Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try.

We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers.

I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price.

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.

Good software which fulfills most of my requirements.

It’s quite quick as well and agents don’t feel a lag either.

I can't come up with any features that I was missing at the top of my head.

Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators.

M not sure what to complain about the product.

The platform is really intuitive and you can get started with setting up your help desk, surveys, Q&A forum and more in a couple of minutes.

Easy to use, swift to implement and simple interface. Really helpful support team and full value for money product.

A perfect experience to use this software, I like the value of simplify customer engagement.

While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms.

It’s embarrassing to say that it took us over six months to get started with Live2Support.

It's designed to be simple and smart and integrates with all the popular contemporary CRMs available in the market with an option to integrate with your in-house built customized CRM.

Notable features include Proactive Chat Requests, Chat Histories, Operator Chat, and Foot Prints, Language Customization etc. It is quite competitive with other services Etc.

There are a lot of Pros helps me to engage easily with customers some of these Pros  affordable price, easy to use, easy user interface, data protection and security.

Live2Support 2.0 has great feature like saving chat history, monitoring and recording website activities. They also have good and fast customer support that will really help your client's needs.

You are also able to pick and choose from the features you need to build a package of your own, all at a very fair pricing.

This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Live2Support provides highly reliable , affordable and user friendly live chat service with 24/7 customer support. There is no need of technical knowledge.

Simplicity is the key to make your customers smile and while using this product, we feel as if it resonates with our values and that of our customers.

The product is offering us a seamless experience for free.

ProProfs Chat is an excellent live chat software that has greatly improved our customer support experience. It's easy to use and reliable, and the support team is fantastic.

Though Others are also good, Live2Support has its name because of vigorous software, low price  and consistently outstanding performance.

Live2Supports live Chat is a nice feature, you can offer visitors who dont want to wait for an email reply, or pick up the phone. Live2Support offers free trials and easy site-integration.

Try to be specific on your issue, sometimes its hard to fully understand the request on a single conversation.

Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can.

The best thing which I found is it's documentation which lets you get going easily without any tech help and complicated process.

I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.

It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

Salesgirce is very effective when it comes to tracking the progress of each case within my organization, great tutorials to get you started and very easy to navigate through cases and serial numbers.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

Salesforce has a lot of capabilities, it covers everything. The leads section was nice, and it was great to be able to create your own sections.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

I hate that I have to refresh every thing but I'll deal with it for some of the other options.

US Dollar

Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes.


With Knowledgebase, users can create content and publish it in a searchable database. They can add tooltips, lightboxes and pop-ups. This system’s content editor includes a toolbar where users can format text and add images, tables and videos. Users with coding experience can also directly edit their sites’ CSS.


Sites created with Knowledgebase are brandable and have custom domain names. Sites can also be published as PDFs. Users can manage multiple sites, track revision history and import files.


Knowledgebase is integrable with ZenDesk, Google Analytics and Live Chat among others. Users can assign roles and permissions in the system. This solution is accessible anytime from anywhere, and it can be accessed from multiple devices including mobile devices.


Knowledgebase is priced per month. It was created by ProProfs in 2006.



LongDescription

Surveys & Feedback

Lead Capture

Access Controls/Permissions

Transfers/Routing

Real-Time Monitoring

Pre-built Templates

Offline Form

Data Import/Export

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Transcripts/Chat History

Text Editing

Real-Time Notifications

Email Management

File Sharing

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Real-time Consumer-facing Chat

Dashboard

Customizable Branding

Reporting/Analytics

Auto-Responders

Third-Party Integrations

Canned Responses

Web browser (OS agnostic)

Free: $0 

BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators. 

SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators. 

GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators. 

ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators. 

A 15-day free trial is available

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ProProfs Chat

Live Online

Documentation

Videos

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


Commenting/Notes

Engagement Tracking

Content Delivery

Cataloging/Categorization

Employee Management

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Internal Chat Integration

Product Catalog

Presentation Tools

Performance Management

Document Storage

Proposal Generation

Activity Tracking

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Ad hoc Reporting

Financial Management

Material Requirements Planning

Order Management

Calendar/Reminder System

Competitive Analysis

Project Management

Approval Process Control

Auto-Dialer

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Customer Database

Call Recording

Call Logging

Medical History Records

Audience Targeting

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Assignment Management

Sales Trend Analysis

Call Center Management

Shipping Management

Client Tracking

Scheduling

Email Tracking

Call List Management

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Self Service Portal

Contact Management

Sales Approval

Version Control

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Bills of Material

Lead Management

Conversion Rate Optimization

Multi-Currency

Email Marketing

Statistical Analysis

Sales Reports

Dashboard Creation

Performance Metrics

Routing

Territory Management

Channel Management

Dynamic Modeling

Training Management

Maintenance Management

Shared Contacts

Production Scheduling

Marketing Automation

Proposal Management

Landing Pages/Web Forms

Request Escalation

Social Media Integration

Lead Segmentation

Mac OS

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

ProProfs Chat vs Salesforce Sales Cloud

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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