Allows me to connect with my team of software development which is overseas fairly easy. Very user friendly and gives you different options to use from.

We need to disconnect and reconnect. There is no warning or pop up message shown and you have to wonder if you are disconnected.

Great Mac and mobile clients. Good integration  with various hardware A/V options, great for conference room setups.

Every once in a while I get an error stating that I can not connect when using the land line option.

Sometimes it can be difficult to set up zoom or Microsoft teams meets with the life-size equipment. Same goes for Google meets.

Easy to use, superior quality. Giving priority to voice quality when the connection is weak is a Lifesize strength.

Having to renewal the license or your conferencing system is useless, the hardware is a little overpriced as well.

High quality video conferencing for a good price.

I regret the recent disappearance on the Lifesize application of the meeting rooms.

Initial set up is very complicated. If it is needed to change the system location or if the settings are changed due to internal problems, it is very difficult to set up again as a user.

When working, the quality is amazing. I like that so many aspects are controllable through remotely.

The software is feature rich. Based off of other video conferencing solutions I have used, Lifesize seems to have more capabilities and strong customer support.

The touch screen microphone, its easy to navigate for end users feedback has told me that its been nice and easy to use which is good.

We have four community stations so we use this every day for briefing and debriefing. We also regularly hold meetings which is a lifesaver for those who work swing and graveyard shifts.

Great quality video conferencing. Integration of all the units into one Console and being able to manage easily.

It is very easy to install and share the meeting links with other participants. The sounds quality is good and video is sufficient.

We use it to connect with our dedicated Video conferencing lines and systems. The sound and video quality is good.

Easy to set up and use for quick meetings requiring screen sharing and multiple users.

Software is great, the recent upgrade is fantastic, easy to use and will encourage my staff and guests to use it more.

Love the whole idea of being able to quickly video chat with a client or collaborate with your fellow work associates.

It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business.

I've had a very good experience overall. I would definitely recommend lifesize when using with a team that can be spread around the world.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online calls. Key features include video and audio conferencing, single sign-on, video streaming and broadcasting.


Lifesize offers capabilities to conduct both on-demand and planned video meetings. With desktop, web and mobile apps available, users can initiate meetings, invite participants, share meeting links and join sessions from their desktops and mobile devices. It also offers audio dial-in for local numbers across many countries. A centralized business directory enables users to search contacts and rooms to schedule meetings.


Lifesize is available on a per user, per month subscription basis. Users can access the online knowledge base and video tutorials or connect with their tech support team via phone and email.



LongDescription

Meeting Management

On-Demand Webcasting

Access Controls/Permissions

SSL Security

Single Sign On

Communication Management

Call Recording

Calendar Management

Collaboration Tools

Presentation Streaming

Private Chat

Scheduling

Recording

Audio/Video Conferencing

Audio Calls

HD Audio/Video

Screen Sharing

Mobile Access

Meeting Room Booking

Real-Time Notifications

Call Conferencing

Internal Meetings

Audio/Video Recording

File Sharing

Employee Database

Reporting & Statistics

Attendee Management

Multi-User Collaboration

Real-Time Chat

Chat/Messaging

Calendar Sync

Two Way Audio & Video

Video Call Recording

Conferencing

Reporting/Analytics

Video Conferencing

Third-Party Integrations

Microsoft Outlook Integration

Live Chat

Search/Filter

Custom Greetings/Messages

Web browser (OS agnostic)

Free: 6 months free 
Standard: $16.95/host/month starting at 1 host
Plus: $14.95/host/month with a minimum of 15 hosts
Enterprise: $12.95/host/month with a minimum of 50 hosts

Contact Lifesize directly for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Lifesize

In Person

Live Online

Webinars

Documentation

Videos

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Call Transfer

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Text to Speech

Contact Management

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Manual Dialer

FTC Compliance

Alerts/Escalation

Power Dialer

Open Database Design

Contact Database

Preview Dialer

Call Monitoring

Campaign Management

Online Voice Transmission

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

Lifesize vs SpitFire

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