Kiteworks vs SendGrid

RATING:

4.0

(26)

Kiteworks has 26 reviews and a rating of 4.04 / 5 stars vs SendGrid which has 724 reviews and a rating of 4.22 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (26)
4.2 (724)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
3.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
December 5, 2022
May 22, 2024
Pros/Cons
  • Pros

  • When it works, it is easy to securely send files and folders to other people. Interface is easy to use.
  • I was a trial tester for this version. We used Accellion as our Large File FTP, and Kiteworks was really great.
  • Cons

  • There were often bugs where emails got stuck in the outbox or settings were disabled preventing emails from going through due to large file sizes.
  • Kiteworks works well in terms of functionality. The user experience needs work as sometimes I get lost while managing files.
Read all user reviews
  • Pros

  • The best part of SendGrid is the effectiveness of its API. The API supports import from almost everywhere and from any file types.
  • Easy to use, easy pricing explanation, plans that fit all needs, good e-mail template customization directly inside SendGrid.
  • Cons

  • It is highly confusing, make some small mistakes in their confusing dashboard and get charged extra.
  • Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos