Yodel Software

Yodel Software

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About Yodel

Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications, and comments. Businesses can use Yodel to set up welcome messages for incoming calls and record a custom message for calls directed to voicemail. The solution lets team members manage and filter calls from queues, monitor active calls and transcribe them in text or audio formats. Additionally, the application enables agents to analyze caller intent and route them to respective departments using voice IVR. Yodel integrates with multiple third-party platforms such as Slack, Drift, Integromat, Dialogflow, Microsoft Teams, Freshdesk, G Su...

Yodel Pricing

Pricing is based on team size, with per-user pricing decreasing as number of users increases. Yodel Premium starts at $25/user/month for 1-5 users, decreasing to $17.50/user/month for more than 50 users. Yodel Premium Plus starts at $35/user/month for 1-5 users, decreasing to $27.50/user/month for more than 50 users.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

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Yodel User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 16 reviews

User Profile

Charles

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Very good phone for international numbers

Very helpful staff and does what is promised. Once set up it's forget it and leave it and yes, it continues to work.

Pros

It works really well. People from other countries don't even realise I'm using it. It also works very well with Slack and let's me know who called and when someone is calling from that number.

Cons

I can't complain. It makes call forwarding and receiving from other countries easy.

User Profile

Jack

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2018

A Slack-centric phone system with amazing automation features

Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication.

Pros

Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution. Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls).

Cons

Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future.

User Profile

Joseph

Verified reviewer

Industry: Entertainment

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

June 2018

Insanely Expensive

None. It was a useful alternative to a real phone, but the effort to switch away from it when it got obscenely expensive more than made up for the convenience.

Pros

The integration with slack is innovative, though buggy. The voicemail and other features are well thought out and useful

Cons

When I signed up it charged per team and phone line. . I still get just one line, one voicemeail. So for my 5 person team one phone line costs is so much more expensive than a real phone line or vonage or similar services. Convenience of being in slack is nowhere near worth that premium. The integration with slack is buggy. When a call comes in it takes a while to notify people and multiple people can answer at the same time without realizing it and it sounds really stupid to the caller. All this was forgivable when it was an inexpensive service, but for being 10x the cost of a real phone line this is a deal breaker. No mobile app is a deal breaker. No integration with gsuite or CRM software is a deal breaker. Customer service takes hours to respond to a "chat". That's not how chat works. This software just not anywhere near worth the cost with the new pricing structure.

Response from YodelTalk

Hi Joseph! Thank you for writing a review on Yodel. We would like to respond to your comments: Yodel is a full on phone solution, that not only offers a phone line but many further functionalities like welcome message, call recording, call screening or voicemails and also includes many integrations to Slack and CRM systems. Yodel is comparable to solutions like Vonage not only in terms of functionality but also on pricing. Since your review was posted, we have also added mobile and desktop apps to our product offering. We would very much appreciate if you can update your review and give us feedback on where we can still improve! If you ever need help or are unhappy with pricing/functionalities or similar, you can anytime contact us at support (at) yodel . io

Replied December 2020

Daniel

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Great Product, Great for working with Employees around the world

Pros

The integration with other software such as slack makes yodel great. Additionally, it makes working with employees worldwide much easier as they can answer calls as long as they have wifi.

Cons

At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system.

Sean

Company size: 2-10 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Great Support Team. Great Product

Pros

Very flexible. Easy to integrate with other systems. Fantastic customer support. Very flexible product and a great overall experience

Cons

Some features are still being developed.

Reasons for switching to Yodel

Price