About Yodel

Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications, and comments.

Businesses can use Yodel to set up welcome messages for incoming calls and record a custom message for calls directed to voicemail. The solution lets team members manage and filter calls from queues, monitor active calls and transcribe them in text or audio formats. Additionally, the application enables agents to analyze caller intent and route them to respective departments using voice IVR.

Yodel integrates with multiple third-party platforms such as Slack, Drift, Integromat, Dialo...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Yodel

Average User Ratings

Overall

3.82 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(6)

6

3 stars

(0)

0

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

February 2020

Sean from Economy Plumbing Services

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Great Support Team. Great Product

Pros

Very flexible. Easy to integrate with other systems. Fantastic customer support. Very flexible product and a great overall experience

Cons

Some features are still being developed.

Reasons for Switching to Yodel

Price

March 2018

User Profile Picture

Jack from Jack & Bean

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

A Slack-centric phone system with amazing automation features

Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication.

Pros

Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution. Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls).

Cons

Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future.

June 2018

User Profile Picture

Joseph from Crafted Audio

Verified Reviewer

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

June 2018

Insanely Expensive

None. It was a useful alternative to a real phone, but the effort to switch away from it when it got obscenely expensive more than made up for the convenience.

Pros

The integration with slack is innovative, though buggy. The voicemail and other features are well thought out and useful

Cons

When I signed up it charged per team and phone line. . I still get just one line, one voicemeail. So for my 5 person team one phone line costs is so much more expensive than a real phone line or vonage or similar services. Convenience of being in slack is nowhere near worth that premium. The integration with slack is buggy. When a call comes in it takes a while to notify people and multiple people can answer at the same time without realizing it and it sounds really stupid to the caller. All this was forgivable when it was an inexpensive service, but for being 10x the cost of a real phone line this is a deal breaker. No mobile app is a deal breaker. No integration with gsuite or CRM software is a deal breaker. Customer service takes hours to respond to a "chat". That's not how chat works. This software just not anywhere near worth the cost with the new pricing structure.

Response from YodelTalk

Replied December 2020

Hi Joseph! Thank you for writing a review on Yodel. We would like to respond to your comments: Yodel is a full on phone solution, that not only offers a phone line but many further functionalities like welcome message, call recording, call screening or voicemails and also includes many integrations to Slack and CRM systems. Yodel is comparable to solutions like Vonage not only in terms of functionality but also on pricing. Since your review was posted, we have also added mobile and desktop apps to our product offering. We would very much appreciate if you can update your review and give us feedback on where we can still improve! If you ever need help or are unhappy with pricing/functionalities or similar, you can anytime contact us at support (at) yodel . io

April 2018

Mark from VipDL

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

A bit complicated for some users, like myself. It has execiting features though.

Great solution for looking professional, quickly.

Pros

It allows you to have a professional image with inbound calls to your company. Without the full time receptionist. It's not perfect, however the music on hold and please hold the line comments are what give that extra confident touch to callers. The robust features this has are incredible and allow you to even create an FAQ. It's a time saver from having to waste time answering questions that are easy done through the FAQ.

Cons

Confusing. Feels bloated, though I know it's not. But the integration with Slack, though very cool, is not completely clear. The interface has a lot going on. When a call comes in, I'm searching for which button to choose. I believe they're coming out with their own app and software to handle this, so I anticipate it helping greatly. Problem is answering calls ... many times they're already hung up by the time I'm able to get to the call. It's got some major refining in the area of speed and efficiency.

January 2021

Robert from PA

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Good quality for money

Overall good experience

Pros

It's very easy to your, easy to deploy, easy to train staff to use. Functionality is good and in the vast majority of cases it works well. Customer Support is decent although more emphasis on good vibes than expertise means you get what you pay for.

Cons

It does have it's problems every now and then which might be due to how Slack does things but it does get frustrating if you staff cannot take phone calls.