If you have trouble focusing and need something to keep you on track, this is the product for you.

Ease of contacting prospects on a large scale in little time.

I have over 80 hours of unused dialing time. They are refusing to refund me for those unused hours.

If I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.

I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer.

The parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.

Customer support representative is the BEST. She goes above and beyond to help.

It's a very reasonably priced tool that's easy to use.

I love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block.

The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.

The customer service is amazing and very knowledgeable on any and all questions or concerns you may have. The product is very convenient for any large scale call lists.

Sometimes it moves too fast for me. I'm not done taking notes and I forget to click pause.

Call Logic offers a fabulous product and service.

Very efficient and easy to use. I like how it seperates cell phones.

You will burn through phone numbers as they get flagged as spam. Tested a new dialer for 30 days and none of my marketing numbers have yet to be flagged while utilizing competitor.

Effective and Efficient Program to Transform your Team's Calling Abilities.

The customer support is beyond anything I've ever seen. They really are intent on helping me succeed.

The package that includes the free Cole Xdates but the ease of use is definitely up there too.

I love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.

Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started.

I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system.

The support and training have been excellent and very responsive.

Call Logic is a powerful tool that will help grow your business.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Call Logic is a predictive dialer software that helps sales teams streamline phone calling campaigns to close maximum deals. Key features include real-time scrubbing, smart caller IDs, TCPA compliance, click-to-call, whisper coaching and voicemail drop.

The platform enables managers to schedule appointments, transfer calls to relevant associates and record calls. Additionally, Call Logic lets stakeholders integrate the system with several third-party applications including Blitz Sales Software, RedTail CRM and PCRecruiter.

LongDescription

Real-Time Analytics

Call Transfer

Performance Management

Real-Time Monitoring

Voice Mail

Auto-Dialer

Call Recording

Calendar Management

Call Center Management

Call Disposition

Data Import/Export

Call List Management

Call Routing

Email Templates

Contact Management

Lead Management

Sales Reports

Real-Time Data

Call Scheduling

Call Scripting

Call Reporting

Email Management

Caller ID

Campaign Specific Caller ID

Activity Dashboard

Reporting & Statistics

Reminders

Customizable Templates

Interaction Tracking

Dashboard

Real Time Reporting

Power Dialer

Reporting/Analytics

Contact Database

Preview Dialer

Call Monitoring

Third-Party Integrations

Campaign Management

Data Management

Activity Tracking

Automatic Outbound Dialer

Automatic Call Distribution

On-Demand Recording

Archiving & Retention

Call Logic starts at $56 per seat and is available on monthly and annual subscriptions, outlined below. A free trial is also offered. Call Logic offered across four monthly pricing plans:

•	Bronze: $79.99/month/seat (billed monthly) or $56/month/seat (billed annually)
•	Silver: $119.99/month/seat (billed monthly) or $84/month/seat (billed annually)
•	Gold: $149.99/month/seat (billed monthly) or $105/month/seat (billed annually)
•	Platinum: $199.99/month/seat (billed monthly) or $140/month/seat (billed annually)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Call Logic

In Person

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Scheduling

Email Tracking

Customer Complaint Tracking

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Alerts/Notifications

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Multi-Language

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Call Logic vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons