8x8 Virtual Office Software

8x8 Virtual Office Software

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FrontRunners 2020

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About 8x8 Virtual Office

Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies in virtually any industry optimize their communications. It suits companies managing distributed and mobile employees. In addition to standalone PBX, mobile support, video conferencing, softphone, SIP trunking and Internet fax, the system also offers a myriad of other applications within the suite. Integrated ACD, CTI, call recording, conference calling and auto attendant are available to address the communication needs of a small, midsized or enterprise business. This system is compliant with HIPAA, PCI, FISMA and backed by ...

8x8 Virtual Office Pricing

Virtual Office X2 Edition: $25/user/month - includes unlimited calling to 14 countries and 1GB of media storage Virtual Office X5 Edition: $35/user/month - includes unlimited calling to 32 countries and 5GB of media storage Virtual Office X8 Edition: $55/user/month - includes unlimited calling to 46 countries and 10GB of media storage

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Not Available

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8x8 Virtual Office User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

3.5

Functionality

4

Showing 2 reviews

Albert

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

March 2016

Excellent Solution

We are a large, global company (over 8,000 employees) with multi location call centers where we have blended agents (inbound, outboud) leveraging 8x8's multi channel VCC solution for IVR, Chat, Email, Screensharing & Video Virtual Agents. We tried a few solutions before 8x8 but none of them lived to expectations. Pros - Scale of solution - Global reach - Reliability - Security - Compliance - Ease of use - Integration with Saleaforce, Oracle, SAP, Zendesk, SugarCRM, Microsoft - Quick, easy implementation - Support (rarely needed) - ACD - Multi Channel (dare I say Omni-Channel) - API with 3rd party data systems - Call recordings - Work Force Management Cons - none

John

Time used: Free Trial

Review Source: Capterra

2

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

December 2016

Pretty Good

We use 8x8 in our office and it has been a good experience. We have run into connectivity problems in the past and the support was a bit slow to get things fixed. Typically they would just tell us what the issue was with no solution, but that also is a rarity. Overall it has been a great product and service for our company.

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