The best benefit from my perspective is that it is industry specific.

Easy to use and intuitive interface. TheraOffice Support Team has the BEST customer service I have seen within any company in quite a long time.

The built in business reports are very helpful for knowing the health of the business.

I have felt that Theraoffice has been very helpful with all inquiries. Also, we practice in rural Utah have therapist that often work in multiple settings.

I liked TheraOffice, but I needed a software to take over my billing. At the time, TheraOffice didn't offer.

The customer service is quick to respond and fix any issue we have. Overall TheraOffice is a great product that we will continue to use for years to come.

TheraOffice team is dedicated to helping you maintain your brand while providing a superior product.

I don't like how I can't put notes while I'm posting payments without getting out of payments and getting into the patients account to do it.

The software was extremely user friendly. It was easy to learn and implement.

10 To Generate an HEP you shouldn't have to have a DX or charges entered.

Freezing when scanning something and you click out of the scan pop up screen.

This did upset me however we had already signed a contract. To be honest had I known some of the features that are additional charges I would have gone in a different direction then  Theraoffice.

I feel Theraoffice has been very fair when it comes to pricing. Lastly, all staff at Theraoffice have been professional and follow-up has been excellent.

The best industry-specific EMR software all of your practice's needs.

We didn't have much training at all so glad it is user friendly. I like that the balance shows up on navigator.

Tech support is always quick to respond to our needs.

Did not have a multiple window option so if you were working on something and needed to schedule a patient, you had to stop what you were doing.

Customer support have been amazing in helping out when issues come up and coming up with creative solutions.

Very pleased with software and customer service has always been very helpful.

Because this software was created by a physical therapist, it is very intuitive. The software has amazing fail safes when it comes to MIPS documentation.

The TheraOffice team did an excellent job of helping us implement this product and they have been great customer support as we have adjusted to the huge change in our office.

I don't like the fact the you get signed out if not using for a bit.

Sometimes, TheraOffice would freeze up and then crash. I would be left with a white screen with a red X through it, and often I would have to exit out of the schedule for my clinic and reopen it.

Inability to have a patient be on the waitlist in more than one location. When adding a new appointment into the schedule, inability to start typing patient name and having the system auto-populate.

I'm now Running 9 centers with this EMR. It is Definately worth the money.

The product looks very clean and professional and those in reception, clinical care, and billing report good integration of all modules.

The TheraOffice Support Team is the absolute best.

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018.

Familiar with Epic, VA system, Care360, and this by far the worst I've encountered. No integration or support for Mac or iPad.

Once you develop the template it is easy to use.

The customer support is great and knowledgeable and our Customer Experience Mangers are awesome and very patient with us.

This is an integrated product with many business partners to rely on. We use the Dell cloud for our system which is has great reliability for access and download speed.

Very expensive to get a new user added, especially being a small group practice. Being charged a lot of money for monthly maintenance.

Overall product support is poor, and god forbid you need them when a problems arises. Updates break the system from Windows, Greenway, and other standard 3rd party applications.

The e-prescribing is cumbersome and time consuming, again, this may be a training issue as it was barely touched on because of all the other problems.

Overall, the product is well thought out for all areas - from check-in to check-out, billing, payments, and denials.

We have been clients since 2004 and have been very pleased. As our practice has grown, we continue to appreciate Greenway/Primesuite.

The market place is where you leave your problems. I log onto it and let them know what is not working for me.

PrimeSuite is user friendly, reliableand secure for any healthcare provider. Also, it is cost effective.

If it is not escalated, prepare for a long wait. Personally, we have been dealing with software companies for years on multiple levels, and this is the single worst user experience we have ever had.

Great Software, with fabulous Customer Service. Product helps us take better care of our patients.

We have been using Greenway, Prime Suite for over 11 years. Purchasing Greenway is a decision we haven't ever regretted.

Love Escribe, love ability to import notes, excellent library of templates from correspondence to provider notes.

The software itself is good looking with easily usable menus and modules.

I hate that the system cannot separate out (HL7) documents coming into the system by office location. They are all mixed together so that's very frustrating the bigger we get.

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product.

This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data.

No way to easily send out consults to referring physicians. Inability to import photos or pics of patient problems.

Greenway has proven effective solutions to ease the workflow and maintain thorough documentation throughout the practice and to provide comprehensive patient chart documentation.

They also provide a fair price, which is very much appreciated.

We have been live for three years, and the whole experience has been horrible. When we call, we are on hold for an average of two hours before we are disconnected.

I have heard horrible things about a lot of EHR systems, in fact, most of them.

This being compounded with them trying to integrate with Salesforce is proving to be a tragic move for this software company.

Cost is reasonable compared to several others out there. It isn't hard to navigate.

My previous EHR was far superior at a fraction of the cost.

The program is awkward to navigate and slow to load or go from page to page. It takes too many clicks to perform a task.

I think the Greenway service is second to none. Any problem I have is handled by a phone call or a message.

That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities.

Great customer service and easy to work with. Greenway provides an excellent patient portal that our patients enjoy using to remain in contact with our office.

Great, easy software looks up to date & not old like other products. I've been using it for almost 5.

Poor customer support have had loggin delays every morning for months contacted Customer service they were not able to resolve the issue.

Ease of use and the intuitiveness in using it. We have a customer experience manager, we can call her at any time with questions and she helps us out, she is very helpful.

If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.

We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.

US Dollar

TheraOffice is an electronic medical records (EMR) and practice management solution specifically designed for physical therapy and rehabilitation practices. The single sign-on, fully-integrated application includes scheduling, documentation, accounting and reporting capabilities, and it is suitable for practices of various specialties and sizes.


The documentation system allows users to customize each individual section resulting in uniquely-tailored templates for each therapist. This directly correlates with the potential to complete daily notes in 1-2 minutes and initial evaluations in 5-7 minutes.


TheraOffice supports HL7-compliant messaging and other technologies to enable interoperability between healthcare systems. Users can securely transmit data from TheraOffice to enterprise-wide or hospital platforms such as hospital billing systems and large enterprise systems. The solution includes an accounting portion with clearinghouse integrations and accounts receivable management tools. TheraOffice also includes over 175 pre-built management reports to help make informed clinical decisions.


The software supports multi-deployment architecture, allowing practices to choose between on-site and cloud-based hosting. Responsive client care is included.



LongDescription

Treatment Planning

Document Templates

Patient Records Management

Practice Management

Customizable Reports

HIPAA Compliant

Charting

Progress Tracking

Exercise Library

Referral Tracking

Task Scheduling

Policy Management

Confirmation/Reminders

Patient Intake

Care Plan Management

Template Management

Assessment Management

Multi-Location

EMR/EHR

Claims Scrubbing

E-Prescribing

Event Scheduling

Workflow Management

Insurance Management

Revenue Management

Voice Recognition

Reporting & Statistics

Out-Patient Management

Reminders

Automated Scheduling

Medical Billing

Customizable Templates

Physician Management

Coding Assistance

Billing & Invoicing

Progress Notes

Accounting Integration

Compliance Tracking

Reporting/Analytics

For Physical Therapy

Progress Reports

Claims Management

Appointment Management

Patient Scheduling

Patient Portal

Appointment Scheduling

Task Management

Electronic Payments

Document Storage

Credit Card Processing

Invoice Management

Customer Database

Calendar Management

Scheduling

Data Import/Export

Compliance Management

Client Portal

SOAP notes

Customizable Forms

Records Management

Document Management

Activity Tracking

Booking Management

Activity Dashboard

Onsite Registration

Self Check-in/Check-out

Windows 10

Contact TheraOffice for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

TheraOffice

In Person

Live Online

Webinars

Documentation

Videos

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.


Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.


Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.



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