HubSpot Service Hub vs Salesforce Sales Cloud
HubSpot Service Hub has 157 reviews and a rating of 4.45 / 5 stars vs Salesforce Sales Cloud which has 18328 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
- In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.
Cons
- In our case, a multi-language Knowledge Base is missing to make the KB more complete.
- For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
Pros
- I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.
- Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.
Cons
- It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
- There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
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2024
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