Some features are hard to use, while some require additional software/technological tools.

I've also found that the staff are extremely helpful and patient in helping work out just about any issue I've encountered. Compared to the other options, Fusion is much greater.

I love that this software is dedicated to the success of recreation programs.

Customer service is outstanding and always very helpful to at all levels with analyzing and fixing problems.

There have also been some issues with court bookings. People not able to cancel a court (and when they do they get no confirmation that it has been cancelled).

Overall, the innosoft staff are unbelievably nice, competent, and passionate about what they do.

The platform itself has been a nightmare because of its lack of functionality for our needs as well as the link the time it takes to make any adjustments.

With their current leadership, they should stay at the top of the ladder with the best rec software and campus solutions.

I appreciate the quick customer support and friendly education specialists. It is nice that the staff comes from campus recreation.

User Friendly, easy to navigate, reports are easy to run.

The online portal is likewise very straightforward allowing a good deal of customization. They have a rapid development cycle and actively work to remedy issues.

However, still useful in its abilities and having access to older data for easy transference and reflection.

They are great at teaching the software and troubleshooting with you. Their step-by-step instructions are constantly a great tool for students and professional staff members.

Innosoft Fusion is the BEST software on the market, bar none. It's user friendly, versatile and has helped us further our mission with ease.

Software works well so long as you use a vanilla implementation and do not require any integration.

Future requests do not have timelines, unable to make small edits with current system, there are usually errors (minor) after updates.

I attended their first Fusion Summit which was a wealth of information. It has been easy to learn, easy to train others and the user manuals are easy to get to for general questions.

At our facility we do our best to utilize as much as possible. Currently we are using Access, Calendar/Reservations, Sales, and Equipment.

This makes locker clean out a breeze. But most importantly the quick response time provided by the support staff when there is an issue is fantastic.

I appreciate the ability to capture reporting information for personal training and other FitWell services, like Massage and fitness events.

FUSION is a dedicated company that continues to grow but not out price university recreation budgets.

This software is great for access management, membership and pro-shop sales, and guest/alumni card printing. It is an improvement on any of our previous systems.

Rental agreements are cumbersome and difficult to adjust.

It is user friendly, works great with our University Banner system and the support staff are excellent. Continual updates and new releases of modules are a great benefit too.

The online options allowed have been a great benefit. Their customer service has been fantastic and they follow up on issues new and old working to remedy them.

They get back to me quickly within minor or major issue which is always comforting. Fusion has made our operations so much better than they have ever have been at WashU and is worth the investment.

I love this company, I value the Innosoft team and I would recommend Innosoft Fusion to everyone (And I do!).

We have had several times where our website and client have been down for hours which has negatively affected our services and programs.

Still waiting on upgrades that we requested. Have a ticket in but no response on status.

It is user friendly multi featured and very relevant to the health care space.

It not only is a good program for clients appointments and POS, it is also fantastic for timesheet documentation and reports for payroll.

There are many but most importantly is there's no integration of all centers, no feature that can exclude selected Custom Payment such as NO Payment from collection report etc.

In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products.

This program is so easy to use, it has all the correct reports. The Customer Service is outstanding & very supportive.

User friendly, allow good communication with clients, team are very helpful and always available on call.

Then 450 a month and I still have nothing working to show for it. The worst customer service I ever dealt with.

I went through 20 demos before I invested my time and money in Zenoti (previously managemyspa). My experience has been amazing.

I really like how interactive it is. It gives me really nice access to my schedule with the ability to add and edit.

The look and feel of Zenoti are awesome, all the available options are user-friendly. Their Zenoti University training modules are very good to train the team members.

Some things are awkward, it doesn't always recognise the services when you type them.

Ease of setup and integration with excellent support.

A very good software to use and great customer service. I would definitely recommend it to other related business to use it.

The software was always crashing which was highly frustrating. Additionally, it was not user-friendly and was difficult to navigate.

Thorough features, like multiple pricing on single service. They have localised customer services in my country that able to help with queries.

It has several features we felt would help us increase our customer loyalty and drive more revenues from our existing customer base.

We recently integrated Zenoti Payments and have been thrilled with it. The integration of all pieces and the marketing capability (SMS and Email) were the primary reasons we switched.

We are most excited about the Shopify inventory integration and the email marketing that's included in our subscription.

They have excellent customer service which I favor so much. They are reliable, transparent and super informative.

We are very happy with our decision and are looking forward to continuing to master the software and really explore all the operational and marketing capabilities.

After training, setting up and dealing with various departments in Zenoti our current feeling is that this was the best move we have ever made.

Great! extremely rapid responses to queries. Sayee & Maneesh from the migration team have been extremely helpful and knowledgeable about every process making the migration as simple as possible.

Amazing Software with Great features that cover majority of requirements necessary for meeting the growing needs of our customers.

Canadian Dollar

Fusion helps businesses create and manage a database of contacts. It allows users to keep track of all their contacts met via conferences, seminars, and other events as well as organize them by company, industry, or location.

Using Fusion, teams can quickly find contact information such as names, email addresses, phone numbers, physical addresses, social media accounts and more according to requirements. The solution provides a suite of CRM, ERP, and financial modules with tools for marketing automation and sales forecasting.

LongDescription

Contract/License Management

Family Memberships

Registration Management

Class Scheduling

Calendar Management

Activity Management

Email Templates

Self Service Portal

Facility Management

Rental Management

Booking Management

Inventory Tracking

Membership Management

ACH Payment Processing

Website Integration

Reporting & Statistics

League/Team Management

Billing & Invoicing

Facility Scheduling

Equipment Tracking

Check-in/Check-out

Pricing is based on the size of your customer base

Email/Help Desk

Phone Support

24/7 (Live Rep)

11-50

51-200

201-500

Fusion

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Zenoti is a cloud&shy;-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations.  


Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch.  


Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments.  


Zenoti delivers world-class service 24/7, 365 days a year, supporting tens of thousands of transactions every day for over 12,000 spas, salons, medspas, yoga, and fitness studios in more than 50 countries. The team is committed to driving growth, maximizing profits, and achieving customer satisfaction.


Monthly subscription pricing is available.



Employee Management

Customer Surveys

Purchase Order Management

Faculty/Staff Management

User Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Customizable Reports

HIPAA Compliant

SMS Messaging

For Salons and Spas

Customer Mobile App

Referral Tracking

Task Scheduling

Retail Inventory Management

Before & After Pictures

Client Database

Confirmation/Reminders

Reservations Management

Online Registration

Transaction History

Attendance Management

Attendance Tracking

Customer Database

Recurring Appointments

Gift Card Management

Payroll & Commissions

Data Import/Export

Multi-Location

Treatment Packages

Email Marketing

Sales Reports

Credit Card Management

Marketing Automation

Client Portal

Social Media Integration

Email Reminders

Email Management

Activity Dashboard

Alerts/Notifications

Online Booking

Client Profiles

Reminders

Automated Scheduling

Customizable Templates

Visitor Management

Real-Time Reporting

Commission Management

Employee Scheduling

Payroll Management

Customizable Forms

Appointment Management

Client Management

Staff Management

Instructor Management

Drag & Drop

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Multiple User Accounts

Member Portal

Inventory Management

Loyalty Program

For Barbershops

For Medical Spas

Item Management

Online Payments

Class Management

Event Management

Activity Tracking

Customer Accounts

Costume Management

Team Management

Credit Card Processing

Invoice Management

Reporting/Analytics

Recurring/Subscription Billing

Mobile Alerts

For Yoga/Pilates Studios

For Gyms

Electronic Forms

Web browser (OS agnostic)

For accurate pricing, contact Zenoti directly.

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