A great company to work with when looking to scale your sales and customer success processes

I really appreciate the options such as autodialing. It allows the team to stay focused and work smoothly

It takes some time for the team to get used to the system but overall no real negatives

Neodove systematic dialing and lead management dashboard Autodialer feature makes us incredibly fast Its predictive dialer is very powerful and aves us time to invest in calling more leads

I wish there was more documentation to learn how to quickly use the product

It's bit ok ok

Customer support, AI based segregation of leeds

Not Easy to get reports, and call recordings

Neodove solved our problems of lead assignment and systematic calling!

We have just gotten started with NeoDove and really like their predictive dialing and multi-lingual support. Since WhatsApp is used quite broadly across the world, we were happy to see the WhatsApp sharing option available within NeoDove.

It might be more on us but there is a learning curve to using the tool correctly. Since they're newer in this space, we're looking forward to additional features and functionality that we know they are working on.

Neodove is an application which solves the problem of lead assignment, systamatic calling. They have an autodialer facility which let’s us free from Mannual Dialling. Artificial Intelligence is best part of the application which helps us provide the best customer experience to our clients.

As of now I don’t have any such complaints

Artificial Intelligence is the best part of the application which helps us provide the best customer experience to our clients.

As of now, I don't have any complaints.

I would definitely not recommend Neodove to anyone for the experience I had in 6 months. Before onboarding I asked & informed them about my clear expectations. I would require VOIP calls where in I can clearly track incoming & outgoing calls. They said, they have system in place for the same. VOIP calls were from third party TeleCMI. I asked them to activate simultaneous ring for the incoming calls, neodove team said they dont have that system in place so i called the TeleCMI team & confirmed that they can do it. I had to confirm neodove about the same & got it activated. Next I cant track missed calls in their system. I need to login to TeleCMI portal to check it. Neodove to check Outgoing calls & TeleCMI to check missed calls. Later one day, some settings changed & simultaneous ring was deactivated again they blamed our team stating we made the changes, why would we? Next I asked them I dont want to access TeleCMI but you guys give me the missed call report which I used to get in the next day. Missed calls are supposed to be called in the same day within few mins. but again they couldnt delive it. Accepting all these issues & mistakes they gave me grace period of 15 days, when they got to know I am not renewing, even the grace period is not given to us. so dont go with them as their team is not professional & doesnt have all the knowledge.

Reallocating not connected leads to agent

No system in place to check missed calls. Cant check incoming calls in details. No way to track idle time of agents between calls. Team doesnt have the complete knowledge. Doesnt support VOIP calls in mobile app.