Kaleyra is a platform for personalizing client communications with chatbots, voice services and other tools. The solution delivers transactional messages, OTPs and promotions to customers in a timely manner. It offers applications, websites or platforms with IVR, click-to-call and call-forwarding functionalities. Users can chat with customers on various messaging applications, and send images or documents according to requirements. The AI-based chatbots help teams automate customer interactions. Businesses can design multi-channel communication flows using a drag-and-drop visual editor, or pre-defined templates.