Virtual Office is a collection of comprehensive web-based business VoIP solutions from offered by 8x8. Enterprise grade phone service, virtual meetings, mobile applications, virtual contact centers and more are available to help companies in virtually any industry optimize their communications. It suits companies managing distributed and mobile employees.

In addition to standalone PBX, mobile support, video conferencing, softphone, SIP trunking and Internet fax, the system also offers a myriad of other applications within the suite. Integrated ACD, CTI, call recording, conference calling and auto attendant are available to address the communication needs of a small, midsized or enterprise business.

This system is compliant with HIPAA, PCI, FISMA and backed by almost 100 U.S. patents. 

8x8’s can integrate with many other systems, including Outlook, NetSuite, Salesforce, Sugar CRM, Zendesk and ACT! by Sage. This minimizes duplicate entries into disparate systems. 

8x8 has been offering VoIP and Unified Communications since 2002. Recent awards include #1 Business VoIP & UC Leader 2014 by Infonetics and Gartner UCAAS Magic Quadrant Leader for 2012, 2013 and 2014.

Add to call
Add to call

Add to call

Call in-progress

Call in-progress

Instant messaging

Instant messaging

Virtual office desktop

Virtual office desktop

Incoming call

Incoming call

Video call

Video call

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



146 Reviews of Virtual Office by 8x8

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 146 reviews

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Vasiliy from Luxoft

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Excellent program for effective work

Pros

The program will be a great helper for any manager of a large enterprise. With its help, I can easily compile tables and graphs, rationalize the costs of working time and set tasks commensurate with their experience and qualifications for employees, and also monitor their implementation.

Cons

Too complicated system of building a project, you need a long time to understand all the nuances of the program. But having spent this time once, I did not regret it at all. Thanks to the implementation of the application in the workflow, the results of these efforts will be thanked by a multiple increase in performance.

Review Source: Capterra

Rhett from Western Wyoming Community College

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

8x8 SysAdmin Overview

7 out of 10. For the cost and ease of use it is fine.

Pros

Once you get used to the menu's it is pretty easy. Updates fast and I have had no real problems. The only problems is I have had configuration errors and that was because I wasn't looking at all the menus.

Cons

Not everything is set in the extensions. You have to look at all of the menus for user configuration. You might set a user profile but a old person is still showing up on the phone. Go check the User profiles and get the end user to reboot the phone.

We have had some problems with conference phones. Getting support to update the firmware has generally fixed the issues.

Review Source: Capterra

Ronda from Clinical SCORE

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Almost there

We are a small, mostly mobile company, so the ability to be seen as a cohesive unit is a great value proposition for us. Be warned to know when your anniversary date on your contract is, they will roll it over without warning and you cannot change it until the anniversary date.

Pros

The option for our associates to work from anywhere and seem to the client like they are at the office is key and is one of the BEST features about this software.

Cons

The setup is relatively easy, but the costs associated are not easily communicated to the business.

Review Source: Capterra

Filip from Dr Edwards LLC

Industry:  Healthcare

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Using 8x8

Pros

Very versatile platform and features that are just perfect for a start-up or existing business. I've used the mobile app overseas without any issues and I'd highly recommend them.

Cons

sometimes (and it did happen) the phones that we've ordered failed within several months but they were replaced promptly. It's worth to invest in a better phone.

Review Source

Gina from Feast, inc.

Industry:  Nonprofit

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Decent product but lacks quality customer service

Pros

While I can’t say there is anything standout about this software, it works well for its purpose and always delivers the expected results.

Cons

My team has consistently reported non-responses or incredibly slow or unhelpful responses from the customer support team which seems to be disconnected completely from the tech and IT team.

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

8x8 Virtual Office

Pros

Super-easy integration with VoIP service provider, lots of different functions and tools for customization of utilization.

Cons

Can get a little too technical sometimes, which can lead to lots of confusion for the novice user.

Review Source: Capterra

Fred from Bridgepoint Technologies

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Decent VoIP and Apps but bad customer support

Pros

8x8's app and VoIP platform is actually pretty good and cost effective

Cons

Terrible customer support and sales staff. As soon as the solution was installed and billing started, the support disappeared.

Review Source: Capterra

Kody from Wisdom Teeth Guys

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

8x8 gets the job done

Pros

8x8 allows us to make calls to our customers. Their reporting is very easy to read.

Cons

Pricing is expensive and it is hard to scale as the company grows.

Review Source: Capterra

Angela from Kunz Law

Industry:  Professional Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Decent Service, Terrible Customer Service

It's pretty sad when the call center you contact for service can't get in touch with your account rep or his supervisor for over a week.

Pros

Decent service for internet calling. Web application is fairly easy to navigate unless you're looking for customer service or tech support.

Cons

Customer service/tech support department don't communicate with each other and so one doesn't know what the other is doing or has done. Sales Rep/Account Manager is very, very hard to get in touch with but that is who I am always directed to call...

Review Source

JOE from FineArtsMatter

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Slow, mediocre iphone integration

Pros

It's nice to have an "office" line on my mobile from which I can also text.

Cons

It does not seem to integrate well with the iphone. I seem to miss a lot of calls. Or it will ring once and go to voicemail. Also, it randomly logs me out and I don't know it so I'll open it and realize I've missed a bunch of calls.

Review Source: Capterra

Cosmin from Computer Networking

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

September 2018

This is a great cloud telefony service

This is a great cloud-based call-centre service and most of the things are working fine.

Pros

- cloud-based
- good web interface
- very good android app
- great call quality

Cons

- on macOS, the softphone somehow changes the audio driver settings and when the app is running the sound quality through the headset is really bad systemwide (Spotify, Youtube)
- there is no way to forward calls through the headphone (you must use the webpage or the softphone for that)
- on the hard-phone from time to time the line gets disconnected for a second or so.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Easy to use

We use Virtual Office daily with great satisfaction. Another plus is also being able to use a cell phone to receive calls. We are not always at our desk so if we are not, it will ring at our desk and then forward to our cell phone which is a huge plus if we are waiting on a very important call!

Pros

I like how easy it is to log onto 8 x 8 website and switch over our company messages under the auto attendant. It is also easy to add and/or subtract people from ring groups. There is also a nice selection of hold music to pick from! I never even thought about the hold music but we do have a lot of customers compliment us on the good hold music.

Cons

We are having issues with our main receptionist not receiving incoming calls, the phone will ring once for her and then goes on to the next person in line to receive calls. We are working with customer service to fix this issue but no solution yet.

Review Source: Capterra

Dan from Procentia, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Useful Product, but Suffers from QA Issues

Useful product that could use some additional QA TLC

Pros

Virtual Office includes a good number of features and options to link in to my phone, such as online chat, messaging, VM, Fax, and in-app meeting invites. The product is getting some attention from the dev staff in-house and new features are being rolled out at a reasonable pace.

Cons

There is a disparity between the "Classic" version and "New Look" in which features disappear from one to other. So you need to choose between a full featured app with an old clunky UI or a slick UI with limited features. We also suffer from frequent disconnects from the messaging service. As a result, we would often receive messages sent a day or more earlier.

Review Source: Capterra

Denver from I.T Experts Philippines

Industry:  Professional Services

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Comprehensive unified communications application!

Pros

Virtual Office by 8x8 allows the user to place and receive calls without requiring an actual telephone set. With VoIP, connecting employees that are mobile becomes that much easier.

Cons

As long as a user has Internet connection, they can get or receive calls from anywhere otherwise, you will be unable to use it.

Review Source
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Voip service, can route to smartphone and originate smartphone calls appeariong as desktop

Pros

great flexibility for hardware and portability to personal smartphones

Cons

occasionally one phone extension locks up, but is same single user phone so perhaps it is the physical phone

Review Source: Capterra

Joel from Insurance Agency

Industry:  Insurance

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

August 2018

Great Phone System

Pros

Easy to set up and Manage. accessible on desktop and mobile devices. I can work remote and answer calls like I'm in the office without using my cell callerID

Cons

can only be logged in to one mobile device at a time. Can't easily switch from cell to tablet without logging in again.

Review Source

Brittney from ASTM International

Number of employees:  51-200 employees

Ease-of-use

Functionality

August 2018

Great Idea. Needs to be simpler.

Pros

I love being able to see and hear my voicemail and missed calls from my computer. It's much easier and simpler than the manual process of going through them on your actual phone. It also comes in handy when I'm not near my phone during meetings or when I'm working from home.

Cons

I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails. I needed help from IT to figure out how to redirect calls from my desk phone to my iPhone when I'm out of the office, I wish the process were simpler.

Review Source: GetApp

Adam from Masuch Law

Industry:  Legal

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

August 2018

You could accomplish more with different software

Good idea but in all honesty I think it would have done a lot better probably a decade ago. I just don't see a reason to have this anymore in the face of global technology as it stands

Pros

The price is reasonable and the concept makes sense. It is a powerful communication tool if you lack access to other software. It's actually pretty easy to use when you get the hang of it

Cons

I have staff who is just as efficient without this by using desktop versions of WhatsApp and other types of messages. For voice calls conference calls we use Skype for business and it works just fine and now even FaceTime has multiple callers so I don't really see a need when most things are going mobile to have this type of app tied down to a PC or a Mac

Review Source

Ganesh from USTech Solutions

Industry:  Professional Services

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best Communication Software

small UI mistakes make it look bad, But overall a good product.

Pros

Best softphone services with multiple changeable numbers, Its the best virtual office with multiple features when compared to its competitors. It also provides visual voicemails, phone directory, corporate directory, instant messaging, presence, video calling, fax, call recording, web conferencing and many more.

Cons

There aren't many cons I faced. The con that I feel is with instant messaging.
When you and your colleague are using virtual office and there is a new update and if your colleague updates the software and if you didn't then neither of your would be able to communicate, until you both are on the same version of the software.
When you add a new unknown number to chat and didn't send any kind of text to that number and you suddenly switched to another chat, BOOM then you won't be able to find that number, you need to add that number again. (Only in New updated UI version)

These are some of the minor Cons I faced in my everyday usage

Review Source

Joel from Joe East Inc

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

I Recommend 8x8 All the Time!

I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding.

Pros

- Feature rich VoIP system for low monthly cost per line
- Get discounts the more lines you add
- Offers virtual soft phones for no additional cost
- Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work
- Call management and users can be edited from the portal easily
- Very reliable servers and service
- Offers free testing tool to see how well your Internet and network would handle their service
- Port your existing numbers and add new ones

Cons

- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor
- If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts

Review Source

Displaying 1 - 20 of 146 reviews