Vaspian is a cloud-based phone solution that caters to small and midsize businesses across various industry verticals. It offers features like call queueing, recording, monitoring, reporting and conferencing. Users are also provided with a full key system and PBX functionality.
Vaspian offers a speech analytics feature that generates transcriptions based on recorded calls. A sentiment analysis tool is included in this feature that provides reports on customer experience. Users can also search through transcriptions and analyze calls to identifying customer trends with the help of customer scorecards.
Vaspian also supports various hardware components like business IP phones, conference room phones, headsets and receptionist consoles.
Pricing is based on the number of phone extensions used. Support is available via phone, email and through online resources.