--- title: "Invoca Software Reviews, Demo & Pricing - 2026" description: "Review of Invoca Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/invoca-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / Invoca Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/voip/invoca-profile/alternatives/) # Invoca Review From $1/month Free trial 1 plan Wondering if Invoca is right for your organization? Our Call Tracking Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Invoca 4.5 [(20)](https://www.softwareadvice.com/voip/invoca-profile/#reviews) Pricing Starting at $1.00 per month ### About Invoca Invoca is a cloud-based, artificial intelligence call tracking and analytics solution, which helps marketers optimize sales conversions by gathering data from inbound phone calls. Invoca, through its machine learning algorithms analyzes phone conversations to understand caller viewpoint and provides outcomes. The solution enables marketers to leverage real-time calls, voice analytics, demographic data and conversation analysis to understand the potential outcome. Its primary features include, call tracking, call classification, call profile, caller identification, predictive modelling and data security. The product is aimed to assist advertisers, franchises, publishers, dealers and agencies. Invoca caters to home services, insurance, financial services, healthcare services, general services, and affiliate marketing sectors. Invoca integrates with google apps, social media platforms, Adobe Experience Cloud, Salesforce Marketing Cloud and Salesforce Sales Cloud. Wondering if Invoca is right for your organization? Our Call Tracking Software selection experts can help you in 15 minutes or less. ## Invoca User Interface ## Popular Invoca Alternatives Main Product Invoca 4.5 [(20)](https://www.softwareadvice.com/voip/invoca-profile/#reviews) Ratings Breakdown - 4.30Ease of use - 4.11Value for money - 4.60Customer support - 4.25Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(361)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.61Value for money - 4.65Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CTM](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/) 4.7 [(159)](https://www.softwareadvice.com/voip/calltrackingmetrics-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.50Value for money - 4.57Customer support - 4.60Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [smrtPhone](https://www.softwareadvice.com/voip/smrtphone-profile/) 4.7 [(67)](https://www.softwareadvice.com/voip/smrtphone-profile/#reviews) Ratings Breakdown - 4.75Ease of use - 4.64Value for money - 4.60Customer support - 4.51Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [FreJun](https://www.softwareadvice.com/voip/frejun-call-automation-platform-profile/) 4.7 [(88)](https://www.softwareadvice.com/voip/frejun-call-automation-platform-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.73Value for money - 4.78Customer support - 4.59Functionality Pricing Starting at $17.50 per month Get Price ## Invoca Pricing and Plans Starting price: $1.00 per month Free Trial Free Version Basic $1.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Invoca Features - Popular features found in Call Tracking Caller ID Call Monitoring Call Routing Call Transcription Computer Telephony Integration Conversion Tracking CRM IVR Keyword Tracking Voice Mail - More features of Invoca API Automatic Call Distribution Call Recording Call Reporting Call Tracking Call Tracking Metrics Prioritization ROI Tracking ## Invoca Integrations CAKE Integration rated undefined from -1 review TUNE Integration rated undefined from -1 review Marketo Engage Integration rated undefined from -1 review Marin Software Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review See all 11 integrations ## Invoca User Reviews ## Invoca customer ratings - Overall rating: 4.5/5 - Total reviews: 20 ### Rating distribution - 5 stars: 14 reviews (70%) - 4 stars: 4 reviews (20%) - 3 stars: 1 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (5%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.1/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- Have you used Invoca and would like to share your experience with others? ### Invoca Review - Overall rating: 5/5 - Reviewer: Sparsh S. - Verified reviewer: Yes - Industry: Food Production - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A very good tool and fun to use. It gives AI-controlled call following and investigation answers for big business advertisers who need information and attribution for crusades that drive inbound calls. A worthy and recommendable tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is truly simple to explore through the menus & filters, with examination and voice calls, you can streamline the whole buy way, snap to call and it is incredibly effective. API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software. #### Cons CRM, Lead Capture, Multi-campaign, Performance Metrics, Website Analysis etc are some features which lacks here but are present in other tools of in same category. --- ### The best experience in telephone connectivity - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service. #### Cons Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call. --- ### Great company - Overall rating: 3/5 - Reviewer: Shaun M. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great Team Great product but was too many bells and whistles for what we needed #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros People and staff are great and very helpful #### Cons User friendliness, lots of bells and whistles but hard to do some simple things --- ### Great way to audit calls and improve in various areas of the company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes. #### Cons One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways. --- ### Senior Account Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed. #### Cons Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad --- ### Your Digital Campaigns Will Thank You - Overall rating: 5/5 - Reviewer: Amy F. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Great customer support, and cannot say enough about the positive impact this solution has had on our digital campaigns #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact I now have a full view of how my digital marketing campaigns are performing and can leverage more robust call analytics within automated bidding #### Cons None it is easy to use and the benefits are excellent #### Reasons for choosing Invoca Past experience, superior customer support. --- ### Invoca for inbound tracking - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pretty easy interface once you get used to it. Tracks accreting with a lot of advanced features for large businesses. Many of our clients use it as well. #### Cons Some steps are repetitive. We have thousands of campaigns and it is difficult to update holiday hours across all those campaigns. Although, Invoca was willing to do this service for us. --- ### POOR CUSTOMER SERVICE - Overall rating: 1/5 - Reviewer: Gabby K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I do not like a single thing about the company!! POOR CUSTOMER SERVICE!! I have been working on a task since [sensitive content hidden]. Every few days I will get a run around response from someone on the community support forum. Nobody answers the phone on the support number. No specific email address to email someone directly. Do not waste your time or money on this useless company!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I do not like a single thing about the company!! POOR CUSTOMER SERVICE!! --- ### INVOCA = ROI - Overall rating: 5/5 - Reviewer: NATALIE D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I LOVE THE PEOPLE, I LOVE THE TOOL, I LOVE THE RESULTS #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I LOVE THE WAY YOU CAN CUSTOMIZE THE WAY YOU USE THE TOOL TO FIT YOUR NEEDS. IF YOU CAN THINK IT THE PEOPLE AT INVOCA ARE ALWAYS WILLING TO HELP YOU FIGURE OUT HOW TO MAKE IT HAPPEN. #### Cons THE COST --- ### Easiest Software to track my calls - Overall rating: 5/5 - Reviewer: Guillermo S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the simplicity of it and the dashboard straight away I can see everything I need to know #### Cons nothing to complain about software is easy to use --- Showing 1 - 10 of 20 Reviews Load More Reviews ## Other Top Recommended Call Tracking Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **24** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **12** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **11** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **5** times Stuck Between Options? 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