It works incredibly fine. It's very easy to navigate the tools.

This is company scams small businesses. A few months ago I had to move my phone number to a different company as the call reception with Line 2 was poor.

I think there is only one thing - there is no search option. Whenever I tried to look for previous messages I need to manually look for it - one by one.

This app helps us to communicate with offices outside the country, at a very low cost.

I am a business owner and the number of dropped calls, clients who could not hear me when I called, bad connections and more really hampered more than helped.

The calls are of very good quality, you can also send text messages, better than other systems we had tried before.

The pricing was right, and it offers a good automated assistant. The Windows app was fairly easy to use.

It is useful for making calls because it has good audio quality. It fulfills what it promises at the beginning and it is useful to have a telephone line from the United States or Canada.

My biggest dislike is the difficulty I have had in getting assistance in porting my number out now that I have decided I'm done.

I love the idea that it's like a virtual cellphone for us- recruiters working offshore.

Customer support not professional. Porting department didn't answer, not respond.

This is inconvenient for people I know and can call back, but devastating if I'm trying to conduct business. Every update brings a litany of unexpected behavior and new errors, especially on mobile.

This software has great business features. Has an auto attendant feature that is fully customize-able and has a great after hours functionality.

I enjoyed it, I appreciate being able to try the trial and.

Customer service is not responding to emails or phone calls. Instructions online to cancel account are incomplete.

At times the app has logged me out without me realizing it and during the times that it is not actively signed in I can miss calls and messages from clients.

It can be glitchy at times and drop calls. Also, I have noticed that sometimes texts do not appear in the order they are sent/received which can make things confusing.

I love the ease of use and the ability to text at will.

Overall, this software gets the job done for a decent price. My only complaint is that I have to click around more than I would prefer to get it set where I want for call flow.

I am overall happy with my experience with line 2. It helps a lot keeping everything organized.

I chose Line2 because it's pricing was competitive. I use this for my business only, so I like that I can track my business related calls and messages apart from my personal correspondence.

I appreciate that it allows for contact with customers through various communication methods.

The occasional glitches may be a bit inconvenient at times.

We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.

In addition it has the best price in the market product-features.

Amazingly complete product, great Price, and the best service.

If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.

The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.

Great system to work with callbacks and integration's are an amazing addon to this product.

Gamification, callbacks way up, great support, very awesome after setup.

I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.

The problem is that it freezes when being used a lot.

Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

Powerful solution and easy to integrate with other solutions.

Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.

We have an excellent experience with uContact, improving productivity by 50. The system is extremely easy to use and much more complete that other expensive platforms.

US Dollar

Line2 is a cloud-based phone system that provides assistance in calling and messaging. It is suitable for small businesses. Line2 offers standard PBX features, including a dial-by-name directory, an auto attendant, call forwarding, after-hours call handling and call blocking.


The calling module helps users to dial contacts, forward calls, port numbers and make calls using wi-fi. Users can choose a number from multiple area codes, port existing numbers, get toll free numbers and design their own vanity number. Users can also design their own IVR system with an auto attendant feature in which there is a digital receptionist which describes voice menu system so that calls are routed and answered.


Lin2’s messaging feature allows users to communicate with people one-on-one and with multiple groups via SMS, MMS and similar means.


Pricing is on a per month subscription basis. Support is offered via phone and email.



LongDescription

Call Transfer

Online Voice Transmission

Employee Directory

IVR/Voice Recognition

Voice Mail

Communication Management

Call Recording

Call Logging

Call Center Management

Call Routing

Virtual Extensions

Call Queues

Contact Management

VoIP Connection

Audio/Video Conferencing

Mobile Access

Ring Groups

Virtual Call Center

Unified Communications

Call Conferencing

Caller ID

Call Screening

Alerts/Notifications

Multi-User Collaboration

Fax Management

Chat/Messaging

Conferencing

Reporting/Analytics

Video Conferencing

Call Monitoring

Third-Party Integrations

Live Chat

SIP Trunking

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Line2 is offered across three pricing plans, outlined below.
Standard: $8.30/month/user (billed annually )and $9.95/month/user (billed monthly)
Pro: $12.45/month/user (billed annually) and $14.95/month/user (billed monthly)
Elite: $16.63/month/user (billed annually) and $19.95/month/user (billed monthly)

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

Line2 Pro

Live Online

Webinars

Documentation

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. 

Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. 

This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. 

Jump to uContact and reinvent yourself.


Real-Time Analytics

Quality Management

Multi-Channel Management

Lead Capture

Customizable Reports

Activity Tracking

Real-Time Monitoring

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Customer Database

Collaboration Tools

Automated Routing

Call Disposition

Progressive Dialer

Call List Management

Text to Speech

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Survey/Poll Management

Real-Time Data

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Call Reporting

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Campaign Specific Caller ID

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Real-Time Reporting

Chatbot

Power Dialer

Contact Database

Monitoring

Voice Customization

Workforce Management

Call Tracking

Preview Dialer

Campaign Management

Callback Scheduling

Automatic Outbound Dialer

Windows 10

uContact offers 2 plans. 

Voice (Basic Call Center): $59,99
Omni (Advanced Contact Center): $89,99

Users receive price reductions based on volume. For more information, visit www.ucontactcloud.com

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