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PerfectServe

PerfectServe

RATING:

4.0

(2)
Overview
Reviews

About PerfectServe

PerfectServe has over 25 years of experience improving clinical workflows and counts 100+ health systems, 500+ hospitals, and 30,000+ medical practices as customers. With the Unite platform and its five integrated solutions, PerfectServe now offers a seamless, end-to-end experience that encompasses all of your healthcare scheduling and communication needs: 1. PerfectServe's Clinical Collaboration solution ingests information from multiple systems and simplifies complex care coordination workflows to accelerate speed to care. This unified communication platform delivers the right message to the right person at the right time in all clinical situations with proprietary Dynamic Intelligent Routing® technology. 2. PerfectServe's Call Center/Operator Console gives agents ...

PerfectServe Pricing

Contact PerfectServe for pricing information

Free trial: 

Available

Free version: 

Not Available

PerfectServe's Operator Console handles an inbound phone call from a patient.
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PerfectServe Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3

Functionality

4.5

Most Helpful Reviews for PerfectServe

2 Reviews

Jonathan

Medical Practice, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Paging Service

PROS

This product is something my office and hospital rely on for paging. I truly use it everyday and it helps with communication amongst medical personnel.

CONS

Nothing truly negative to say. I’ve been blessed to incorporate use of this daily to help with my practice.

Anonymous

51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2019

Software on the Edge of Being Great

This software has a ton of potential to be a truly assistive solution, but continues to fall short of the mark.

PROS

The integrations that allow my medical clients to go beyond texting while staying in compliance with HIPAA and other medical data regulations are fantastic. The user interface and experience is much more updated than a lot of healthcare communication software we see.

CONS

This software isn't so comprehensive as to remove a layer of communication frustration - it only adds to all the alarms, devices, and other infrastructure our practitioners (especially nurses) already have to deal with. We've given direct feedback to PerfectServe over the years that has yet to be integrated.