GoCanvas vs Freshdesk

GoCanvas has 159 reviews and a rating of 4.54 / 5 vs Freshdesk which has 2224 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

GoCanvas

Freshdesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.54 / 5 (159)

4.50 / 5 (2,224)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

December 17, 2020

January 22, 2021

Pros/Cons

  • Pros

  • The apps were very easy to set up, in most cases we went live with the apps the same day. The builder is very intuitive and flexible.

  • Inexpensive to start and easy to understand. I was able to use it more effectively after understanding how the app creation works. Overall, good product.

  • Cons

  • The apps was very easy - no complaints. The custom PDFs are difficult if you need to do handovers etc.

  • The cost is a little high, but still worth it. Notifications don't always come through on workflow. Sometimes the work being done by users doesn't save.

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  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • very easy to use. Support was very responsive to questions.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • I think the price is right but it is a little too high if you add some features.

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Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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Work order creation

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Freshdesk omnichannel ticketing

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Advisor Recommendations & User Awards

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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Downloads and related articles

Pricing Guide

2020 Field Service Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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