Some of the basic document identification features became cumbersome when a limited number of documents were involved.

From a quality of service point of view, cloudnine is an excellent company. They have a great product but even better the service is amazing.

Our Legal folks appreciate the easy-to-use Discovery interface and the quick access to free training. I'm grateful for all CloudNine does to save time and prevent stress.

The ability to work from home if need be. The remote desktop is user friendly and very forgiving.

It's great at identifying significant documents and easy to share with our outside counsel. The customer service is great, and our clients love using it too.

It was a great experience and the software was very easy to use. I would definitely recommend this company both for the quality of its software and its dedication to customer support.

This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value.

Search features are very useful. The creation of folders to file different search categories is very good too.

I don't like that a search shows me chain emails.

Any questions I had or problems I encountered were immediately resolved by the excellent customer service provided. I would highly recommend this product.

Ease of use, cost savings, data load fast, and document retrieval is quick and easy.

Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen.

I took the tutorial in order to figure out what I was doing, and I still had a hard time. Also, it was complicated by the fact that we had multiple individuals attempting to tag.

Its simplicity and ease of use. If you have used other document review software you will find this easy to pick up with minimal training.

Their review platform, CloudNine, is robust, easy to use and ideal for a firm like ours where we don't have to buy and support the software.

Customer Support team is fast, friendly, and responsive, and if they could not answer our questions immediately, they found out who could provide our team with the best recommendations.

Love the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time.

Excellent experience with minimal need for training. The software is outstanding.

Being a channel partner to generate a good margin on hosting revenue in reselling the software to our law firm customers.

It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet.

I like the ease of use and the UI is great. The search capabilities are pretty easy to use, too.

I am very pleased with the customer service at CloudNine. The platform is easy to use and helpful with our document review projects.

We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database.

I called with a connection issue and it was resolved in less that 5 minutes.

Their support staff is responsive, friendly and helpful in assisting me with providing the technical information that my clients need.

I would recommend it you are looking for a solid, cloud-based system that won't break your budget.

Sight has been customized to perfectly meet our needs to track files.

Nowadays every customer query or complaint is attended to promptly.

Furthermore, the i-Sight team members were very friendly, accommodating, and were always there to help answer our questions and concerns.

Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end.

If you ever need help they are always very prompt in answering any questions you may have about any of their webinars.

Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting.

Great Customer Service and Sales Dept. Cons-Some glitches in the system.

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect.

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case.

There is live support 24/7 available to the users. It is easily integrated with most software platforms such as Android, Windows.

The ability to customize the software based on our existing business processes is one of the biggest strengths of i-Sight.

We are able to more effectively communicate the progress of case resolution to the customer.

This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

We have been with i-Sight since July 2012. They are great and their product is performing as I hope.

US Dollar

CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, compliance and review automation functionalities.


CloudNine helps legal teams with collections, cleaning, review and analysis of data. The solution also automates manual tasks in production and privilege logs. Legal experts can upload documents to the cloud after document creation for easy access.


CloudNine fulfills compliance requirements of ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework for data security. The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. Support is provided through an online portal, a knowledge base, email and phone.



LongDescription

Commenting/Notes

Keyword Search

Document Storage

Access Controls/Permissions

Projections

Collaboration Tools

Full Text Search

Document Classification

Compliance Management

Full Text Extraction

Metadata Extraction

Audit Management

Topic Clustering

Archiving & Retention

CloudNine offers a simple and comprehensive pricing approach to provide clients with flexible and affordable options to easily integrate CloudNine into their business planning and budgets.

CloudNine offers two pricing models for users:

1) Flat Fee (Usage Based Subscription) with unlimited upload/processing, unlimited exports, unlimited databases, and unlimited users. 

2) Pay-Per-Use (Usage-Based By GB) with reasonable price options and unlimited databases and unlimited users.  There are no hidden fees. Full pricing available on request.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CloudNine

In Person

Live Online

Webinars

Documentation

Videos

Case IQ is leading investigative case management software solution for ethics and compliance, human resources, fraud, and corporate security functions within mid-sized and large organizations.  
 
Over 80,000 investigators and case managers use Case IQ to address workplace incidents, resolve millions of cases, and prevent billions of dollars in potential litigation.  
 
Case IQ provides unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.

Case Management

Safety Incident Management

Sarbanes-Oxley Compliance

Status Tracking

Customizable Reports

OSHA Recordkeeping

FDA Compliance

HIPAA Compliant

Policy Management

ISO Compliance

Single Sign On

Attendance Tracking

Risk Assessment

Assignment Management

Risk Management

Customer Complaint Tracking

Self Service Portal

Contact Management

Audit Trail

Subject Profiles

Routing

Historical Reporting

Occupational Health Management

Role-Based Permissions

Workflow Management

Email Management

Inspection Management

Alerts/Notifications

Reporting & Statistics

Industrial Safety Management

Issue Tracking

Incident Reporting

IT Incident Management

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Incident Management

Summary Reports

Investigation Management

Tagging

Corrective and Preventive Actions (CAPA)

Task Management

Document Management

Quality Assurance

OSHA Compliance

Data Management

Mobile Access

Dashboard

Operational Risk Management

Predictive Analytics

IT Risk Management

Customizable Forms

Forms Management

Issue Management

Real Time Reporting

Real Time Data

Risk Analysis

Dashboard Creation

Real Time Analytics

Third-Party Integrations

Activity Tracking

Prioritization

Activity Dashboard

Customizable Templates

Data Visualization

Template Management

Real-Time Monitoring

Configurable Workflow

Approval Process Control

Monitoring

Real-Time Notifications

Support Ticket Tracking

Customer Service Analytics

SSL Security

Email Templates

Interaction Tracking

Real-Time Updates

Support Ticket Management

Reminders

Process/Workflow Automation

Evidence Management

User Management

Employee Management

Multi-Channel Communication

Email Alerts

Communications Management

Multi-Language

Customizable Fields

Event Logs

Risk Alerts

Communication Management

Safety Management

Performance Metrics

Web browser (OS agnostic)

Because we tailor each i-Sight system to the customer’s unique needs,
pricing will vary.

Two main factors determine cost:

Configuration and Services Costs	
-Complexity of your solution (custom forms & fields)

Annual Recurring Fees
-Total number of licensed users
-Hosting location (the cloud vs on-premise in your infrastructure)

Please contact i-Sight for detailed pricing information.

CloudNine vs Case IQ

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