforms.

January 2019

Lauren from Weitz & Luxenberg

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Invoca is Essential

Pros

Invoca is an integral part of our business operations. We would be lost without it.

Cons

It gets confusing with the different permissions available to employees.

November 2016

Jackie from MDprospects

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

November 2016

So much information at your fingertips

I'd like to see the interface - specifically the navigation - become a bit more user-friendly, but once you get to know your way around, it's fairly straightforward. The staff is terrific and quick to respond.