Virtual Office by 8x8 software


Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies in virtually any industry optimize their communications. It suits companies managing distributed and mobile employees.

In addition to standalone PBX, mobile support, video conferencing, softphone, SIP trunking and Internet fax, the system also offers a myriad of other applications within the suite. Integrated ACD, CTI, call recording, conference calling and auto attendant are available to address the communication needs of a small, midsized or enterprise business.

This system is compliant with HIPAA, PCI, FISMA and backed by almost 100 U.S. patents. 

8x8’s can integrate with many other systems, including Outlook, NetSuite, Salesforce, Sugar CRM, Zendesk and ACT! by Sage. This minimizes duplicate entries into disparate systems. 

8x8 has been offering VoIP and Unified Communications since 2002. Recent awards include #1 Business VoIP & UC Leader 2014 by Infonetics and Gartner UCAAS Magic Quadrant Leader for 2012, 2013 and 2014.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

136 Reviews of Virtual Office by 8x8

Showing 1 - 20 of 136

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  • Cosmin from Computer Networking

    Number of employees: 1,001-5,000 employees

    September 2018

    This is a great cloud telefony service

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This is a great cloud-based call-centre service and most of the things are working fine.

    Pros

    - cloud-based
    - good web interface
    - very good android app
    - great call quality

    Cons

    - on macOS, the softphone somehow changes the audio driver settings and when the app is running the sound quality through the headset is really bad systemwide (Spotify, Youtube)
    - there is no way to forward calls through the headphone (you must use the webpage or the softphone for that)
    - on the hard-phone from time to time the line gets disconnected for a second or so.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    We use Virtual Office daily with great satisfaction. Another plus is also being able to use a cell phone to receive calls. We are not always at our desk so if we are not, it will ring at our desk and then forward to our cell phone which is a huge plus if we are waiting on a very important call!

    Pros

    I like how easy it is to log onto 8 x 8 website and switch over our company messages under the auto attendant. It is also easy to add and/or subtract people from ring groups. There is also a nice selection of hold music to pick from! I never even thought about the hold music but we do have a lot of customers compliment us on the good hold music.

    Cons

    We are having issues with our main receptionist not receiving incoming calls, the phone will ring once for her and then goes on to the next person in line to receive calls. We are working with customer service to fix this issue but no solution yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dan from Procentia, Inc.

    Number of employees: 11-50 employees

    September 2018

    Useful Product, but Suffers from QA Issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Useful product that could use some additional QA TLC

    Pros

    Virtual Office includes a good number of features and options to link in to my phone, such as online chat, messaging, VM, Fax, and in-app meeting invites. The product is getting some attention from the dev staff in-house and new features are being rolled out at a reasonable pace.

    Cons

    There is a disparity between the "Classic" version and "New Look" in which features disappear from one to other. So you need to choose between a full featured app with an old clunky UI or a slick UI with limited features. We also suffer from frequent disconnects from the messaging service. As a result, we would often receive messages sent a day or more earlier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Denver from I.T Experts Philippines

    Specialty: Professional Services

    Number of employees: 11-50 employees

    September 2018

    Comprehensive unified communications application!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Virtual Office by 8x8 allows the user to place and receive calls without requiring an actual telephone set. With VoIP, connecting employees that are mobile becomes that much easier.

    Cons

    As long as a user has Internet connection, they can get or receive calls from anywhere otherwise, you will be unable to use it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Great Voip service, can route to smartphone and originate smartphone calls appeariong as desktop

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    great flexibility for hardware and portability to personal smartphones

    Cons

    occasionally one phone extension locks up, but is same single user phone so perhaps it is the physical phone

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joel from Insurance Agency

    Specialty: Insurance

    Number of employees: 2-10 employees

    August 2018

    Great Phone System

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Easy to set up and Manage. accessible on desktop and mobile devices. I can work remote and answer calls like I'm in the office without using my cell callerID

    Cons

    can only be logged in to one mobile device at a time. Can't easily switch from cell to tablet without logging in again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brittney from ASTM International

    Number of employees: 51-200 employees

    August 2018

    Great Idea. Needs to be simpler.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love being able to see and hear my voicemail and missed calls from my computer. It's much easier and simpler than the manual process of going through them on your actual phone. It also comes in handy when I'm not near my phone during meetings or when I'm working from home.

    Cons

    I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails. I needed help from IT to figure out how to redirect calls from my desk phone to my iPhone when I'm out of the office, I wish the process were simpler.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Adam from Masuch Law

    Specialty: Legal

    Number of employees: 51-200 employees

    August 2018

    You could accomplish more with different software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Good idea but in all honesty I think it would have done a lot better probably a decade ago. I just don't see a reason to have this anymore in the face of global technology as it stands

    Pros

    The price is reasonable and the concept makes sense. It is a powerful communication tool if you lack access to other software. It's actually pretty easy to use when you get the hang of it

    Cons

    I have staff who is just as efficient without this by using desktop versions of WhatsApp and other types of messages. For voice calls conference calls we use Skype for business and it works just fine and now even FaceTime has multiple callers so I don't really see a need when most things are going mobile to have this type of app tied down to a PC or a Mac

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ganesh from USTech Solutions

    Specialty: Professional Services

    Number of employees: 1,001-5,000 employees

    August 2018

    Best Communication Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    small UI mistakes make it look bad, But overall a good product.

    Pros

    Best softphone services with multiple changeable numbers, Its the best virtual office with multiple features when compared to its competitors. It also provides visual voicemails, phone directory, corporate directory, instant messaging, presence, video calling, fax, call recording, web conferencing and many more.

    Cons

    There aren't many cons I faced. The con that I feel is with instant messaging.
    When you and your colleague are using virtual office and there is a new update and if your colleague updates the software and if you didn't then neither of your would be able to communicate, until you both are on the same version of the software.
    When you add a new unknown number to chat and didn't send any kind of text to that number and you suddenly switched to another chat, BOOM then you won't be able to find that number, you need to add that number again. (Only in New updated UI version)

    These are some of the minor Cons I faced in my everyday usage

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joel from Joe East Inc

    Specialty: Other

    Number of employees: 2-10 employees

    August 2018

    I Recommend 8x8 All the Time!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding.

    Pros

    - Feature rich VoIP system for low monthly cost per line
    - Get discounts the more lines you add
    - Offers virtual soft phones for no additional cost
    - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work
    - Call management and users can be edited from the portal easily
    - Very reliable servers and service
    - Offers free testing tool to see how well your Internet and network would handle their service
    - Port your existing numbers and add new ones

    Cons

    - Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor
    - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bethany from BridgeHealth

    Number of employees: 51-200 employees

    July 2018

    We switched to a new phone system because of flaws in 8x8

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not the worst but not the best phone system

    Pros

    It has all the functions that are desirable in a phone system. Calls, IMs, faxing, etc. It is a classic phone system that can meet your minimum requirements and the dial-in app for creating meetings works well.

    Cons

    Our company switched to a new phone system because we would have frequent dropped calls and the IMs would not notify when a message was sent until hours later.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from IMCD

    July 2018

    VoIP business solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Works well for enterprise environments. Many features with low overhead. Easy to navigate menus and easy to manager settings.

    Cons

    Can be sketchy when cloud servers go down. Find that support for this product is sometimes difficult. Frequent updates can cause more issues than they fix.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jerred from Quest Energy Group

    Number of employees: 2-10 employees

    July 2018

    Overall great product with great features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's easy to use and solid product for the price. Great for business!

    Pros

    I like the mobility of the product. As long as you have high speed internet, you can work remotely. I also text a lot through the system that works great.

    Cons

    I dislike answering calls via my cell. Certainly needs work in this area of the product and I have never had a super clear call. lots of delay and breaking up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gina from Independent Home Care of Maryland, LLC

    Specialty: Healthcare

    Number of employees: 1,001-5,000 employees

    July 2018

    Great for working remotely

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We were able to all work remotely on some days and 8x8 allowed us to do that. We had ease of access to everyone.

    Cons

    We would have a lot of voicemail issues.
    It was very hard for our office to access individual extensions.
    It was a very long learning curve with this product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jisselle from Newswise

    Number of employees: 11-50 employees

    July 2018

    8x8 is a great tool, we love it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy communication, phone calls & text!

    Pros

    I like that there's a text message integration. That is really helpful & handy. Easily our favorite feature.

    Cons

    A lot of times the call log does not load. It will show me missed calls on my screen but in the call log, not have a list.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kim from Moore Home Health Care, Inc

    Specialty: Healthcare

    Number of employees: 51-200 employees

    July 2018

    Great Option for VOIP phone System.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the product!

    Pros

    The phone system is easy to use and has great support. We used this system in multiple locations and it worked well for us.

    Cons

    The only pitfall we found was the occasional internet outage. Generally we were not without phones for long, but it is still an inconvenience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Great VOiP system that allows office calls to seamlessly pass to your cell phone.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I loved having the app on my phone and my pc so that incoming calls could be answered anywhere, without having to share my mobile phone number.

    Cons

    Some of the menus in the phone itself were a bit complicated. Also the app on the pc didn't always work. It seemed like some of the features were disabled even though they were included in our service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • jarmi from Apok, C.A.

    Number of employees: 2-10 employees

    June 2018

    get in touch with all coworkers and clients faster than ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Before i started to use this app i haved a slow perfomance when i try to keeped in touch with my team becouse we live in diferent areas, but when we find this app, things change, now we can keep in touch all the time any moment, just like we were together. the software run on multiple plataforms so we dont have to adap to the software. The tools to integrate all the team members in one screen, i love it

    Cons

    the price is a little to hig for smalls bussines. Altough works in multiple plataforms, the perfomance tends to change depends on wich system you are, for example: In iOS system works great but in Android divices some times get bugged

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Jahiezer from Apok, C.A.

    Number of employees: 2-10 employees

    June 2018

    the ofice is any place in the world with this app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very helpful, i work with people in diferents place in my contry and allover the world, with this app bussines not only become more eassier, also become more productive and successful. The UI make you want to married te app and the features that they provied you are just the one me and my team need

    Cons

    They have a lot to immproved in some OS like android or linux, in this OS the app go into bugs and some features stop working, things that do not happent in IOS, and the support center can not solve this issues. Another thing that is menor but still i think is a problem is the fac taht they shot down the fax feature, ok i understand that fax are becoming obsolet but when you work with people in diferents areas that tool is very time saver

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    June 2018

    Decent communications suite for in-office and remote users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Overall, Virtual Office is easy to use with a nice set of tools. The mobile application allows for calls to be taken seamlessly on the go. Meetings and conference bridges can be configured quickly and there are available browser extensions that extend the features.

    Cons

    The virtual meeting has improved since it's introduction, but it is cumbersome to use when compared with similar online meeting offerings.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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