About TalkChief

TalkChief is a business phone system, which enables call centers, startups, enterprises and nonprofits to streamline communication across remote teams and customers. Professionals can block spam numbers or bots, assign caller IDs to agents and create customizable greeting messages for inbound calls.

Key features of TalkChief include automated notifications, call recording, interactive voice response (IVR) and skill-based routing. Administrators can access custom reports, track key performance indicators (KPIs) on dashboards and utilize filters to search for specific conversations. Additionally, managers can route calls to team members based on language, location and other traits.

TalkChief integrates with several third-party helpdesk, collaboration and cu...


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8 Reviews of TalkChief

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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April 2021

Hakob from HackTech LLC

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great product

Pros

Easy to use, clean nice flow builder . Great for small and medium call centers .

Cons

Its great MVP so far and easy to use . Definitely waiting some more cool features to be added .

Response from TalkChief

Replied April 2021

Thank you Hakob for your feedback and review, we have a long interesting roadmap ahead, stay tuned!

March 2021

Yazan from ProgressSoft

Company Size: 201-500 employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Awesome UI and Great Features

They provide all features and functionality that I need, without adding complexity to the implementation, overall, I love their dashboard, features and their support team is amazing!

Pros

Clean UI, ease of use and the details in every single feature, for example, localization functionality was enabled without me even asking, everything was set for me to start calling

Cons

Can't say anything really hear, I love the product, but I wish to have more integrations in the near future

Reasons for Choosing TalkChief

I had a demo with one of their team, they are so friendly and they care about nothing but to deliver value to my business, I was sold before the demo was over

Reasons for Switching to TalkChief

Price tag and support issues

Response from TalkChief

Replied April 2021

Thank you Yazan for your review, we truly appreciate your honest feedback!

March 2021

luay from Al-quds for Food Distribution

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Very good solution

Very happy with the experience, can't complain. I like the fact that I can see the cost of calls per driver through the dashboard.

Pros

My drivers are able to use it on their mobiles (android and IOS), easily, calls quality are good and clear, and i'm able to monitor each driver calls, incoming and outgoing, while controlling the cost.

Cons

Would be good to have the possibility to make my own reports, however their support team said that it's in their plan for next quarter, and they offered to build me an on-demand tailored report if I'm interested free of charge, that was amazing!

Reasons for Choosing TalkChief

For me it was very important to understand the cost of my calls, and i liked the teams feature which enabled me to build a team for each of my products, and create a special call flow for each one of them.

Response from TalkChief

Replied April 2021

Thank you Luay for your review :)

October 2021

Dalal from Emleson Women Society

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

I like the system, easy to use

This Voip system helped us reduce cost, and the quality of voice is very good. no interruptions, no disconnections or delay.

Pros

Its really easy to use once configured. it helped us save money

Cons

nothing i can think about, maybe to add other languages in addition to English?

Response from TalkChief

Replied October 2021

Thank you Dalal for using TalkChief. We are very happy with your feedback and positive experience

October 2021

Ihab from Bridge Software Solutions

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Powerful to use easy to install

very good

Pros

I really liked the reports, especially the one showing the agent performance which helped me measure their KPIs, and thus provide a better experience to our clients.

Cons

Although they shared with me that they are currently working on it, it would be great to add as many integrations as possible.

Response from TalkChief

Replied October 2021

Thank you Ihab for your positive feedback. We are working currently to onboard many integrations, stay tuned!

March 2021

Nawaf from Emleson Women Society

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Very good voice quality, flexible and most important easy to implement and use

Very good, really no headache, and saved us time and money.

Pros

Easy to implement, very stable, their support team is professional and friendly. We were able to connect 6 branches easily, upload our special IVR recording. As we do international calls, prices are good comparing to other solution, and most important is the quality of voice, which was one of our biggest challenges.

Cons

Not really a deal breaker, but i believe they need to work more on integrations with 3rd party softwares. however they did offer to provide me with API integration when i contacted their support.

Reasons for Choosing TalkChief

They were very professional, they took us through a demo, a trial period as well, where we tested their system and features. the quality of voice is very good, and to be honest, i was surprised on how easy it is to use it.

Reasons for Switching to TalkChief

Voice Quality, ease of use, excellent support

Response from TalkChief

Replied March 2021

Thank you for your feedback and we are happy to have you as one of our happy customers

October 2021

Khaled from Beyond Designs

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Excellent proivder

Pros

The support during the installation process and the on boarding during the weeks that followed. The system itself is very easy to use and rich in features that makes it one of the best VOIP softwares that we have ever used.

Cons

Nothing so far. We have recently sent a small feature that we hope will be integrated it soon in the software.

June 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

One of the best VOIP service providers out there

Pros

Very easy to set up and a very user friendly

Cons

Nothing so far. It took a few minutes to set up and ready to go

Response from TalkChief

Replied October 2021

Thank you for your feedback :)