The ability to provide proof to our customers that their marketing dollars are being invested wisely with proven results.

What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there.

I run reports in the tool, it's easy to use and user friendly.

Inability to receive reports on specific data points.

Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user.

I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me.

Customer support for set up is very good, quick and simple.

We have had to switch out phone numbers due to bad calls coming in. Some of those calls were robo calls so the numbers must have been added to a list.

Easy to use and share with our clients on how to use.

Customer support for trouble shooting is a little difficult.

The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.

It helps me lot to designate the call or transfer the calls to the appropriate person. I will definitely recommend this software to the people who are planning to build their new business.

Reporting feature is VERY good. The reports are visual, easy to customize, and our client like them.

Hard to stop automatic reports once they have been set. Sometimes the call review feature doesn't work on Google Chrome.

Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking.

I run monthly reports to estimate cost and never have had an issue, the reports are easy to read and easy to run.

Great call tracking platform with good customer support.

Marchex is a good source for call tracking needs.

The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.

Marchex provides call tracking for all mediums needed at a great price.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

Marchex offers an award-winning, easy-to-use call tracking platform that enables marketers to optimize their marketing performance. Learn which channels drive the best-performing leads. Understand which keywords result in the most revenue. If you drive leads via phone calls including call extensions or click-to-call ads, Marchex can help you uncover which marketing campaigns and channels result in the most revenue, so you can optimize your marketing mix and digital ad spend. Offering dozens of integrations, Marchex enables you to get your data where you need it. 

LongDescription

Real Time Analytics

Engagement Tracking

Text-to-Win

Shortcodes

Automated Responses

Mass Texting

Scheduled Messaging

IVR/Voice Recognition

Call Recording

2-Way Messaging

Call Routing

Mobile Coupons

Contact Management

Conversion Rate Optimization

Mobile Keywords

Call Reporting

Multi-Channel Communication

AI/Machine Learning

Message Personalization

Caller ID

Conversion Tracking

Keyword Tracking

Reporting/Analytics

Polls/Voting

Call Tracking

Call Transcription

Third-Party Integrations

Call Tracking Metrics

Campaign Management

Mobile Alerts

Customizable Reports

Customer Segmentation

SMS Messaging

Campaign Scheduling

Call Disposition

Template Management

Campaign Segmentation

Activity Dashboard

Alerts/Notifications

SMS Marketing

Reminders

Automated Scheduling

Chat/Messaging

Customizable Templates

Interaction Tracking

Campaign Analytics

Auto-Responders

Tagging

Web browser (OS agnostic)

Email/Help Desk

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Marchex

In Person

Live Online

Webinars

Documentation

Videos

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Call Transfer

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Logging

Customizable Fields

Call Center Management

Progressive Dialer

Data Import/Export

VoIP

Text to Speech

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Conferencing

Power Dialer

Open Database Design

Contact Database

Preview Dialer

Call Monitoring

Online Voice Transmission

Call Conferencing

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

Marchex vs SpitFire

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons