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Hotel Reservation Software

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innRoad logo
 
innRoad is a comprehensive, web-based system that provides all the functions a hotelier needs, including a reservation system that allow guests to find the exact price for each room.
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innRoad is a comprehensive, web-based system that provides all the functions a hotelier needs, including a reservation system that allow guests to find the exact price for each room.
 
Hotelogix logo
 
Hotelogix by HMS InfoTech is a hotel management solution for hospitality businesses of any size. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix... Read More
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Hotelogix by HMS InfoTech is a hotel management solution for hospitality businesses of any size. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix... Read More
 
Frontdesk Anywhere logo
 
A web-based hotel management system, Frontdesk Anywhere includes booking functionality for groups and meetings, as well as GDS integration, point-of-sale and housekeeping features.
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82%
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A web-based hotel management system, Frontdesk Anywhere includes booking functionality for groups and meetings, as well as GDS integration, point-of-sale and housekeeping features.
 
Hotello logo
 
Hotello by Mingus Software is a property management system that can assist hospitality organizations in five key areas: front office, accounting, marketing, daily management and operations. Front office features include reservations... Read More
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Hotello by Mingus Software is a property management system that can assist hospitality organizations in five key areas: front office, accounting, marketing, daily management and operations. Front office features include reservations... Read More
 
WebRezPro logo
 
A completely cloud-based hotel Property Management System, WebRezPro features a central reservation system and an Internet booking engine to ensure guests are able to book rooms directly from your website.
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A completely cloud-based hotel Property Management System, WebRezPro features a central reservation system and an Internet booking engine to ensure guests are able to book rooms directly from your website.

Call us for a free FastStart Consultation: +27 87 550 3493


 
roomMaster logo
 
roomMaster offers a system that's been around for 20 years & fits the needs of any size hotel from small B&B to large resort. The software has great reservation and reporting functions and can be linked to Expedia and Booking.com.
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roomMaster offers a system that's been around for 20 years & fits the needs of any size hotel from small B&B to large resort. The software has great reservation and reporting functions and can be linked to Expedia and Booking.com.
 
RoomKeyPMS logo
 
RoomKey PMS is a best-of-breed Property Management System for hotels with reservation functions as part of its core offering. The system also contains a GDS interface and a user-friendly Internet booking engine.
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78%
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RoomKey PMS is a best-of-breed Property Management System for hotels with reservation functions as part of its core offering. The system also contains a GDS interface and a user-friendly Internet booking engine.
 
Cloudbeds logo
 
Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read More
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Cloudbeds is a cloud-based hotel management solution suitable for small to midsize hotels, vacation rentals, hostels and B&Bs. Key features include front office management, central reservations, housekeeping management, online booking... Read More
 
GuestPoint logo
 
GuestPoint, developed by Centium Software, is a hotel management solution with reservation management functionality for small to mid-sized hotels. The system offers an Internet booking engine and reservation tape charts.
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76%
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GuestPoint, developed by Centium Software, is a hotel management solution with reservation management functionality for small to mid-sized hotels. The system offers an Internet booking engine and reservation tape charts.
 
RDP logo
 

RDP

A leader in Property Management, Resort Data Processing (RDP) is a powerful system used by more than 800 businesses globally. It offers reservation management features that are reliable and scalable.
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A leader in Property Management, Resort Data Processing (RDP) is a powerful system used by more than 800 businesses globally. It offers reservation management features that are reliable and scalable.

Call us for a free FastStart Consultation: +27 87 550 3493


 
Maestro PMS logo
 
Maestro is a Web-based, hotel management and reservation system that is great for midsized to large properties. The system can link to hotel's social media accounts to improve communication with guests and boost revenue.
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Maestro is a Web-based, hotel management and reservation system that is great for midsized to large properties. The system can link to hotel's social media accounts to improve communication with guests and boost revenue.
 
Skyware logo
 
Skyware Hospitality offers a feature-rich Property Management Solution for hotels with reservation management tools like an integrated online booking engine and an easy-to-use reservation tape chart.
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Skyware Hospitality offers a feature-rich Property Management Solution for hotels with reservation management tools like an integrated online booking engine and an easy-to-use reservation tape chart.
 
Peek Pro logo
 
Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and... Read More
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Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and... Read More
 
ConvertDirect Booking Engine logo
 
STAAH ConvertDirect Booking Engine is a cloud-based booking solution for hotels, bed and breakfasts, motels, campgrounds and resorts of all sizes. It offers conversion tracking, a mobile-responsive interface and a rate-tracking tool. ConvertDirect... Read More
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STAAH ConvertDirect Booking Engine is a cloud-based booking solution for hotels, bed and breakfasts, motels, campgrounds and resorts of all sizes. It offers conversion tracking, a mobile-responsive interface and a rate-tracking tool. ConvertDirect... Read More
 
ResNexus logo
 
ResNexus is a cloud-based hotel and property management solution that helps boost reservations, streamline business practices and provide a booking engine for guests to make their own reservations. ResNexus is suitable for small to... Read More
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ResNexus is a cloud-based hotel and property management solution that helps boost reservations, streamline business practices and provide a booking engine for guests to make their own reservations. ResNexus is suitable for small to... Read More

Call us for a free FastStart Consultation: +27 87 550 3493


 
eZee FrontDesk logo
 
eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide... Read More
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eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide... Read More
 
Lodgify logo
 
Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read More
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Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read More
 
Sirvoy logo
 
Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management.  Sirvoy’s... Read More
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Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management.  Sirvoy’s... Read More
 
eZee Absolute logo
 
eZee Absolute is a cloud-based hotel management system designed for any type of hospitality company to handle daily tasks. The system includes a booking engine and channel manager, as well as a point-of-sale system.
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eZee Absolute is a cloud-based hotel management system designed for any type of hospitality company to handle daily tasks. The system includes a booking engine and channel manager, as well as a point-of-sale system.
 
5stelle* logo
 
5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking. 5stelle* features property management, which allows users to manage pricing, reservations... Read More
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5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking. 5stelle* features property management, which allows users to manage pricing, reservations... Read More

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Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: November 14, 2017


Here's what we'll cover in this guide:

Hotel Reservation Software Buyer’s Guide
Common Features of Hotel Reservation Software
Key Considerations
Market Trends to Understand

Hotel Reservation Software Buyer’s Guide

Hospitality professionals seek to make the reservation and booking process as fast and accurate as possible, so they can maintain a real-time inventory and maximize occupancy at their properties. From boutique hotels and bed and breakfasts to large hotel and resort chains, hotel reservation software (or “central reservation systems”) can help management achieve these goals. These systems streamline everything from online reservations to the distribution and marketing of hotels across multiple sales channels.

This guide will outline the most common features and functions found in hotel reservation software, and the factors you should consider when shopping for a system.

Common Features of Hotel Reservation Software

Hotel reservation systems perform several functions related to online reservations, including managing rates and inventory and storing customer profile information. These systems also interface with various sales channels to ensure your hotel’s inventory and information is available to guests no matter where they reserve a room. These channels include:

  • The Global Distribution System (GDS; defined below)
  • Online travel agencies
  • Booking engine software and reservation call centers

Finally, most reservation systems can interface with a property management system, which is used to manage other areas of a hotel’s daily operations.

Here’s a list of the most common capabilities of hotel reservation software:

Feature Description
Reservation tracking Enter and track reservations in a “tape chart”: a color-coded grid of reservations hoteliers can modify to reflect changes in availability. Some systems include the ability to track where reservations originate (e.g., from the hotel website or an online travel agency).
Rate management Adjust rates and determine which rates are available to certain guests during certain times of the year or during promotions.
Customer data profiling Manage phone numbers, payment information, membership status, statistics on past stays and other information about guests.
Internet booking engine Many hotel reservation systems can enable online booking from your hotel’s website, turning your site into a veritable booking engine—an essential function today.
Global Distribution System integration A GDS is a network that stores the rate and inventory information of hotels connected to it by a central reservation system. Online travel agencies also access the GDS, and use the information to ensure consistency for customers when booking online. Connecting a hotel to these networks with hotel reservation software allows guests to book rooms on systems other than the hotel’s system. Though the technology is aging, four major GDSs exist today (Worldspan, Amadeus, Galileo and Sabre) that are still used by most hotels.

Key Considerations

If you are in the market for hotel reservation software, here are a few factors to consider during your search:

Choose a system that fits the size of your hotel. Hotel reservation systems can vary in the number of rooms, number of properties and room types they support. Select a system that accommodates your hotel’s needs: choosing one that is designed for larger hotels when your business is a small bed and breakfast, for example, could make the reservation process more complicated than necessary. Large resorts, on the other hand, may require dedicated resort tools to meet their needs.

Consider GDS integration. Hotels should still consider GDS integration when choosing a hotel reservation system to ensure that rooms and rates appear correctly on the several thousands of sales channels GDSs link to.

Evaluate usability. Choose a system with an interface that is easy for you to decipher and that gives your hotel the most exposure to sales channels. More importantly, since the systems allow for online bookings, you should pick one with an easy-to-use customer interface. A simple, intuitive interface can mean the difference between a completed guest transaction and a failed conversion.

Market Trends to Understand

The biggest challenge for the hotel industry today is wrestling revenue back from online travel agencies, which have attracted travelers with reduced rates from hotels. Keep these trends in mind when comparing hotel reservation systems:

Online travel agencies. With the advent of the Internet, traditional travel agencies were undercut by airlines and hotels that could now offer direct sales to customers through their websites—avoiding the fees required to be listed with an agency.

Online travel agencies (OTAs) developed their own Internet presence by connecting to the GDS. These websites, such as Expedia, Priceline and Orbitz, focused their services on sorting and and comparing hotel rates and inventory to make planning easier for travelers.

OTAs charge hotels 10 to 25 percent in commission fees for being listed—but neglecting the millions of dollars generated through those websites is not an option for the vast majority of hotel managers. By using an appropriate hotel reservation system and increasing your online marketing strategy, you can drive more bookings directly from your website.

Metasearch engines. Other websites, such as Kayak and HotelsCombined.com, scour through the OTAs’ independent search engines to bring users a live inventory of hotel rooms across multiple OTAs. They allow users to sort these results by price, rating and other filters. These sites redirect travellers to the hotel website or OTA for the final purchase, and generate revenue through advertising and listing fees.

Similar software categories

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Hotel Property Management Software Pricing Guide

 

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