PhonePad

RATING:

4.8

(8)
Overview

About PhonePad

PhonePad is a comprehensive phone call management solution that allows users to efficiently log and track phone calls. With a user-friendly interface, PhonePad makes it easy to log phone calls with minimal training required. Users can easily organize messages in folders and sub-folders, creating a tidy and efficient system. Personal and group folders allow for secure access to messages, ensuring privacy and confidentiality. PhonePad automatically remembers details of previous callers and fills them in, saving time and reducing errors.

PhonePad Pricing

Starting price: 

A$97.00 one time

Free trial: 

Available

Free version: 

Not Available

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PhonePad Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PhonePad

8 Reviews

Mary

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

PhonePad Review from a CPA Office

PROS

PhonePad is an excellent source for communicating phone messages to the staff, from our clients and other business calls that occur when we are away from our desk or out of the office. The messages remain available for future reference, unless deleted, as may be needed to recall the purpose of a previously missed call. In addition, PhonePad has a great address book that provides a quick reference for details regarding our business clients/contacts.

CONS

Quick reference main page that would show the client contact information, phone number, etc., without having to click on tabs.

Reason for choosing PhonePad

Switched from Phoneslips, but the field would not allow me to enter that name???

Reasons for switching to PhonePad

Phoneslips was not updated, as needed in order to continue using with the newer update of windows.

Vendor Response

Thank you so much for your review. Please email support@cybercom-software.com about the quick reference page idea and we'll do our best to implement it.

Replied February 2024

Maie

Legal Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Easy to use

PROS

I appreciate how easy PhonePad was to set up and use. It has so many features that I have not yet used, but when time allows I want to look into all of the other features

CONS

When entering a phone number it does not automatically put in the dashes between the area code and the number. When using the search function, I have to close and then reopen phone pad which is a bit of a pain

Reason for choosing PhonePad

PhonePad offered a lot of features and was very reasonably priced

Reasons for switching to PhonePad

Phone Slips was going out of business so I had to look for an alternative

Vendor Response

Thank you so much for your review. Email support@cybercom-software.com and we'll tell you how you can set the format of phone numbers. The search feature you just need to click on the Inbox folder to get out of it.

Replied February 2024

ken

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed March 2024

DOES THE JOB

overall good, would benefit from some updates and make it much better

PROS

tracking incoming calls and follow up communication to those calls

CONS

tracking outgoing calls, search functions

Reason for choosing PhonePad

the cost of phonepad was more reasonable for a small business like mine.

Reasons for switching to PhonePad

phone tools was no longer available and had not been updated

Denise

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2024

PhonePad Review

PROS

Ease of use and format of messages. Saves contacts automatically

CONS

Can't see the sent messages unless you close the program and log back in

Vendor Response

Thank you very much for your review. The issue you mentioned has been fixed in Version 5.83.0 which can be downloaded now.

Replied March 2024

Alex

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

I Love Phone Pad

It has been the best tool to have for very little money. there is no annual payments it is a one time fee and we love how it helps our business.

PROS

I have been using Phone Pad for over 25 years in all of the dealers that I have worked at. It is the best way to manage call volume. It is truly a visual voice mail.

CONS

I love every part of this software., It is easy to use and it allows us to control the stress level caused by high call volumes at peak times.

Vendor Response

Thank you so much for your review and kind words.

Replied February 2024

Romeo

Law Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Phonepad user 2 years

Very good but a mobile version would make it better

PROS

PhonePad has helped us move to paperless intakes and call tracking. No more lost messages.

CONS

Wish it had a mobile App. I spend much of my time on my phone out of the office. I am tied to my computer.

Reasons for switching to PhonePad

Phoneslips was no longer supported. Needed something new

Vendor Response

Thank you so much for your review. We are working on a mobile version and will get it released as soon as we can.

Replied February 2024

Lynn

Insurance, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2024

Insurance Agency

Very Good - we are glad we made this purchase

PROS

Its easy to use and tracks our calls daily

CONS

There isn't anything that we do not like

Wendy

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Exceptional Organizational Tool for Streamlining Communication

We have been using PhonePad for our business, and it has proven to be an absolute game-changer in keeping us organized and on top of our incoming phone messages. The software's user-friendly interface and intuitive design make it a standout choice for efficiently managing a high volume of messages. One of the standout features that we absolutely love is the ability to make detailed notes on messages. This has greatly improved our communication and collaboration within the team. PhonePad's organizational prowess is evident in its capability to categorize and prioritize messages, ensuring that no crucial information is overlooked. This has streamlined our workflow and significantly boosted productivity. The task management features offered by PhonePad are another highlight. Being able to create and track tasks associated with specific messages has enhanced our team's accountability and provided a systematic approach to handling follow-ups and action items. The option to check off completed tasks provides a tangible sense of progress, contributing to a more organized and focused work environment. One particular advantage that sets PhonePad apart is the ability to have a listing of messages directly on the computer. This eliminates the need for small pink phone slips that are easily lost or misplaced, along with the valuable information they contain. This digital approach has proven to be a much more reliable and efficient way to manage our messages. In conclusion, PhonePad has been an invaluable asset to our business, providing a comprehensive solution for managing phone messages with efficiency and precision. Whether it's the note-taking capabilities, organizational features, task management tools, or the convenience of a digital message listing, PhonePad excels in every aspect. We highly recommend it to businesses seeking a reliable and powerful tool to stay organized and enhance communication.

PROS

The ability to take messages and not have to manage and maintain the small pink "While You Were Out" pieces of paper.

CONS

That is not a mobile or app version of the software

Vendor Response

Wendy, your review totally brightened our day! Thanks a bunch for sharing your thoughts. We're seriously thankful you took the time to leave such awesome, thoughtful feedback. Oh, and guess what? We're actually working on a mobile version too! Stay tuned for that!

Replied May 2024

8 Reviews