Brightidea vs Productboard

RATING:

4.4

(107)

Brightidea has 107 reviews and a rating of 4.42 / 5 stars vs Productboard which has 150 reviews and a rating of 4.67 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (107)
4.7 (150)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 21, 2022
February 5, 2024
Pros/Cons
  • Pros

  • Very responsive, easily understood, available when needed. This has made a big difference in the success of our use of Bright Idea.
  • The tool allow to manage complex innovation program both involving employees and external actors such as start-ups etc. It is extremely flexible and it scales with the ambition of any innovation team.
  • Cons

  • The customisability of the product. Some features are quite rigid and hard to customise.
  • Truth be told: I do hate it's chat mechanism. All the users, the team and I just can't get it, so we communicate via email.
Read all user reviews
  • Pros

  • I love having the ability to categorize insights, assign them to users/companies, and attach them to features or ideas on the roadmap.
  • Visibility of how important our customer's feature requests are considering a number of things that are important to our company ex. vision, growth, revenue etc.
  • Cons

  • Unfortunately, there is almost no reporting available. So although I can prioritise against company objectives, it is nearly impossible to report back on how much time and resource is allocated.
  • A little cumbersome when searching for content. I will search for items that I know are in the board and no results come up.
Read all user reviews
Pricing Range
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2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos