Alessa vs PayPal

RATING:

4.26

(27)

Alessa has 27 reviews and a rating of 4.26 / 5 stars vs PayPal which has 23851 reviews and a rating of 4.67 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.26 / 5 (27)
4.67 / 5 (23851)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
February 26, 2021
March 3, 2023
Pros/Cons
  • Pros

  • Anytime we have had an issue with it being down or slow the response has been very quick and the issues are resolved quickly.
  • Extremely user friendly. Data is always there and extremely easily to navigate and use the tool for transaction monitoring.
  • Cons

  • I missing a manuel in german. Own further development is complex.
  • Up to now I misted nothing. So I have on negative points.
  • Pros

  • What I liked most about this software was definitely the customer service. They were excellent in helping solve my issue and in a timely manner.
  • Easy to use and acceptable by tons of merchants/sellers. I also appreciate their support, as they have helped me resolves issues promptly.
  • Cons

  • I don't like the dispute process for disputing charges for orders not received. I have had many times when i did not receive product or received not of quality product and was unable to get a refund.
  • The two things I hate about PayPal is its account limiting and favoring buyers disputes over sellers. This has promoted so much fraud.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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